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Management Customer Service

Boston, Massachusetts, United States
June 13, 2018

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Charu Shrivastava

*** ******* ** ******* *****


Career Objective

To obtain expertise in driving efficiency and productivity through evaluation of financial management systems and implementation of process improvements

Academic Background

Achieved Post Graduate Diploma in Financial Management from New Delhi YMCA Institute of Management Studies, New Delhi, India in the year 2007.

Achieved Certificate in Foreign Exchange Management from New Delhi YMCA Institute of Management Studies, New Delhi, India in the year 2007.

Achieved Bachelor of Commerce from, Lucknow University, Lucknow, India in the year 2005.

Computer Programming Skills

Knowing Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Outlook Express.

Knowing Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP and Windows Vista.


Self-motivating, outstanding verbal communication skills, able to handle matters efficiently and competently with the upper level management and lower level management, colleagues and the public, aim oriented, capable of the constant effort necessary to take an assignment from beginning to conclusion.

Professional Background


Jan 2015 to Apr2015

Client Name Babiesrus

Position Team member

Responsibilites Customer service

2007-2008 New Delhi Tyre House

Period July 2007 to June 2008

Client Name Exxon Mobil

Position Business Development Manager

Responsibilities The work involved:

Accounting Management

Financial Analysis



Cost Reductions

Regulatory Compliance

Efficiency Improvements

Proposal Building

2005-2006 Standard Chartered Bank.

Period November 2005- January 2006

Client Name Standard Chartered Bank

Position Management Trainee

Responsibilities The work involved:

Account Management - Management of Journal Entries, Cash book, Ledgers, Trial balance, Bank reconciliation statement, Profit & Loss accounts, Balance sheet.

Corporate Payroll management- Management of Provident Fund, Employers- Employees Contribution, Due Date of Returns, Challans, Salary Statement & Payroll, PF A/c Registration.

Tax Reporting - Income Tax, individual tax, Business Firms tax, Professional tax and trading related deductions, withholding, exemptions, NR-taxation policies.

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