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Customer Service Manager

Location:
Caret, Virginia, 22436, United States
Salary:
40000
Posted:
June 14, 2018

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Resume:

Geneva Delores Sayles

**** ****** ****

Caret, VA 22436

804-***-****

E-Mail: ac5vv5@r.postjobfree.com

WORK EXPERIENCE

September 2015 – Present General Manager – Subway – Tappahannock, VA Supervise staff of up to ten employees

Evaluate employee performance

Increase revenues for facility

Prepare work schedule for staff

Implement standards and operating procedures

Assistant to assistant manager and shift managers

Conduct training classes with staff to improve customer service Supervise, coordinate, and assist in all aspects to comply with franchise standards

Identify existing problems in customer service and provide highly effective problem solving skills

Process and follow up on all incoming catering orders and process payments

Develop short and long term financial and operational plans and goals

Monitor all expenses and revenues

Conduct weekly staff meetings

Daily bank deposits

Knowledge of opening and closing procedures

Responsible for all inspections ex. Subway, Health Department Weekly ordering of product

Prepare payroll and overtime reports

Prepare weekly prep sheets and build to order guides June 1991 – September 2015 General Manager / Director of Sales Ramada Inn South / Howard Johnson – Fredericksburg, VA Create and implement sales, marketing, and advertising budgets

Supervise staff up to eight managers

Evaluate employee performance

Increase revenues from sales for hotel

Prepare work schedules for staff

Implement standards and operating procedures

Reconstruct management team to improve customer

service and satisfaction and product consistency

Assistant to Sales Manager, Human Resources Manager, Front Office Manager, Controller, Executive

Housekeeper and Food and Beverage Managers

Conduct training classes with front desk staff to improve customer service skills

Supervise, coordinate, and assist in all aspects of the operations of the front office and sales department to comply with franchise standards

Identify existing problems in customer service and provide highly effective problem solving skills

Process and follow up on all incoming and outgoing contracts, advanced deposits, rooming lists and payments

Develop short and long term financial and operational plans and goals

Construct annual budget and monitor all expenses and revenues Construct weekly and monthly reports of all incoming and outgoing revenues

Conduct weekly staff meetings

Oversee and inspect all catering events

Attend Chamber of Commerce events

Create and promote packages to increase sales

REFERENCES

Available upon request



Contact this candidate