Customer Support

CAREER OBJECTIVE

Seeking a challenging position as administrative associate that will enable me to fully utilize my skills in the effective growth of the organization while being resourceful and innovative

SUMMARY

Overall 4 years of experience in customer relationship and administration

Experienced in BSS(Business sales and service) team and also in global finance – offshore projects

Hands on Experience in Ms office, SAP and Oracle

Having good knowledge in Invoice preparation, Billing, Accounts payables, purchase order and sales order.

Well recognized within the organization for resolving complaints on time.

ACADEMIC QUALIFICATION

M.B.A. HR (2007 – 2009) – Madras University, Chennai – 74%

B.Com. (2003 – 2006) – Stella Maris College, Chennai – 54%

PROFESSIONAL EXPERIENCE

Customer Support Executive - Carrier Air-conditioning & Refrigeration ltd, Chennai (Feb 2011- May 2012)

Responsibilities

Handling complaints through voice and emails.

Using SAP app for processing Invoice, Purchase order and Sales order.

Clients payments, handling petty cash transactions and supporting to maintain warehouse stocks.

Supporting admin and ensure customers satisfaction through feedback.

Develop and maintain internal and external support documentation.

Customer support Executive – MMC infotech private ltd (Dec 2008 – Dec 2009)

Responsibilities

Resolving Citi bank customers queries through emails

Fixing credit limit for Amex card holders based on their salary documents.

Using tools like putty and ECS for solving queries.

Associate - Tata Consultancy services, (Sep 2007 to July 2008)

Responsibilities

Worked cohesively with TCS admin under team lease consultancy in Global finance Offshore project.

US finance -Billing team.

Drafting, generating, editing, approving and releasing invoices using Oracle application.

Responding to associates queries through calls and mails.

Accounts payable process

Assisting admin during client visits for their travel and accommodation.

Helpdesk coordinator - Tata Consultancy services, (March 2007 to Sep 2007)

Responsibilities

Worked under TCS admin in assisting and resolving associates complaints.

Handle help desk ticketing system and routine calls to ensure timely resolution.

Preparing minutes of meeting, sending daily reports and timesheet.

Client visit management

TECHNICAL SKILLS

System Applications – MS Office (Word, Excel, Power Point),

Tools – SAP, Oracle, Putty, ECS

STRENGTHS

Good team player and excellent leadership skills

Good Communication

Highly Self Motivated and quick learner

PERSONAL PROFILE

Date of birth

: 09/06/1986

Nationality

: Indian

Marital status

: Married

Permanent Address

: No.96, Boopathy Avenue, Mehtha Nagar, Kundrathur, Chennai - 69

(G.Girigorina)

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