SUMMARY OF QUALIFICATIONS

Excellent organizational and administration skills, with experience dealing with a variety of

challenges, and high level workloads within strict deadlines.

Provide high-level administrative support by conducting research, preparing reports, handling information requests, and performing customer service functions.

Successfully supports and maintains executives’ calendar and travel itinerary/schedule.

Planning/Scheduling

Customer Service

Staff Training

Internet Research

Interpersonal Skills

Effective Communicator

Record Management

Team Player

Professional Liaison

CAREER EXPERIENCE

Nexeo Solutions October 2, 2017 – Present

(temp position through Axelon)

Waste Management Specialist

Save recert forms and update expiration dates. Transfer profiles to client forms and provide customer-requested updates. Create and maintain vendor requests in MDG. Create and maintain SAP substances for redesign. Upload vendor profile sheets to substances in SAP. Assist with project work as needed. Check email for out-of-office teammates and delegate to the correct back-ups to continue normal workflow.

Nationwide Mutual Insurance May 10, 2017 – June 16, 2017

(temp position through Randstad)

Analyst Process Mgmt

Gather required data points from business partners requesting a contract (via email and phone), interpret the information, create a project with specific data points in the project management tool and submit to queue. Follow defined tasks outlined by leadership for special projects. Effectively communicate both verbally and through email with department associates and internal business partners and various levels.

Nationwide Mutual Insurance Dec. 19, 2016 – Feb. 17, 2017

(temp position through Randstad)

Sr Contracts Admin Analyst

Responsible for contract administration activities and contract provisions within Supply Management Services (SMS). Primarily responsible for contract support, processing NDA agreements and contract terminations and Client Visa Letters using DocuSign and Smart Source applications. Provide quality customer service both written and oral to resolve issues effectively and efficiently. Verifies the completeness and fulfillment of contract requests. Acts as liaison between internal customers and suppliers to resolve issues pertaining to process and system changes. Assists in the negation of contractual provisions between Nationwide and vendor. Conducts verification of accuracy of all aspects of contract support consistent with established policies and customer requirements. Assists management of audit requests, monitoring and researching. Manages requests for Supplier registration and inquiries.

Mettler-Toledo International Inc. Sept 6, 2016 – Dec., 12, 2016

(temp position through R-Temps)

Disputes Analyst

Communicate with vendors, sales team, and contracts team via email/phone to resolve disputes in SAP, SharePoint, and CFE. Data entry and audit of information on P.O’s and invoices. AP invoice processing/following up on pricing discrepancies. Handle research and problem solving.

Hexion Jan. 4, 2016 – Aug. 30, 2016

(temp position through Creative Financial Staffing)

P2P Contract Administrator

Update confirmation from vendors in SAP. Communicate with vendors via email/phone. Data entry and audit of information. Run reports for missing information. AP invoice processing/following up on pricing discrepancies. Handle research and problem solving. Assist with other duties as assigned.

Franklin County Dept. Of Sanitary Engineering Sept. 15, 2015-Dec. 4, 2015

(temp position through Proteam)

Billing Specialist

Process customer payments for accounts and permits for new meter leases and purchases. Provide quality customer service by maintaining communication with customers and auditing their accounts and accounts information. Determine if customers qualify for payment arrangements and process accordingly. Data entry including entering meter reads into proprietary system called Authority. Balance cash drawer daily. Open new accounts and send out final invoices for former accounts. Answer customer questions and research account to ensure proper billing. Provide customer contact info for contact on past due accounts. Audit authority to ensure most accurate information available by using tools such as the Franklin County Auditor’s Website. Other tasks as assigned.

Cardinal Health Aug. 15, 2014-July 29, 2015

(temp position through Proteam)

Accounts Receivable and Disputes Clerk

Enter and transfer disputes between multiple Collections and Dispute Resolution tools. Assist the Dispute Management team with tasks to aid in closing dispute cases. Sending correspondence to customers with past due invoices. Data Management. Other tasks as assigned.

Ohio Department of Education Feb. 18, 2014-June 16, 2014

(temp position through Diversity)

Account Clerk 3

Analyzed scholarship applications for 2 different programs (EdChoice and Cleveland Program). Determines accuracy & validity of applications. Sent letters out to parents for inaccurate or incomplete applications. Entered appropriate information into online Dept of Ed intranet system and prepared them for processing. Filed applications according to proper filing policy for scholarship applications. Sealed and kept unprocessed applications in confidential storage to ensure privacy. Other tasks as assigned.

Ohio Department of Job and Family Services Dec. 2013-Feb. 2014

(temp position through Aryes)

Account Clerk 2

Analyzes & processes expense reports, invoices, & vouchers. Determines accuracy & validity & prepares vouchers, invoices & remittances for receipt & disbursement of funds. Prepares agency, institution or district biweekly payroll for submission. Payroll Processing. Prepares purchase orders & encumbrances. Handles inventory control & asset depreciation. Posts, updates & balances ledgers & journals for internal accounts. Verifies actual inventory against auditing report & identifies any discrepancies. Completes forms which report inventory levels. Verifies materials/parts against activity report & performs physical inventory. Gathers & compiles material for financial reports; prepares biweekly, monthly, quarterly. Performs variety of related clerical tasks.

Ohio Department of Rehabilitations & Corrections March 2013-Nov. 2013

(temp position through Diversity)

Assets Coordinator

Responsible for tracking, tagging, and maintaining all assets (including land and buildings) for all institutions across the State of Ohio. Coordinating with Asset Manager’s at the institutions to make sure information in OAKS FINIANCIAL was up to date and accurate. Develop and implement policies and procedures for the assets handling process according to State Regulations. Responsible for making sure annual and bi annual reports were done and reviewed before state deadlines.

Diversity Search Group Sept. 2010-Present

Various Administrative and Customer Service Positions

Perform day-to-day administrative and front desk receptionist tasks such as maintaining information files and processing paperwork; answer telephone calls, direct calls and messages to proper staff; organize and maintain daily schedule; assist with financial planning meetings and budgeting processes. Data entry and information audits.

Ohio Department of Administrative Services

(temp position through Diversity) May 2012 – March 2013

Procurement Specialist

Uses greater judgment and initiative to determine the approach or action to take. Interprets and adapts guidelines, including unwritten policies, precedents, and practices, which are not always completely applicable to changing situations. Based on knowledge of the supervisor's views, compose correspondence on own initiative about administrative matters and general office policies for supervisor's approval; Anticipate and prepare materials needed by the supervisor for conferences, correspondence, appointments, meetings, telephone calls, etc., and informs supervisor on matters to be considered; Prepare special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other offices, etc., under general directions;

Ohio Department of Development (temp position through Proteam) May 2011-March 2012

Front Desk Receptionist

Perform tasks such as; take multi-line inbound telephone calls, direct calls and messages to proper staff; organize and maintain daily schedules of various staff members; perform data entry and information audits; work with various software such as pivotal, send certified mailings to business customers, retrieve and distribute incoming mail, generate various business letters, track overnight shipments and faxes; create and maintain an easy to follow manual for other front desk personnel, and complete various other tasks as assigned.

Ohio DAS OIT/SDD Business Office (temp position through Proteam) Feb 2011-May 2011

Customer Service Representative

Took inbound calls from State Employees to reset passwords in people soft (i.e. Human Capital Management, Financials, Enterprise Learning Management, Customer Relations Management, Enterprise Performance Management, Cognos, and Capital Improvement). Initiated password resets for a new system put in place called Enterprise Strategic Sourcing which assisted bidders and vendors doing business with the State of Ohio from inside and outside the state. Also provided quality customer service for state workers and implemented problem solving techniques to help resolve issues.

Rankin and Moore Center For Change, Columbus, OH

Executive Administrative Assistant 2010 - 2011

Act as the “right arm for the Executive Director/CEO by helping to develop a strategic plan to advance the company. Oversee management team both executive and non through daily correspondence. Keep track of all calendars, travel arrangements, and appointments. Proofread and finalize letters and memos and all other documents generated. Review and manage requests for speaking engagements and other public appearances. Undertake special administrative, program, or research projects for the Executive Director/CEO. Use exceptional organizational and multi-tasking skills to accomplish goals. Act as a liaison for the Executive Director/CEO when needed.

Resurrection Ministries for All People, Columbus, OH

Administrative Assistant 2006 – Jan. 2013

Perform day-to-day administrative tasks such as maintaining information files and processing paperwork; serve as pastoral liaison to guest pastors and other members; assist with coordinating travel arrangements and scheduling flights; answer telephone calls, direct calls and messages to proper staff; organize and maintain daily schedule; assist with financial committee planning meetings and budgeting process.

Luftman, Heck, and Associates, Columbus, OH

Paralegal 2008 - 2009

Provided quality customers service through routine client follow-up; placed outbound calls to potential clients;

assessed client’s financial status; offered recommendations to clients based on financial assessment; organized and maintained client data; assisted in providing training and development of new paralegals; collaborated as a team to achieve team goals; applied problem solving techniques to resolve client issues; and held face-to-face client meetings.

First Merit Bank, Pickerington, OH

Personal Banker 2006 - 2007

Followed security access to opened and closed branch office; processed (handled sale, opened/closed) deposit accounts and loans to meet sales goals; customer relations through handling of customer calls; interviewed potential and existing customers to assess financial needs; adhered to currency security/safe policies; balanced and conducted teller transactions for branch. Aided in branch marketing and promotion activities both business to business and client oriented. Worked with compliance/security to ensure all employees followed S.O.P’s

Radio Shack, Columbus, OH

Assistant Manager 2004 – 2006

Assisted in training and development of employees, execution of operational procedures, store maintenance, daily banking procedures, scheduling of employees, and customer service issues. Developed and maintained store, personal, and staff weekly, monthly, and yearly sales. Also, assisted in the hiring and selection process. Worked with compliance to ensure all employees followed S.O.P’s

EDUCATION & PROFESSIONAL DEVELOPMENT

Associates Degree: Business Management and Entrepreneurship

Hocking Technical College, Nelsonville, OH

TECHNICAL SKILLS & TRAINING

Software Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and PeopleSoft

Certified Sales Consultant: Hocking Technical College, Nelsonville, OH

Certified Airport Security: Pittsburg International Airport, Pittsburg, PA

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