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Team lead

Location:
Bangalore, Karnataka, India
Salary:
550000
Posted:
June 14, 2018

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M.K. MANIKANDAN

ac5vs4@r.postjobfree.com, Cell: 750-***-****

No.2, 2nd Floor Manju Building, Near Infosys 6th Gate, Konappa Agrahara, E-city, Bangalore – 560100

CAREER OBJECTIVE

To seek challenging assignment and responsibility, where I can utilize my expertise in technical skills, towards the development and implementation of the new ideas, contributing to growth of the organization.

SUMMARY

Banking experience in the Fraud Analysis, Requirement Analysis, Data Analysis and strong business knowledge of Financial, Banking domains.

Perform the tasks of monitoring and reviewing transaction data and electronic account to prevent possible fraud

In-depth knowledge of processes like Chargeback, Payments, Online Transaction and various processes involved within Banks.

Good experience in analyzing the requirement and provide the effective solution.

Have implemented several process improvements and value creation for the customer.

Develop and track key portfolio indicators like Dashboards and Triggers for identifying potential fraud threats and process defects

Analyse trends and maintaining proper record of suspicious activities

Performing necessary action to track and mitigating the errors for solution

PROFESSIONAL SUMMARY

Sep – 2017 - Process Specialist in Quality Assurance, Infosys Pvt Ltd, Bangalore.

Sept-2015 to Aug - 2017 – Process Specialist, Infosys Pvt Ltd, Bangalore.

Aug-2012 to Aug-2015 – Fraud Analyst, E-Billing Solution Pvt. Ltd., Chennai.

TECHNICAL SUMMARY

Analytical: SPSS.

Finance: Tally

Other Tools: Macro, RMS, TS2

MS – Excel (VB)

EDUCATION SUMMARY

Sri Ramakrishna Institute of technology

Coimbatore

2012

MBA: Finance & Marketing

Ponnaiya Ramajayam Institute of science and technology

2010

Thanjavur

B.Com: Commerce

Government Boys Higher Secondary School

2007

Pattukkottai

HSC: Accounting & Auditing

Government Boys Higher Secondary School

2005

Pattukkottai

SSLC

PROJECT SUMMARY

Project: Disputes & Chargeback Analysis

Employer: Infosys BPM Service

Client: Capitalone UK

Team Size: 20

Role: Process Specialist in Dispute & Chargeback (August’15 to Present)

Description: - Reviewing cardholder dispute and identifying exact nature of dispute reason codes to process as per visa and master card regulation.

Responsibilities:

Handle customer’s Credit Card/Debit Card transaction disputes.

Processing/Checking of related activities in the end to end dispute cycle.

Able to review and handle Retrieval Request/ Chargeback/ Re-presentment/ Arbitration/ Compliance cases.

Handling queries regarding customer’s transaction disputes.

Pre-processing/Post-processing (Sorting, matching, uploading, filing of documents & data entry for Reporting & Monitoring).

Reconciliation of Financial entries for Credit/Debit Card transactions.

Monitoring outstanding dispute cases in / Retrieval Aging Reports/ GL listings/ Card Associations Platforms etc.,

Reporting of daily, weekly, monthly team performance and volume.

Resolve all Cardholder/Merchant chargeback issues.

Handle all operation issues.

Monitor agents to identify errors, deviations & initiate corrective measures.

Provide actionable data to various internal support groups as needed.

Generate account specific QA reports based upon predefined contractual criteria and provide inputs to operations.

Create & maintain timely & accurate QA database.

Conduct feedback sessions with Agents.

Participate in design of call monitoring formats and quality standards.

Compile and track performance at team and individual level.

Provide feedback to call center team leaders and managers.

Prepare and analyze internal and external quality reports for management staff review.

Project: Pattern and Fraud Analysis

Employer: E-Billing Solution Pvt. Ltd

Client: Ogone

Team Size: 2

Role: Fraud Analyst (Aug’12 to Aug’15)

Description: - To perform the tasks of monitoring and reviewing transaction data and electronic account to prevent possible fraud. Analyze trends and maintaining suspicious activities. The project was to develop a Reporting system to generate reports for supervising and monitoring the security controls to protect the company.

Responsibilities:

Perform the tasks of monitoring and reviewing transaction data and electronic account to prevent possible fraud

Develop and track key portfolio indicators like Dashboards and Triggers for identifying potential fraud threats and process defects

Identifying areas that requires increased security controls to protect the organization and its end users from future fraud

Analyse trends and maintaining proper record of suspicious activities

Responsible for providing necessary recommendations for loss mitigation as required

Responsible for developing data, and reporting to achieve the objectives set forth by the management team

Performing MIS reporting for the supervising and monitoring transaction.

Handle the tasks of developing business requirements, procedures, processes for closure of identified gap area with the help of Internal Fraud Manager and IT group

Communicate with client fraud staff, outside authorities, and law enforcement on fraud case inquiries

Responsible for building and maintaining a strong level of customer service

AWARDS & ACHIEVEMENTS

Completed Six Sigma Green belt in process simplification

Completed Six Sigma yellow belt Automation lean project

Received Extra miler award from Infosys Pvt Ltd.

Received Star Associate Award from Capitalone UK

Received star performer award from E Billing solution Pvt Ltd.

PERSONAL PROFIL

Date of Birth : 25 June 1990.

Father's Name : Mr.M.KANNAN.

Gender : Male

Nationality : Indian

My strength : Ability to work in team, Positive attitude, Self motivated person, Energetic person Permanent Address : 11, Subramaniya Swamy Kovil Street, Pattukkottai. Thanjavur (Dt) 614601

Languages Known : Tamil (Read & Write)

: English (Read & Write)

DECLARATION

I hereby declare that all the details furnished above are true to the best of my knowledge.

Place:

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