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Sales Manager

Palm Springs, California, United States
June 14, 2018

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Professional Summary



Dracaea Ave, Moreno valley, Ca 92553 (H) 310-***-**** Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. Conscientious sales manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 10 plus years' experience to dynamic new position. Experienced Front End Supervisor knowledgeable about collections /sales management operations, team leadership and training. Dependable and punctual team player with top-notch abilities in planning, managing and evaluating work. Offering 10 plus years of experience. collections management dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity. Dedicated Store Manager with more than 10plus years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Energetic collection/salesmanager highly knowledgeable about the latest fashion trends. Successful at building a strong customer following, thus increasing repeat business. Friendly and enthusiastic Retail Sales Associate. Highly successful at Upselling and promoting new products. Responsible and mature collections/ sales manager who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Retail Sales Associate with more than 10plus years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Customer-focused Retail Sales Associate with a solid background in Sales, collections management, and industries. Desires a position as collections/store manager. Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

Strategic thinker

Staff training and development

Opening and closing procedures

Accurate money handling


Inventory management


Store displays

Training and development

Hourly shift management

Bank deposit procedures

Excellent customer service skills

Mathematical aptitude

Customer relations


Personnel development

Sales experience

Natural leader

Active listening skills


Basic administrative knowledge

Luxury furniture sales

Data entry

Technical aptitude

Empowers high-performing sales teams

Compelling sales proposal writer

Sales reporting

Researched sales leads

Sales analysis

Customer service

Analytical problem solver

Positive and upbeat

Strong interpersonal skills

Accomplished manager

Coaching and mentor


Extensive personal network

Relationship building

Networking skills

Developing local contracts

Interpersonal skills

Knowledgeable in electronics/studio tech

Customer rapport

Oral and written communication

Client development

Management collaboration

Work History

Upselling techniques

Superior organization ability


Retail merchandising specialist

Credit card transactions

Strong work ethic

Friendly demeanor

POS software expert

Fluent in Spanish

Excellent communication skills

Plexus software

POS systems knowledge

Cash register familiarity

Bilingual in Spanish

Accurate money handling

Strategic thinker


Business development

Territory management

Account oversight

Account development

Highly competitive


Account reconciliation

Audits understanding

Expertise in invoice and payment transactions

Monitoring standards

Accounting procedures consultant

Ethical approach

People expert

Fixed assets reporting familiarity

Analytical reasoning

Billing concerns

Invoicing expertise

Accounts payable specialist

Exceptional organization

Past due balance management

Payment processing

Superior attention to detail

Natural leader

Store Manager 01/2011 to 12/2015

A1 TIRE CO – Riverside, CA

Completed profit and loss performance reports.

Instructed staff on appropriately handling difficult and complicated sales. Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store. Promoted from Team Leader to Assistant Manager within 3 months. Responded to customer concerns with friendly and knowledgeable service. Directed work of as many as 3 employees focused on VIECHLE INSPECTION. Examined merchandise to verify that it was correctly priced and displayed. Completed all daily tasks and special assignments with an efficient and quality-driven approach. Monitored security and handled incidents in a calm and professional manner. Generated repeat business through exceptional customer service. Assigned work to team members based on company needs, personal strengths and job knowledge. Reported to the district manager regarding all store and staff issues. Interviewed job candidates and made staffing decisions. Organized private mailbox system using mailbox manager software. Conducted store inventories once per quarter.

Planned budgets and authorized payments and merchandise returns. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Implemented a new ordering process and identified poor work habits to improve process effectiveness. collections Manager 01/2011 to 12/2015

Rent-A-Center – Riverside, CA


Conducted investigations of customer accounts and payment histories. Established procedures for collection of past due amounts. Successfully implemented new technologies and process automation to encourage continuous improvement. Generated and distributed current statements to customers. Performed administrative tasks such as record-keeper, writing correspondence and gathering materials. Worked with legal resources and recovery teams to manage default issues. Monitored payments due from clients and promptly contacted clients with past due payments. Reviewed all expense reports for accuracy and proper expense disclosure. Generated and mailed updated statements.

Trained and mentor new employees on collection methods, documentation requirements and performance strategies. Documented interactions in computer database and updated information. Researched and resolved accounts payable discrepancies. Posted receipts to appropriate general ledger accounts. Reconciled vendor statements and handled payment complaints or discrepancies. Researched topics and completed due diligence to resolve issues in a timely manner. Performed prescribed scripts and utilized friendly but firm attitude with full knowledge of contractual requirements and legal remedies.

Contacted customers to collect outstanding payments via one-time or negotiated installment methods. Created specific methods to determine proper process for each customer type. Created daily and weekly cash reports for accounting management. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

Processed payments and applied to customer balances. Set up and updated customer accounts with interactions, payments and personal information. Contacted customers to discuss late payments and options for remitting amounts due. Reviewed, researched and corrected discrepancies and customer concerns. Filed and addressed employee complaints in accordance with company policies and government regulations. Completed training in topics such as credit management and civil court practices to maintain up to date knowledge. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Composed effective accounting reports summarizing accounts payable data. Oversaw daily posting of payments to customer accounts. Accessed credit records to evaluate customer histories. Facilitated successful internal and external audits through sound and thorough documentation. Visited premises of customers to collect payments directly. Sales Manager 01/2011 to 12/2015

Rent-A-Center – Riverside, CA

Closed an average of [Number] sales calls each quarter. Developed a comprehensive training program for new sales associates. Coached employees in successful selling methods and encouraged cross-selling additional products and services. Approved all sales staff budget expenditures.

Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings. Contacted customers by phone and email in response to inquiries. Supported the sales team in writing proposals and closing contracts. Present at national sales conference about [Talk name] at the invitation of executive leadership. Promptly resolved all customer requests, questions and complaints. Built relationships with customers and the community to establish long-term business growth. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

massage therapy

MASSAGE THERAPY: PHYSICAL THERAPY / MASSAGE THERAPY 2009 Everest College - San Bernardino - San Bernardino, CA I do volunteer work for the veterans hospital every other week for the past 6 years

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