Customer Service Rep

SHERYL ANN GONZALEZ

**** *. ****** *******, ****** 67217 316-***-****

******.**********@*****.***

Objective:

Well spoken, outgoing, team player equipped with effective problem solving skills, accustomed to working professionally and efficiently in team oriented, fast paced environments. Demonstrated telephone etiquette, proven listening skills, and strong attention to detail. Bilingual: English/Spanish Skills:

• Customer focused

• Team leader

• Self- directed

• Dependability

• Time management

• Flexibility

• Problem solving

Employment History:

Anomaly Squared, Wichita,Ks. October 2016-August 2017 Customer Service Rep

• Called leads for requested auto insurance quotes Starwood, Wichita, Ks. September 2015-June 2016

Bilingual Customer Service Rep

• Made reservations at world-class properties

• Handled inquiries for loyalty program

• Collaborated with travel agents and corporate travel planners

• Met customer satisfaction by resolving issues in a professional and timely manner

• Call volume 70-15

Convergys, Wichita, Ks August 2012-November 2013

Bilingual Customer Service Rep

• Handled billing questions and upgrades

• Reported escalating issues through the appropriate channels

• Multitasking through multiple computer programs while interacting with customers

• Listen attentively to customer needs and concerns

• Demonstrated empathy by meeting customer requirements on a first call resolution Hunter Health Clinic: Wichita,KS May 1998-Nov 1999 Bilingual Medical Receptionist/Translator

• Checked patients in and out

• Verified insurance info

• Scheduled Appointments when needed

• Made new patient charts and filed them

• Translated for dentists, nurses and doctors

• Took co-payments and payments for services rendered

• Entered data and notes from doctor pertaining to appt into computer

• Answered multiline telephone service after 5pm

Education:

Cowley County Community College 2002-2006

GPA: 4.0 MAJOR: Social Science

Wichita High School South 1989-1993

GPA: 3.89 High School Diploma

References Available Upon Request

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