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Customer Service Data Entry

Sydney, New South Wales, Australia
June 14, 2018

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P: **** ****



With 17 years in the Insurance and Administration Sectors experienced in administration, data entry and secretarial work having been employed by CGU and NZI Insurance. Seeking a corporate role within a professional environment whilst working with a great team associates.

Processing insurance claims and documents

Administration; mail, typing, banking, filing.

17 years experience on Lotus Notes, PMS and CIS

Typing speed of 65 wpm

Claims processing.

Payments and banking

Providing Quality Customer Service

Professional Development

CGU training included:

Protecting customer information

Workplace Health and Safety

Code of practice

Proactive Risk Management Program for Staff Members

Insurance Contracts Ac


My role with Cgu as Administration Assistant 2013 - 2018

was made redundant in June 2013 due to restructure

of the Claims Department.

I attended a course for 4 Months at Gymea Tafe during

2013 learning the different computer systems: Excel, Powerpoint

And Word Processing. I have also worked as a volunteer in

St Vincent De Paul & Salvation Army and my parish church.

I have travelled overseas during this time.

Administration 2003 – 2013

CGU/IAG Insurance, Parramatta

CGU is one of Australia’s largest intermediary - based General Insurers.

Processing of payments to the insured & repairer

Locating and retrieving of files for claims

Opening and distribution of mail

Uploading documents to claim consultant’s files.

Distribution of settlements and 1st Instructions.

Awarded for assisting in major storm events.

Claims Support 1998 – 2003

CGU Insurance, Sydney

Lodging claims

Processing payments to the insured & repairer

Locating and retrieving files for claims

Customer Service - phone calls

Reception relief

Claims Support 1995 - 1998

NZI Insurance, Sydney

Administration and data entry


Lodging claims

Processing of payments to the insured and repairers

Assisting with filing and mail when required.

General Office Duties 1991 – 1995

Temp Line, Sydney

Administration and Data entry

Opening and distribution of mail

Typing of letters, correspondence & tables

Dictaphone typing of ultra-sound x-rays – live

Temping also with NZI during this time for 1 year


Ayed Haddad

CGU Insurance, Technical Manager NSW

Tel: 98485815; Mobile 040*-***-***


Ben Szczerbinski

CGU Insurance, Team Manager

Tel: 86615082 Mobile 041*-***-***


Thank You for your time and consideration.

Contact this candidate