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Customer Service Technician

Location:
North Carolina, United States
Posted:
June 14, 2018

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Resume:

Michael Pascalis,

Contact: 704-***-****

Email: ac5vo9@r.postjobfree.com

I am committed to core values, integrity, respect for people and achieving the overall goal of my employer. I’m seeking a position requiring a problem solver is commitment to professionalism, customer satisfaction and delivering a world class service to each client. I am a people-oriented employee with a passion for developing and maintaining key relationships. I’m capable of analysis and interpretation, and critical thinking. I work towards to establish personal growth & responsibility. I’ve the ability to think using analysis, synthesis, evaluation, problem solving, judgment, and creative process. I have always enjoyed working in this industry, therefore I am always eager to learn new methods and technologies in the networking field.

CERTIFICATIONS/MEMBERSHIPS:

Certified Customer Service Specialist Course

Certified Premise Cabling Technician (CPCT)

Certified Fiber Optics Technician (CFOT)

Certified Customer Service Specialist (CSS)

Electronics Technician Association Member (ETA)

Fiber Optic Association Member (FOA)

EXPERIENCE AND WORK SKILL OVERVIEW

Infrastructure network plan and design (Visio)

Experience with subnets, IPV4, IPV6

Experience with TCP/IP, UDP protocols

Routing Protocols (RIP, RIP2, OSPF, BGP, EIGRP)

Knowledge and experience WAN, LAN and Different topologies

Active directory, DHCP and DNS, VPN and VMWARE

Working knowledge of OSI model and troubleshooting using the OSI model

experience with networking tools (Wireshark and solar winds)

Troubleshooting CISCO line products (Switches, routers)

Building and patching switches and routers

Route and configure sound masking

Telephone and Structured Cabling Work

Capable of identifying, pulling, terminating and labeling Cat 3,5,5e,6 and Coax cable in a commercial or residential environment

Terminating jacks, patch panels, 66 and 110 blocks

Familiar with all phases of cables and EIA/TIA standards for structured cabling

Familiar with testing and terminating fiber

Familiar with SC/ST and LC connectors with crimp, cleave, and splicing techniques

Knowledge in building racks and basic set-up of Telecom closets

Effective communications and customer service skills

Triple play; wireless internet, phone and video

Work Experience

Network Technician (Level 4)

Direct Line (Facebook Data Center) – Spartanburg, NC

January 2017-current

Responsibilities:

Working on different projects, Design the best path for single mode and multimode fiber, troubleshoot switches, servers and optics. Design a path, Run, test and patch fiber to switches and/or to patch panels using elevations and port maps. Design, Install, Administer and troubleshoot switches and routers.

Structured Network/ Cable Technician

Xzact technology - Charlotte, NC

September 2016 to January 2017

Responsibilities:

Each work day involves; designing, pulling and terminating cable and fiber at patch cord, patching it on the switch and testing cat 5, cat 6, rg 11 and rg 45. Also, routing sound masking and access points. Building racks in IDF. Installed network equipment’s (Switches and routers) troubleshooting.

Structure Network/Cable Technician

KCI - Charlotte, NC

October 2015 to September 2016

Responsibilities:

Each work day involves; designing, pulling and terminating cable and fiber at patch cord, patching it on the switch and testing cat 5, cat 6, rg 11 and rg 45. Also, routing sound masking and access points. Building racks in IDF. Installed network equipment’s (Switches and routers) troubleshooting

Network Cable Technician

Metrotech - Monroe, NC

April 2015 to October 2015

Responsibilities:

Install and troubleshoot Cable, phone and wireless internet connections in a LAN setting.

Education

Network Technology Diploma (Microsoft server 2008,2012 & 2016 and CCNA)

Capella University

January 2017 - March 2018

Certified Cable and Optic fiber technician

Apsi - Charlotte, NC

2013 to 2014

Advanced Diploma in Electronics

Tegebared Technical University

2006 to 2009



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