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Customer Service Care

Location:
Albuquerque, NM
Salary:
16.00
Posted:
June 15, 2018

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Resume:

Malik A. Liddell

***** ****** **. ** ***********, NM 87114 505-***-****

Email Address: ac5vxf@r.postjobfree.com

OBJECTIVE: Seeking a responsible job with opportunity for professional growth and challenges.

PROFESSIONAL PROFILE:

●Motivated and self-driven professional.

●Known for ability to build relationships and educate customers, resulting in customer satisfaction.

SKILLS AND KNOWLEDGE: Very good customer service skills, able to receive calls at a high volume while viewing accounts. Able to lift, push, pull and carry a minimum weight of approximately 75lbs. Able to stand for long periods of time. Able to kneel, bend and crawl and as well squat and crouch. Can work in confined spaces and able to tolerate exposure to dust and cleaning chemicals. to listen and follow instructions. Able to work unsupervised & maintain a professional manner at all times. Displays integrity and honesty & maintains a positive attitude towards residents, guests, patients and visitors. Demonstrates attention to detail and thoroughness. Able to follow and adhere to standard policies and procedures.

WORK EXPERIENCE

06/2014-

10/2014 Cliff’s Amusement Park

Albuquerque, NM Greeter/ Ride Attendant

Responsible for supervising, monitoring, repairing, and attending to park rides, including boarding and securing passengers, starting rides, and ensuring passengers exit safely.

07/2015- Hawthorne Retirement Group

07/2016

Albuquerque, NM Housekeeper

Clean patient rooms, surgical areas, offices and waiting areas using cleaning chemicals and disinfectants. Clean and sanitize floors, equipment and furniture according to infection-control policies. Operate various types of cleaning equipment. Handle and dispose of waste using standard procedures. Collect dirty laundry from patient areas and place in designated locations. Distribute clean linen and hospital gowns. Maintain all cleaning equipment and supplies according to prescribed standards. Monitor inventory of supplies such as paper towels, soap, toilet paper

09/2016-

09/2017

S&P data

Rio Rancho, NM Customer Care Associate

Collect information about the customer calling, whether they are in need of a security system or wanted to upgrade their ADT security. I would give descriptions on the items and as well quotes.

09/2017 Alliance Data (Comenity Bank)

06/2018

Rio Rancho, NM Customer Advocate

Collect customers credit card information and verify their address, social security number and as well phone number. Once that is complete I would give them information or complete a task that they needed. Such as past purchases, available credit and as well credit limit increases if the account is eligible. This all would be done at a very high call volume and as well each customer is able to leave a survey on the service that I would provide for them. So making sure I can get whatever I can done for a customer is very important to me.

EDUCATION

Cibola High School, 2011-2015; Diploma

CNM, 2015-2017; Business Administration

Clubs: Black Student Union, Poetry Club

Athletics: Varsity Basketball and Golf

GPA: 3.4

ACTIVITIES & ACHIEVEMENTS

High School Diploma

Proficient in Microsoft

oMicrosoft Word

o Microsoft Excel

o Microsoft Access

o Microsoft PowerPoint

o Microsoft Outlook or Lotus Notes

45 WPM

REFERENCES

David Cooper; Pastor; 5 years; 505-***-****

Ovaa Hall; Previous Coworker; 1 year; 760-***-****

Ray Rodriguez; Previous Basketball Coach; 4 years 505-***-****

Michael Murphy; Previous Boss; 1 year 505-***-****



Contact this candidate