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Manager Sales

Al Ain, Abu Dhabi Emirate, United Arab Emirates
8000 AED
June 14, 2018

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Abu Dhabi Almouror Road, Mamoura El Nahyan Camp,

United Arab Emirates

Contact No:.+971**-*******.



Mahmoud O.E. Al Shaqra

Born on 20th October 1982

UAE & Egyptian Driving License

Nationality: Palestinian

Arabic : Mother Tongue

English: Good

Professional Experience:

Taqeef ( Al Ain ) November 2016 till Now

Position: Service Coordinator (VRF System)


Deal with customer’s enquiries in efficient manner.

Obtain customer information such serial number, warranty, location to be provided to assigned technical team.

Create a job card and assign technical team for job based on location.

Obtain confirmation from Technical Team on the completed to ensure that opened job cards are closed on time.

Provided day to day assistance to all the queries to the Technical team.

Ensure payments for completed works are submitted the Workshop Manager or Finance Department.

Maintain and update the records of the service works progress and completion.

Responsible for Data Entry to the ERP Software to generate invoices, delivery notes, time sheets, and other


Proactively find ways to sell service contracts to existing customers.

Assist all customers via phone, in-person, or electronically.

Assists in managing general office operations.

Coordinate the materials and spare parts supply on sites.

Complete annual & monthly analysis reports.

Any others tasks assigned by the Service Operations Manager.

Al Noor Hospital { Mediclinic Now} ( Abu Dhabi ) April 2013 to 2015

Position: Administrative patient representative


Responsible for providing comprehensive Support to the Reporting Manager.

Providing a quarterly promotion activity plan for patient rate enhancement

Arrangement with the medical insurance companies for approvals.

Problems management with the nurses and patients.

connecting with the new branches for development

Patient appointment schedule and handling complains

available for attending medical emergencies at any time.

schedule the doctors and nurses time table.

Communicate with Staff as well as outside visitors.

Mahmoud Al Shaqra P.1

Cubic Art Pixels Co. (Nadafa Program Abu Dhabi) 2011 to 2013

Position: Procurement Officer & Manager Customer service


customer satisfaction and target achievement.

Presenting monthly reports concerning competitors, especially companies depending on credit- sales & exhibitions, in addition to analyzing points of strength & weakness of each competitor.

Ensure the achievement of targeted sales figures for various products, analyzing variations and taking any necessary corrective actions.

Solving problems that might face whether internal or external with the customers or colleagues

Respond and conform to clients requirements neatly and on time.

Mobile Shop (Vodafone Egypt) 2008 to 2010

Position: Area Store Manager


Monitor Satisfaction by Build strong relationship with existing clients.

Identify new opportunities and propose solutions to improve customer profitability/efficiency.

Provide appropriate and fast responses to customer’s inquiries.

Ensure that products delivered and overall services and solutions are developed and implemented within the agreed time frame.

Enhance Productivity and Quality through a Recess of continuous improvement.

Raya Distrebication (Etisalat Egypt) 2004 to 2008

Position: Sales to Store Manager


Management role:

Monitor Satisfaction by Build Strong Relationship with Existing clients.

Identify new opportunities and propose solutions to improve customer profitability/efficiency.

Back office role:

Maintain accurate customers’ data base.

Manage daily, weekly and monthly reports and any extra needed reports.

Assist Sales and Branch Managers in Monthly Reports.

Acting Deputy Branch Manager.

Assist in sales promotions, special events and campaigns and organizing show room.

Mahmoud Al Shaqra P.2

Trade Fairs (Cairo ICT) 2001 to 2004

Position: Public Relation Specialist


set up meetings with clients to sell long term financial products.

Tracking and following up on new opportunities and ensuring efficient and effective sales processes.

Liaise with, and act as the link between clients and the organization by maintaining regular contact ensuring that communication flows effectively.

Identify and qualify business opportunities by establishing and developing relationships with customer.

Skills and Certifications

Professional : MS Office, Internet Explorer, Sap system, Communication Course, Negotiation skills course, Business Writing, English Course at British Council, Customer focused, Time management, Business oriented.

Personal: Interpersonal, Team Leader, Self-motivated, Persistent, Active listening, Pay attention to details, Multitasks and works under pressure.


University: Modern Academy University (EGYPT).

Sector : Accounting.

Degree : Bachelors of commerce.

Bachelor's degree: 2003.

Mahmoud Al Shaqra P.3

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