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young, resourceful, motivated

Seef, Manama, Bahrain
June 13, 2018

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Sonya Noaker

Address: Road ****, Bldng ****, Block 228, Busaiteen

Kingdom of Bahrain

Mobile: +973-**-***-***



Highly skilled, focused, and resourceful professional with 5 years hospitality industry experience across Abu- Dhabi and USA as Real Estate agent, Guest Service excicutive, Personal Assistant and Spa Front Desk. Possess reputation as a self-directed professional with proven background of high performance and exceeding expectations with high productivity and quality standards. Eager to pursue more fruitful years of my career in a suitable position in the hospitality industry where my strong work ethics, related experience will be utilized to the development of the organization with opportunities for further professional growth.

AREA OF EXPERTISE Result oriented and commercially driven leader with thorough understanding of spa operations with ability to identify and implement strategies to reduce costs, increase revenue, strengthen customer relationships, improve hotel practices and drive profitable growth.

Efficient Administrative Assistant/Secretary experienced in working with senior management. Skilled in tracking data, preparing reports and generating business communications. Computer literate with ability to utilize varied business software Dynamic with first-hand knowledge and experience relentlessly creating top class service and exquisite experience guests and VIPs to ensure the highest standards of service. Possessing and unwavering commitment to customer satisfaction, with the ability to build productive relationships and win customer loyalty. Committed to maintaining good employer-employee relations to maximize productivity in the workplace. Keen ability to partner with various departments to understand business objectives and identify corresponding needs. Effective leader who is able to manage everyday operational procedures and identify the resources needed to be successful. Possess the ability to work independently in an environment of change, challenge, multiple deadlines and priorities. Exceptional speaker (Arabic & English) with a consultative style, strong negotiation skills, exceptional problem solving abilities, and a keen client needs assessment aptitude. Uncommon ability to remain flexible in an environment replete to change, frequent challenges and tight deadlines.

Excellent interpersonal skills and ability to establish and maintain effective working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.

Comfortable responding to coming inquires or complaints & effectively presenting information to large groups of employees

KEY COMPETENCIES Spa Operations Spa Treatments Knowledge Self-Directed Front Desk

Meeting Planning High-End Clients

Schedule Management Customer Care

Excellent Telephone Etiquette Exceptional Time Management Excellent Organizational Skills Cash Handling & Management Substantial understanding of various lead generation tactics including social media & Email Marketing.



Guest Service


Spa Front Desk

Personal Assistant

Burjeel Hospital, Abu Dhabi, UAE 2016

Experience in SAP computer system communicate to patient’s with compassion collect copays, deductibles, past due monies due at the time of services or procedure. Scan and attach documents to the patient’s medical record. Confirm appointments and inform service professional of daily service or adjustments. Experience in processing medical records to send to insurance companies and referral offices.

Checked patients in and out and make follow up appointments, referrals, and schedule any labs or radiology tests needed for treatment. Proficiency in medical terminology and all office equipment. Excellent phone etiquette.

Omni Hotel, Fort Worth Texas 2015 – 2016

Undertake cash control responsibilities including keeping cash drawer and ensuring that all funds are accounted for and deposits made as per policy. Take ownership of guests’ complaints and provide quick solutions with scope of authority.

Assume all front desk responsibilities including greeting guests and performing transactions, answering the telephone, reservations processing, credit card and cash transactions balancing, and taking accurate messages for guests and management. Confirm appointments and inform service professional of daily schedules or adjustments.

Fairly and consciously maximize books for each service professional Provide cross service recommendations and make product recommendations Mr. Farid Tawill- Owner of Tawill Engineering Inc. 2013 - 2014 Help manage and prioritize Mr. Tawill’s busy schedule Manage and maintain Mr. Tawill emails, filter emails, highlight current Correspondence and print attachments.

Research, arrange and coordinate travel, transportation and accommodation Filter phone calls, general information and invitations to Mr.Tawill. Rakun Al Baroon, Abu Dhabi, UAE 2017

Provides property management for a 40-unit residential rental property. Oversee tenant selection, and lease management.

Direct maintenance, major repairs, and daily operations. Manage utilities, collected rent, and conducted tours of the property for prospective tenants.

Promote sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms.

Interview clients to determine what kinds of properties they are seeking and generate lists meeting those requirements from available properties. Real Estate &



Strong research and market / quantitative analysis capability, skilled in negotiating and closing deals

EDUCATIONAL HISTORY Bachelor of Arts, International Relations/Business Jan 2014 - 2016 Texas A&M University, College Station Texas

IT SKILLS MSOffice Packages Internet, Email, Computer & Web-Based Applications Photoshop PERSONAL PROFILE Date of Birth : November 13, 1995 Sex : Female

Nationality : American

Languages : English, Arabic (read, write, speak fluently) References : Can be provided upon request

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