Sales Customer Service

Stephanie L. Ortiz

***** ******** ***** **. *******, TX 77044

Cell: 346-***-**** Email:*****************@*****.***

Education: High School Diploma 2012 – C.E King High School Houston, TX

Summary: Highly organized sales associate with two years in inside and outside sales. Innovative and attentive to details wit outstanding follow-through. Outside sales representative skilled in building relationships. Negotiating and closing sales. Background in inside sales and customer service.

Highlights:

Deliver great customer service

Sales expertise

Accurate money handing

Active listening

Exceptional verbal/written communication

Time management ability

Enthusiasm

Independent worker

Database management

Self-starter

Quick learner

File/records management

Public and private accounting

Financial planner

General and tax accounting

Critical thinker

Filing management

Multi-tasking

Strong problem solving

Self directed

Accomplishments:

Grew new product sales 100% in two days.

Achieved $80,000 sales goals.

Promoted to sales associate from receptionist after only one month at Landmark furniture.

Mentored 11 new sales associate

Landmark Furniture

Receptionist to sales associate

January 5, 2014 to November 20, 2015

Managed accounting operations, accounting close, accounting reporting and reconciliations. Evaluated requirements during discovery meetings with potential clients. Performed cash handling. Managed accounts on computer spreadsheets/database, using specialized accounting software. Met incoming customers and provided immediate assistance. Listened to customers’ needs and preferences to provide accurate advice. Trained all new sales employees in effective techniques. Reviewed purchases for fraudulent activities. Answered incoming telephone calls with professional and knowledgeable responses. Maintained up-to-date knowledge of customer buying habits. Filed and faxed all paperwork in proper location. Open and close store at time given. Handled all transactions.

Cricket Wireless

Sales Associate

February 4, 2014 to June 15, 2016

Monitor inventory, provide immediate assistance, reached weekly sales goals, keep store presentable. Provided great customer service. Described use and operations of merchandise to customers. Open and closed store at times given. Maintained friendly and professional relationships with potential customers. Flexible schedual, strong communication skills, and inventory control procedures.

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