Customer Service, Administrative Assistant, Warehouse

Melinda Taylor

*** ****** ****, *******, **. ****3 / (C) 757-***-****/ ************@*****.***

Professional Summary:

Highly skilled Dining Room Attendant enthusiastic about ensuring optimal customer

service in the Dining Services. Energetic team player with top notch organizational skills.

Skills:

Excellent communication skills Social media knowledge

Professional phone etiquette Filing and data archiving

Flexible Pleasant demeanor

Works well under pressure Appointment setting

Customer service oriented Invoice processing

Work History:

August 2013-current

Dining Room Attendant / Christopher Newport University / Newport News, VA.

-Consistently provided friendly guest service and heartfelt hospitality.

-Promptly and empathetically handled guest concerns and complaints.

-Demonstrated integrity and honest while interacting with guests, team members

and managers.

-Greeted customers and provided excellent customer service.

-Maintained high standards of customer service during high volume, fast paced

operations.

-Built loyal clientele through friendly interactions and consistent appreciation.

-Prepared fountain drinks and ice cream items.

-Handled currency and credit transactions quickly and accurately.

-Followed food safety procedure according to company policies and health and

sanitation regulations.

-Strictly followed all cash, security, inventory and labor policies and procedures.

-Maintained clean and safe environment, including in the kitchen, bathrooms,

building exterior, parking lot, dumpster and sidewalk.

-Reported to all shifts wearing a neat, clean and unwrinkled uniform.

-Reported to each shift on time and ready to work.

-Performed all position responsibilities accurately and in a timely manner.

-Communicated openly and honestly with the management team during each

shift to ensure it ran smoothly.

-Routinely moved and stocked food products weighing up to 50 pounds.

-Diligently restocked work stations and display cases.

-Immediately informed supervisors when supplies were low or if equipment was

not functioning properly.

-Prepped items for later use to save staff time during busy hours.

April 2018-current

Small Sorts/ UPS/ Newport News

-Sort packages

-Scan packages

-Bag up packages to correct destinations.

-Label bag

-Place bags on conveyor belt to be loaded onto trailers.

April 2013-August 2013

Administrative Assistant / Infrastructure Corporation of America / Williamsburg, VA

-Coordinated office inventory by restocking supplies and placing purchase orders.

-Kept reception area clean and neat to give visitors a positive impression of

the company.

-Received and routed business correspondence to correct department to staff member.

-Answered telephone inquires from clients, vendors and the public.

-Made travel arrangements for management and executive staff.

-Provided clerical support to company employees, including copying, faxing and

file management.

-Prepared packages for shipment, pickup or courier delivery to customers.

-Answered and quickly redirected calls.

-Answered and managed incoming and outgoing calls while recording accurate

messages.

-Helped distribute employee notices and mail around the office.

-Maintained a clean reception area, including lounge and associated areas.

-Completed data entry, tracked resumes and maintained the applicant tracking

systems.

-Screened all visitors and directed them to the correct employees or office.

Education:

1994

High School Diploma:

Phoebus High School, Hampton, VA

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