Customer Service Data Entry
Resume:
SUSAN CASSIDY
E: *************@*****.***
CAREER SUMMARY
With 17 years in the Insurance and Administration Sectors experienced in administration, data entry and secretarial work having been employed by CGU and NZI Insurance. Seeking a corporate role within a professional environment whilst working with a great team associates.
Processing insurance claims and documents
Administration; mail, typing, banking, filing.
17 years experience on Lotus Notes, PMS and CIS
Typing speed of 65 wpm
Claims processing.
Payments and banking
Providing Quality Customer Service
Professional Development
CGU training included:
Protecting customer information
Workplace Health and Safety
Code of practice
Proactive Risk Management Program for Staff Members
Insurance Contracts Ac
PROFESSIONAL EMPLOYMENT
My role with Cgu as Administration Assistant 2013 - 2018
was made redundant in June 2013 due to restructure
of the Claims Department.
I attended a course for 4 Months at Gymea Tafe during
2013 learning the different computer systems: Excel, Powerpoint
And Word Processing. I have also worked as a volunteer in
St Vincent De Paul & Salvation Army and my parish church.
I have travelled overseas during this time.
Administration 2003 – 2013
CGU/IAG Insurance, Parramatta
CGU is one of Australia’s largest intermediary - based General Insurers.
Processing of payments to the insured & repairer
Locating and retrieving of files for claims
Opening and distribution of mail
Uploading documents to claim consultant’s files.
Distribution of settlements and 1st Instructions.
Awarded for assisting in major storm events.
Claims Support 1998 – 2003
CGU Insurance, Sydney
Lodging claims
Processing payments to the insured & repairer
Locating and retrieving files for claims
Customer Service - phone calls
Reception relief
Claims Support 1995 - 1998
NZI Insurance, Sydney
Administration and data entry
Banking
Lodging claims
Processing of payments to the insured and repairers
Assisting with filing and mail when required.
General Office Duties 1991 – 1995
Temp Line, Sydney
Administration and Data entry
Opening and distribution of mail
Typing of letters, correspondence & tables
Dictaphone typing of ultra-sound x-rays – live
Temping also with NZI during this time for 1 year
REFERENCES
Ayed Haddad
CGU Insurance, Technical Manager NSW
Tel: 98485815; Mobile 040*-***-***
Email: ****.******@***.***.**
Ben Szczerbinski
CGU Insurance, Team Manager
Tel: 86615082 Mobile 041*-***-***
Email: ***.************@***.***.**
Thank You for your time and consideration.
Contact this candidate