Customer Service Office

Nicole Peirce

*********@*****.*** 480-***-**** (cell) Anthem, AZ

Education & Certifications:

IMAJ Institute for Medical Aesthetics and Laser Tech Southwest Institute of Healing Arts

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ASU

Licensed:

• Medical Aesthetician

Certified in:

• Laser

• Compounding/Tinctures

• Gainswave ED (Erectile Disfunction)

• Phlebotomy

• Paramedical Cosmetics

• Micro-blading

• Intradermal Cosmetics

• Scalp Micro-pigmentation

• Tattoo Removal Micro-needling/Removal Solution

• Microneedling

• Areola Reconstruction

• Scar Camouflage

• Vampire PRP Facials

• Homeopathy

• Aromatherapy

• Oriental and Ayurvedic Medicine

• Western Herbalism

• Ozone Therapy

• Biote Bio-identical Pellet Therapy

Professional Experience:

The below experiences outline completed and current work with employment opportunities specific to the medical spa industry. The skill sets range from customer service and technical expertise to client/patient management and logical and immediate decision-making.

2018- Present- Stem Cell Innovations- Southwest Regional Sales 2016- Present- Independent Contractor-Travel to different locations for procedures 2016- Studied at IMAJ Institute / Aesthetician and Laser Tech 2008- Present Founder & Lead Product Creator Clarity Organics, LLC

• Orchestrate all product development from concept through research/testing and final creation for spa, anti- aging, teen, Mom+baby and body butter lines, among others

• Manage internal database of clientele for sales updates, financial records, product notes, shipping and all additional business operation needs

• Craft external marketing communication with clients to relay product updates, inform on industry news, ad- dress questions and keep each client happy with his/her products and experience

• Skillfully listen to clients’ health/spa requests and identify products/regimen for suggestions

• Ongoing professional phone and email communication with clients, employees and fellow industry experts

• Consistently update online database of products including content, pricing, availability and overall brand presence

• Coordinate and maintain product, marketing and online schedules for cohesive and consistent client interac- tion

• Accurately keep inventory and process orders with various vendors as needed

• Actively pursue and attend various professional development opportunities including seminars, workshops and training programs to continue expanding expertise in the field of organic/natural spa and beauty and healthy living

Previous Experience:

Pharmacist Oriental/Ayurvedic at private practice

• Consistently provided customer service through in-person, phone and email methods to all current and in- quiring patients

• Implemented required office procedures to ensure protocol remained up to legal and practice standards

• Thoroughly reviewed prescriptions and relayed information to client files and colleagues

• Managed all patient records including prescription requests, doctor notes, patient information requests and legal requirements

• Provided daily communication to patients to relay prescription pick up, billing details, product education and scheduling confirmation

• Responsible for measuring and compounding/mixing all medicinal prescriptions (hundreds daily) Pharmacist Western Herbalism Private Practice

• Offered face-to-face education with patients on product information and dosage

• Lead office management for best practices

• Provided knowledge to office in areas of natural medicine

• Built and managed patient records for ease of use by in-house doctors and fellow pharmacists

• Offered insight on strategic office management techniques to efficiently manage employee time

• Managed creation of tinctures, Ayurvedic medicines, herbals, pills and all other natural prescription products

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