Customer Service

Michele A. Milton

Cell: 434-***-**** Home: 434-***-****

*********@*****.***

CAREER SUMMARY: A very honest, adaptable and energetic individual seeking to secure a formidable position with flourishing company, where acquired skills can be an asset. Offering over 15 years of customer service experience in the Retail, Hotel and Call Center Industry.

SKILLS/ABILITIES:

Strong written/verbal communication skills

Knowledgeable in Microsoft Office software, Excel and Access

Experienced in Medical Office Simulation Software (MOSS) and E-Med system

Type 55+ wpm/Ten-key 5000+ kspm

Five years in the United States Navy

EMPLOYMENT:

Telvista/MetroPCS-Danville, VA

02/2015-05/2017

Answers incoming telephone calls, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner. Logs on and off customer care system. Accesses account files, takes orders and processes orders. Asks appropriate questions and gather information to determine customer needs. Enters alpha and numeric data via computer keyboard into an automated system accurately. Uses client specific reference materials and customer service skills. Explains products, services, options and related charges clearly and concisely. Other duties may be assigned.

American National University-Danville, VA

11/2014-04/2015: (Federal Work Study) Library Assistant/Part-time

Per faculty requests; purge files, update binders and help facilitate paper work associated with upcoming Accreditation. Help students with questions while in library. Maintain all shelves in a neat and clean order and uphold all soft copy data files in an easily retrievable manner. Provide backup assistance in Library when needed.

McDonalds, Danville, VA

10/2014-4/2015: Crew Member/Part-time

Cook and prepare food for packing or serving. Back up crew members in the event of absences and work overload. Deliver order information to kitchen and ensure order is filled correctly. Training to be a cashier.

Productivity Staffing-Raleigh, NC

01/2013-11/2013

Retrieved and arranged customer Internet orders for packing, as an Order Puller for a Global Value Commerce, Inc. Provided support to help expedite back orders as a Bindery Operator for Sir Speedy Printing Prepared, molded, assembled and packaged orders for Giant Gummy Bears of Raleigh as a Production Line Operator.

Medpoint Advantage-Raleigh, NC

07/2010-11/2011: Independent Contractor

Placed 400-500 calls a day to locate qualified Medicare Part B recipients. Responsible for upgrading diabetic meter and diabetic supplies at no cost.

EDUCATION:

02/2014-07/2015

American National University-Danville, VA

Diploma: Medical Office Specialist

VOLUNTEER EXPERIENCE:

05/2005-07/2007:

Trosa, Inc.,-Durham, NC

Worked with a Non-Profit organization. Initiated cold-calls to obtained donations for over 400 residents. Followed up on old accounts and set up new accounts. Acquired over $100,000 in donations.

MILITARY EXPERIENCE:

1985-1990: United States Navy

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