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Customer Service Medical Assistant

Location:
Atlanta, GA
Salary:
40000
Posted:
June 20, 2018

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Resume:

Adaptability

Attention to detail

Customer Service

Critical Thinking

De-escalation

DBT

Interviewing

Leadership

Research

Problem Solving

Skills

Support Coordinator/Case Manager Feb. 2017 to Present Professional Case Management

Manages a case load of 30-45 developmentally disabled and medically fragile individuals.

Facilitates addendums and Individual Service Plans meetings.

Collaborates with families, natural supports, physicians and community providers to ensure clients are receiving necessary services and care

Conducts monthly home visits in client’s homes as well as residential centers.

Assist clients with obtaining Medicaid and social security benefits. Hillside Inc. Nov. 2016 to present

Behavioral Specialist

Actively supervises children in the milieu, classroom and off campus environments.

Facilitate group DBT activities to promote positive behaviors, intrapersonal and interpersonal skills.

Collaborates with treatment team, teachers, therapist and medical personnel to develop and implement children’s specialized treatment plans.

Correspond with parents and guardians to reinforce positive behaviors at Hillside and in the community.

Documents observed behaviors and interventions into AVATAR database before ending shift each day.

Synthesize shift reports to ensure effective implementation of treatment plans. Skills Trainer Oct. 2010 to June 2017

Fulton County Health Department

Assisted behavioral health clients in basic living skills, hygiene, and feeding.

Assess patients verbal and non-verbal communications to ensure their needs were addressed.

Monitored and documented patient’s vital signs

Residential Tech Aug. 2014 to Oct. 2016

Dekalb Community Service Board

Oversaw the well-being and daily activities of consumers in state school, hospital, juvenile detention center, residential, day program and assisted employment settings.

Assisted with occupational therapy needed to perform day to day activities.

Provided academic and vocational assistance to consumers. Bachelors of Science

Psychology

Fayetteville State

University

Medical Assistant

Sanford Brown

College

Volunteer

Patient Advocate

Grady Memorial

Hospital

Professional with over seven years of experience in social and health services of government and non- profit agencies. I bring experience servicing various populations including those affected by sexual assault, domestic violence, substance abuse, mental illness, the elderly and the developmentally disabled. I have experience utilizing Dialectical Based Therapy and synthesizing family and individual treatment plans. I am driven by my passion to serve underprivileged individuals and families.

Professional Summary

Work Experience

Education

( 4 0 4 ) 3 7 6 - 3 0 1 4 M c a l l i s t e r f r e d 5 @ g m a i l . c o m A t l a n t a, G A Fred McAllister Jr.

JR



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