Customer Service Data Entry

Sheryl Lieber

Hollywood, FL *****

*************@*****.*** - 864-***-****

Customer Care Specialist

WORK EXPERIENCE

VA Specialist l Student Services Representative

Maritime Professional Training - Fort Lauderdale, FL - April 2010 to Present I certify VA students into school course programs, using the VA ONCE system, I work with all the Chapters of the military, and VOC-Rehab. I Respond to telephone and email inquiries, providing quality service to our students inquiring about their classes. I am the liaison for foreign students to assist them with entry letters to the United States, First Point of Contact for students contacting MPT through an online registration system portal, I process credit card payments, I assist with sending them 3rd party authorization forms, wire transfer information, when someone other than themselves are paying. I have interaction with students from all over the world with unique regulatory requirements. I also resolve concerns with class schedule. Customer Care Specialist

Verizon Wireless, INC In-bound call center - Greenville, SC - October 2007 to April 2010 I managed high call volume of calls (averaging 48 calls daily), Right Sized Customers into the correct plans, Re- rates, Product Knowledge, Upgraded necessary information about accounts, resolving issues and had great customer interaction and Resolution/Resolve, Employee of the month. Personal Assistant/Customer Service/Receptionist

Becker Parkin Dental Supply - Plantation, FL - September 1999 to June 2007 Answered Phones for one of the Largest Dental Supply companies in South Florida, I provided Administrative Support to my Dental Supply Reps in/ out of the office, Data Entry, Helping Teammates, Filing, Product Knowledge, Dental Meetings, Customer Service, Billing issues and credits, 10 key calculator, calling Dental offices to assist with Ordering Dental Supplies, employee of the month EDUCATION

Diploma

McArthur High School - Hollywood, FL

1991

SKILLS

Quick Books, 10 key Calculator, data entry