Professional Services Engineer

DAVID BYUNGNAM CHUNG

• cell: 416-***-**** • ***********@*****.*** • www.linkedin.com/in/dchung123

Profile

A focused, insightful, results-oriented IT professional with remarkable success implementing various storage and system solutions while participating in the planning, analysis, and implementation of the projects. Hands-on experience leading to the provision of service, including site preparation, customer requirement analysis, testing and support, and providing practical skills to the team and the customer.

TE C H N I C A L P R O F IC I E N C I E S

Hardware:

NetApp: AFF A-Series, FAS 9000/8000/6200/3200/2500 Series, E & EF Series, StorageGRID

EMC: DMX3000, DMX1000, CX700, CX600

Sun: SunFire 3800-6800, T1000/2000, X4240, Sun Storage T3, A5000, Quantum Tape Library

Network: Cisco UCS, Nexus and Catalyst switch, Brocade 65xx switch and Directors

Storage Systems: Clustered ONTAP 8.x/9.x, ONTAP 7-Mode, SnapMirror/SnapVault/SnapShot/SnapRestore, OnCommand Unified Manager/Performance Manager, OnCommand Insight, FlexPod

Operating Systems: Solaris 9/10/11, Red Hat Linux 6/7, VMware 6.x, Windows 2012 Server, Citrix XenServer

Protocols and Services: SAN(FC,FCoE,iSCSI), NAS(CIFS,NFS), FTP, DHCP, NIS, DNS, NTP, Web Server

Applications: Sun Cluster, VERITAS File System and Volume Manager, ZFS, Oracle, MS SQL

Languages: C, Shell Script, SQL, Perl, Python

P ROFESSIONAL EXPERIENCE

Tech Data, Toronto, Canada

Professional Services Engineer Apr.2016 – Nov.2017

Configure NetApp solution and train the customer how to use it: OnCommand Unified Manager, Data protection(SnapMirror/SnapVault), OnCommand Insight, FlexPod

Proficient NetApp implementation: Storage installation, Non-disruptive Controller upgrade, ONTAP 7/8/9 update, shelf adding, SAN/NAS setup, switched cluster migration, Data migration using 7MTT

Performed service delivery at customer sites and working remotely, while minimizing interruption to live customer systems

Prepared the team to be successful through proactive training, sharing knowledge and best practices

Key Achievements:

Recommended best practice to the customer and increased revenue by 15%

Received excellent feedback from the customer and account team and improved customer satisfaction by 20%

NetApp, Toronto, Canada

Field Support Engineer Apr.2013 – Mar.2016

Successfully installed and configured more than 200 NetApp 7-Mode, Clustered ONTAP system and DR solution

Excellent technical experience with designing and implementing large-scale and complex SAN/NAS storage

Good Motherboard, PCI card, Memory, SSD, Hard drive replacement and Shelf & SAS cable troubleshooting

Superior troubleshooting and problem solving, and communicate solutions clearly

Key Achievements:

Prevented problems by making thorough preparation and pre-checking the configuration

Contributed improving supportability through technical support for partner engineer

DAVID BYUNGNAM CHUNG

PAGE TWO

Computer Data Source, Toronto, Canada

Technical Support Engineer Apr.2011 – Apr.2013

In depth experience supporting Sun, Dell, NetApp, EMC, StorageTek and Cisco in complex environments

Maintained technical document system for internal and external customer

Provided after-hours support to address incidents and to maintain systems, support, and change

Demonstrated the ability to work both independently and as a contributor in a team environment

Key Achievements:

Established part inventory control system in warehouse

Made standard tools and methodology to improve support performance

IT Smith, Seoul, Korea

Technical Support Team Leader Mar.2006 – Jan.2009

Participated and led project teams and task forces designed to streamline workflow and resolve issues; assists with various customer projects and initiatives as assigned

Documented technical support processes, troubleshooting tips, and service level agreements for customers and vendors on new products and support services

Thorough understanding of enterprise datacenter technologies including, server, storage, network, security, SAN/NAS and datacenter best practices

Implementing short and long-term strategic plans and ensure the infrastructure designs and capacity requirements meets the existing and future business requirements

Key Achievements:

Performed many projects successfully and increased revenue by 30%

Maintained good relationship with vendor and the customer and increased revenue

Sun Microsystems, Seoul, Korea

System Support Engineer May.1996 – Feb.2006

Established and maintained excellent rapport with customers

Provided daily user support and offered technical challenge resolution for critical business customers

Possess in-depth knowledge of Sun Cluster, VERITAS File System and Volume Manager, DHCP, NIS, DNS, NFS, NTP, VPN, ITIL and ITSM

Installed and serviced from workstation to enterprise server with Solaris 6/7/8/9/10

Key Achievements:

Established the local support office for the critical customer and increased revenue by 30%

Managed support team for the big 3 customers and service partner

E D U C A T IO N & C R E D E N T I A L S

Bachelor of Science in Computer Engineering

HANBAT NATIONAL UNIVERSITY, Daejeon, Korea

Professional Certification

• ITIL Foundation Certification

• NetApp Certified Data Administrator (NCDA)

• NetApp Certified Storage Installation Engineer (NCSIE)

• Solaris 10 for Experienced System Administrators

• Solaris System Performance Management

• Solaris System Administration Certification

• Solaris Network Administration Certification

Contact this candidate