Customer Service Sales

Julian C. Carbajal ** Sago Palm Drive, Bluffton, SC 29910

Phone: 843-***-****

**********@*****.***

Qualifications

and Skills

• Logistics both international and domestic.

• Experience in inventory control, fulfillment, receiving and returns.

• Specialist in efficiency flows and manpower planning.

• Over ten years of logistics and distribution management experience.

• Fluent in Spanish, Microsoft Office, Netsuite, Six Sigma Yellow Belt and certified 5 S. Professional

Experience

DIRECTOR OF LOGISTICS

Be Green Packaging, Santa Barbara, CA / Ridgeland, SC 2011-2016 Managed Logistics/Operations for a Packaging Company.

• Developed and managed Purchasing and Customer Service.

• Negotiated all rates with providers. Freight forwarding, domestic FTL, LTL and small parcel.

• Developed, monitored and measured all KPI’s.

• Managed 4 million in inventory over two locations.

• Distributed between 1.5 and 2 million in monthly sales across the national and into some international customers.

• Negotiated terms and price with vendors to ruin fiber packaging factory. Major Projects

• Monitored foreign production to grow with the company’s sales. Growth steadily gained from a 700,000 to 2 million a year.

• Opened distribution center in South Carolina.

• Sourced vendors for all needs for fiber packaging factory. Including sourcing raw materials, chemicals, packaging materials and any operational needs.

Achievements

• Reduced overall freight spend by 5%.

• Worked with key customers to ensure steady flow of product. Customer such as Gillette, Sonoco and Reynolds.

DISTRIBUTION CENTER MANAGER

Magellans Travel Inc, Carpinteria, CA 2003-2010

Manage Distribution Center for a fast growing catalog and internet company.

• Responsible for managing work flows that save operation costs. Handle inventory that changes by 2,000 new skus annually.

• Manage two supervisors, two leads and 26 to 33 full time employees.

• Responsible for $4 million in inventory with 6,000 skus located in a 42,000 sq. ft. warehouse.

• Control receiving, picking, packing, and shipping of 7,000-11,000 orders weekly, to include travel supplies, such as luggage, clothing, locks, etc.

• Managed oversees distribution to a United Kingdom office. United Kingdom office closed, redirect and implemented distribution to a growing Canadian market.

• Controlled vendor compliance program. Including in bound routing of shipments. Companies receiving and product requirements. Box labeling, packaging and pack slip requirements. Bar code and prep requirements for products.

• Oversee return to vendor program that generates $4,000 bi-weekly. Major Projects

• Established inventory control and returns procedures, including ALDR’s cycle count program.

• Redesigned warehouse to accommodate the growth of 3,500 skus and 1.5 million in inventory.

• Developed and implemented incentive program improving performance and quality.

• Redefined warehouse positions and established hourly production standards.

• Standardized receiving, stocking, checking, packing and returns processing procedures.

• Redeveloped inbound routing authorizing to track and reduce freight costs, as well as the charge back program for vendor non-compliance.

Achievements

• Implemented edit points, reducing inventory discrepancies by 15% annually.

• Established production standards, increasing employee productivity by 20%.

• Introduced safety awareness program, reducing injury claims by 50%.

• Met consistently a 24-hour turnaround goal for 100% of shipments.

• Processed inbound receipts within 24-hours and customer returns within 3 days of receipt.

• Negotiated freight pricing in both small package, LTL and FTL. Reduced small package contract to save 8% savings of $80,000 to $100,000 comparing fiscal 2009 to 2010. Reduced LTL and FTL to save 4% savings of $30,000 to $40,000 comparing fiscal 2009 to 2010. Julian C. Carbajal-cont’d 1819 Olive Ave Unit B, Santa Barbara, CA 93101 Phone: 805-***-****

**********@*****.***

Professional

Experience

PRODUCT SPECLIST

ServiceMaster Franchise Markets, Santa Barbara, CA 1998 - 2003 Sold and distributed cleaning supplies to 130+ franchisees with $150,000 in monthly sales.

• Managed inventory with weekly orders to prevent backorders and improved packing reducing damage by 40%.

• Implemented picking and packing procedures to eliminate errors and use FIFO procedures, as well as call back procedures upon delivery to increase customer service.

• Managed and set minimum/maximum forecast for weekly sales to reduce backorders by 60%.

• Worked with freight carriers to save 15% on shipping costs, as well as multiple vendors to offer best pricing and services on non-ServiceMaster products.

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