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Customer Service, Administrative Assistant, Warehouse

Virginia Beach, Virginia, United States
June 14, 2018

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Melinda Taylor

*** ****** ****, *******, **. ****3 / (C) 757-***-****/

Professional Summary:

Highly skilled Dining Room Attendant enthusiastic about ensuring optimal customer

service in the Dining Services. Energetic team player with top notch organizational skills.


Excellent communication skills Social media knowledge

Professional phone etiquette Filing and data archiving

Flexible Pleasant demeanor

Works well under pressure Appointment setting

Customer service oriented Invoice processing

Work History:

August 2013-current

Dining Room Attendant / Christopher Newport University / Newport News, VA.

-Consistently provided friendly guest service and heartfelt hospitality.

-Promptly and empathetically handled guest concerns and complaints.

-Demonstrated integrity and honest while interacting with guests, team members

and managers.

-Greeted customers and provided excellent customer service.

-Maintained high standards of customer service during high volume, fast paced


-Built loyal clientele through friendly interactions and consistent appreciation.

-Prepared fountain drinks and ice cream items.

-Handled currency and credit transactions quickly and accurately.

-Followed food safety procedure according to company policies and health and

sanitation regulations.

-Strictly followed all cash, security, inventory and labor policies and procedures.

-Maintained clean and safe environment, including in the kitchen, bathrooms,

building exterior, parking lot, dumpster and sidewalk.

-Reported to all shifts wearing a neat, clean and unwrinkled uniform.

-Reported to each shift on time and ready to work.

-Performed all position responsibilities accurately and in a timely manner.

-Communicated openly and honestly with the management team during each

shift to ensure it ran smoothly.

-Routinely moved and stocked food products weighing up to 50 pounds.

-Diligently restocked work stations and display cases.

-Immediately informed supervisors when supplies were low or if equipment was

not functioning properly.

-Prepped items for later use to save staff time during busy hours.

April 2018-current

Small Sorts/ UPS/ Newport News

-Sort packages

-Scan packages

-Bag up packages to correct destinations.

-Label bag

-Place bags on conveyor belt to be loaded onto trailers.

April 2013-August 2013

Administrative Assistant / Infrastructure Corporation of America / Williamsburg, VA

-Coordinated office inventory by restocking supplies and placing purchase orders.

-Kept reception area clean and neat to give visitors a positive impression of

the company.

-Received and routed business correspondence to correct department to staff member.

-Answered telephone inquires from clients, vendors and the public.

-Made travel arrangements for management and executive staff.

-Provided clerical support to company employees, including copying, faxing and

file management.

-Prepared packages for shipment, pickup or courier delivery to customers.

-Answered and quickly redirected calls.

-Answered and managed incoming and outgoing calls while recording accurate


-Helped distribute employee notices and mail around the office.

-Maintained a clean reception area, including lounge and associated areas.

-Completed data entry, tracked resumes and maintained the applicant tracking


-Screened all visitors and directed them to the correct employees or office.



High School Diploma:

Phoebus High School, Hampton, VA

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