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Money Management, Customer Service, Multi-line phone ettiquette

Location:
Dolton, Illinois, United States
Salary:
15.00
Posted:
June 20, 2018

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Resume:

Jide Wines

***** ******* *****

Dolton, IL *****

ac5x9y@r.postjobfree.com

Phone Number: 708-***-****

Seeking a position in an office environment, where there is a need for a variety of office tasks including computer knowledge, organizational abilities, business intelligence and database program use.

Work Experience

Client Service Representative

Midwest Animal Hospital

Orland Park, IL

September 2017-May 2018

Maintain knowledge of community services and resources available to patients

Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution

Explain policies, procedures, or services to patients using medical or administrative knowledge

Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care

Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field

Experience with: Computer laser printers, Database software, Desktop computers, Laser printers, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows, Microsoft Word, Multi-line telephone systems

Shift Manager

Potbelly

Munster, IN

December 2015-September 2017

Count money and make bank deposits

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner

Investigate and resolve complaints regarding food quality, service, or accommodations

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity

Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities

Guiding, Directing, and Motivating Subordinates

Experience with: Adobe Systems Adobe Flash, Computerized cash registers, Database software, Inventory management software, Laser printers, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Word processing software

Special Services Representative

Home Depot

Calumet City, IL

February 2013-March 2015

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Check to ensure that appropriate changes were made to resolve customers’ problems

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

Organizing, Planning, and Prioritizing Work

Documenting/Recording Information

Experience with: Cash registers, Data entry software, Desktop computers, Handheld computer device software, Microsoft Internet Explorer, Microsoft Office software

Customer Service Representative

Speedway

Hammond, IN

August 2012-November 2012

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Determine charges for services requested, collect deposits or payments, or arrange for billing

Solicit sales of new or additional services or products

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

Performing for or Working Directly with the Public

Selling or Influencing Others

Experience with: Cash registers, Desktop computers, Handheld computer device software

Retail Sales Associate

Kohl's Department Store

Highland, IN

August 2011-August 2012

Answer customers’ questions about merchandise and advise customers on merchandise selection

Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases

Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials

Take inventory or examine merchandise to identify items to be reordered or replenished

Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales

Handling and Moving Objects

Selling or Influencing Others

Experience with: Barcode scanners, Box cutters, Electronic cash registers, Lifting belts, Ordering software, Pricing guns, Radio frequency RF scanner guns, Safety cutters, Stepladders, Warehouse dollies

Independent Sales Representative

Avon INC.

South Holland, IL

April 2008-September 2010

Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders

Answer customers’ questions about products, prices, availability, product uses, and credit terms

Prepare sales contracts and order forms

Forward orders to manufacturers

Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports

Performing Administrative Activities

Experience with: Data entry software, Desktop computers, Handheld computer device software, Internet browser software, Intuit QuickBooks, Laser printers, Microsoft Office software, Mobile telephones, Mozilla Firefox, Salesforce software

Education

High School Diploma or Equivalent, Regular/General High School/Secondary Diploma Program

Thornridge

Dolton, IL

September 2006-May 2008

Some High School or less, Regular/General High School/Secondary Diploma Program

Fenger Christian Academy

Chicago, IL

September 2004-June 2006

Some College, English Language and Literature, General

South Suburban

South Holland, IL

June 2008-August 2010

Getting Information

Analyzing Data or Information

Developing Objectives and Strategies

Interacting With Computers

Documenting/Recording Information

Experience with: Computer laser printers, Desktop computers, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word

Some College, Corrections and Criminal Justice, Other

West Wood

Calumet City, IL

August 2010-January 2011

Documenting/Recording Information

Making Decisions and Solving Problems

Judging the Qualities of Things, Services, or People

Interacting With Computers

Thinking Creatively

Experience with: Computer laser printers, Desktop computers, Microsoft Access, Microsoft Excel, Microsoft Office software

Some College, Administrative Assistant and Secretarial Science, General

Penn Foster

Online, IL

June 2017-Present



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