Manager Service
Resume:
Marlon Gonzales Mesina
Address: Blk. ** Lot. ** 70 st. Mauaque Resttlement Center,Sapang Biabas, Mabalacat, Pampanga
Contact Number: 092********
E-mail Address: ************@*******.***
Professional Experiences
Cove Resort Palau – P.O Box 10186 Koror, Republic of Palau 96940
Phone: 680-***-**** Fax: 680-***-****
Email: ************@***************.***
Opened in July 2016 located in the heart of Malakal harbor. Offers the biggest swimming pool in Palau inspired by the Rock Island, the bar is designed in the center of circular shaped swimming pool.
5 different room types, depending on your preference.
Position: Assistant Operation Manager
Employment Period: March 15, 2016 – March 6, 2018
Responsibilities:
Managing all department head. Training food and beverages staff in sequence service. Monitoring kitchen staff for cost control. Handling events such as wedding, birthdays, etc. Reported directly to the General Manager.
Guzel Turkish Restaurant - Tala Plaza Complex, Sugayya, Manama, Bahrain
Position: Supervisor
Employment Period: March 10, 2015 – August 3, 2015
Solaire Resort and Casino - Aseana Ave, Parañaque, Metro Manila, Philippines
The ultimate resort hotel and casino in Manila. Conveniently located in the Entertainment City in Manila
Position: Bartender
Employment Period: October 13, 2014 – February 2015
Lohas Hotel – New Well Being Spa - Clark Freeport Zone, Pampanga, Philippines
Perfectly located for both business and leisure guests to Clark (Pampanga). Guests can experience the high standards of comfort while staying at this luxury Clark (Pampanga) hotel with everything they need right on the site such as 24hr room service, coffee shop, bar/pub, laundry service/dry cleaning, restaurant, room service. The Lohas Hotel offers a variety of facilities and services including massage, indoor pool, Jacuzzi, sauna, steam room, spa, and outdoor pool.
Position: Food and Beverage Supervisor
Employment Period: December 11, 2013 – April 11, 2014
Responsibilities:
Reported directly to the General Manager
Maintain knowledge and ensure compliance with departmental policies and standard service procedures
Ensure customer satisfaction
Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests
Supervise and schedule food and beverage staff
Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department
Inspect food and beverage product preparation programs and maintain goodwill of company
Paizano’s Pizzeria - Fields Ave, Angeles City, Pampanga, Philippines
Paizano's is locally-owned and operated, and is not a franchise restaurant. From dough to pizza sauce to pasta, they make almost everything that they deliver to your home or office fresh and from scratch daily. Focus on delivering a high-quality product with a relentless focus on customer satisfaction.
Position: Operations Manager
Period: Preopening May 20, 2013 – August 2013
Responsibilities:
Reported directly to the Owner
Consultant and responsible for achieving of operations targets, sales, profit, people management and procedural compliance and handling the initial purchase request of the store
Review the product range to ensure that all key quality standards are maintained
Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements
Work, and develop relationships, with external suppliers to ensure the very best reputation within the industry, and receives the service required to ensure that the operational Food and Beverage team can deliver the highest quality product, and best financial return
Take full responsibility for managing and meeting all committed budgets related to the Staff Restaurant
The Penthouse Hotel - A. Santos Street, Balibago Angeles City, Pampanga (Affiliated to Lewis Grand Hotel)
The Penthouse Hotel and Residence is conveniently located at Angeles City’s famous entertainment district “Fields Ave., Walking Street”. The hotel is accessible to nearby Golf Courses, Clark Airport and Casinos. Angeles City Penthouse Hotel and Residence includes a cafe, pool located on the top most part of the building and steam baths in each and every room. The Penthouse Hotel, “the highest point of luxury.”
Position: Operations Manager
Period: Preopening year 2012
Cuba-Cuba Sports Bar - Corner of A Santos Road & Vian Street, Angeles City, Philippines (Affiliated to Lewis Grand Hotel)
features a diverse range of mouthwatering dishes that utilize top quality ingredients, combined with irresistible Latino flair. A pleasant place for drinking and socializing.
Position: Operations Manager
Period: Preopening year 2012
High Society Club - Fields Ave, Angeles City, Pampanga Philippines (Affiliated to Lewis Grand Hotel)
Well known as a popular nite spot for people who love to hang out and drink after hours located in the Entertainment District of Angeles City
Position: Operations Manager
Period: Preopening year 2011
Responsibilities:
Responsible for the operational systems, processes and policies in support of organizations mission
Implement measure to provide motivation for employees
Perform training sessions
Lewis Grand Hotel - Don Juico Avenue, Malabanas, Angeles City, Pampanga
Lewis Grand Hotel is one of the most renowned hotels in Angeles City and Clark. The hotel offers its guests absolutely the finest Hotel accommodations have to offer. The Hotel is a tourist friendly and offers an atmosphere that is exciting and at the same time soothing and comfortable. It is driven by the qualities of its international and local guests, serving as a getaway oasis for those in search of the purest comforts. It has 70 well appointed rooms, swimming pool, jacuzzi’s, and function rooms perfect in any social gatherings such as weddings, birthdays, shows etc.
Position: Food and Beverage Supervisor
Period: Preopening to full operation August 1, 2008 – July 26, 2013
Responsibilities:
Reported directly to the Owner and General Manager
Consistent delivery of superior customer service and ensure that the department creates a professional impression to customers and team members
Controlling budget base on costing of food and beverage to achieve 35% cost of sale base on consumption of executive chef and head bartender
Responsible for the business performance of the restaurant. Planning and carrying out of F&B budgets
Setup and coordinate events, meetings and conferences, and entertainment arrangements
Responsible for overall client’s satisfaction
Perform other duties as assigned and required
Bruno & Diego Grill, Inc. - Balibago, Angeles City, Pampanga
Bruno & Diego Grill, Inc. is one of the few bar and restaurants in Angeles City. The venue is an open air. A giant parachute acts as a canopy in the middle of the garden. They serve the best ostrich meat in town.
Position: Dining Supervisor
Period: June 2003 – August 2008
Resignation Reason: Promoted to Lewis Grand Hotel
Responsibilities:
Reported directly to the Owner
Oversee the activities of the servers and other dining room personnel
Maintain a good working environment
Recruit and hire the dining room personnel
Train servers to prepare, garnish and present the food
Supervise the organization of personnel and equipment to ensure customer satisfaction
Plan and direct activities related to the preparation and service of meals
Evaluate the requirements for and cost of beverages
Execute all other tasks as requested by the manager or franchisee
Educational Background
Tertiary Angeles University Foundation (AUF)
Angeles City, Pampanga Philippines
Bachelor of Science in Business Administration
Major in Management & Entrepreneurship
1998 – 2000
Secondary Dau Academy High School
Mabalacat, Pampanga, Philippines
1993 - 1997
Primary Dau Central Elementary School
Mabalacat, Pampanga, Philippines
1986 – 1993
Trainings/Seminars Attended
October 18, 2011 Image Enhancement & Good Grooming With Attitude
Conducted by: Sharon M. De Guzman
Lewis Grand Hotel, Angeles City, Pampanga Philippines
August 9, 2011 Food & Beverage Seminar Workshop
Lewis Grand Hotel, Angeles City, Pampanga Philippines
May 16, 2011 Training Certificate: The Management of Food Hygiene
Promoting Safe Food
Conducted by: Fenny Singque
Bruno & Diego Grill, Inc., Angeles City, Pampanga Philippines
Skills
• Motivate Staff to achieve excellent service in handling guest
• Problem Solving and Decision Making Skills
• Ability to work in multi task environment
• Cocktail Mixing / Bartending
• Well-versed in oral and written English and Filipino.
Personal Data
Status : Single
Citizenship : Filipino
Date of Birth : August 4, 1980
Religion : Christian
Height : 5’6
Weight : 120 lbs
Gender : Male
Character References
Name : Ms. Jean Marie Rivera
Position : Head, Sales and Banquet Department
Company : Lewis Grand Hotel
Contact Number : +639**-***-****
Name : Ms. Anna Liza Feliciano Torres
Position : Former HR Manager of Lewis Grand Hotel
Contact Number : +639**-***-****
Name : Mr. Zak Cuizon
Position : Former Manager of Bruno & Diego Grill, Inc.
Company : Oxford Princess Casino
Contact Number : +639**-***-****
Contact this candidate