Customer Service Manager Former Business Owner of a 25 year company

Professional Summary

Skills

Work History

R M

***** ******** *********, **** *****, FL 33919 • Cell: 239-***-**** • ************@*****.*** Results-driven Assistant Manager determined to exceed company sales goals. Leverages financial and marketing education to make smart purchasing and merchandising decisions. Dedicated to excellent customer service with a can-do attitude and who is driven to learn, Improve and succeed! I have a very outgoing personality and truly enjoy making peoples life a bit easier. If you want someone with an excellent work ethic and strength in boosting company morale, Then I'm your girl! Excellent customer service skills

Accurate and detailed

Professional and mature

Skilled multi-tasker

Strong organization skills

Reliable and punctual

Works well under pressure

Site Link Certified

Intuit Quickbooks specialist

Courteous demeanor

Active listening skills

Energetic work attitude

Cash and invoice processing

Independent worker

Ethical

Assistant Manager, 04/2017 to 04/2018

Hide-Away Storage – Fort Myers, FL

Daily duties include: Opening office, running credit card payments for auto pay customers, answering phones and encouraging customers to visit our facility, follow up with all leads, helping clients find " The right size unit" to fit there needs. Responsible for all mid month and end of month reporting. Responded to customer concerns with friendly and knowledgeable service. Counted cash drawers and made bank deposits.

Increased profits through effective sales training and troubleshooting profit loss areas. Completed profit and loss performance reports.

Generated repeat business through exceptional customer service. Planned budgets and authorized payments and merchandise returns. Assistant Manager, 02/2015 to 04/2017

Education

Additional Information

X-S Storage – Cape Coral, FL

Responsible to show 850 units in ten buildings across Cape Coral. Providing excellent customer service on phones as well as walk in customers. Explained leasing procedures for clients and typing leases in an accurate and legal format. Conducted all move in and move out schedules per protocol. Conducted visual building checks, Closing out daily and monthly financial records and prepared daily bank deposits and bringing them to the bank. Responsible for collection and delinquent accounts

Monitored security and handled incidents in a calm and professional manner. CEO/Owner, 11/1995 to 03/2017

Make Your Mark Golf Accessories – Cape Coral, FL

Started a wholesale manufacturing company in golf. Import/Export. Recruited and hired talented staff to fill key positions. Created successful marketing and promotions plans that drove revenue growth. Managed discrepancy documentation for incoming shipments. Optimized inventory levels to stay with current demand. Implemented marketing strategies which resulted in 12% growth of customer base. Responsible for all data entry, accounts payable & Receivables, purchase orders, expense reports and payment transactions

High School Diploma: 1975

Lakeville High School - Lakeville, Minnesota

The only time to look down on your neighbor is when your bending over to help. Chaplin Jim Adkins

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