Management Customer Service
Resume:
Charu Shrivastava
Career Objective
To obtain expertise in driving efficiency and productivity through evaluation of financial management systems and implementation of process improvements
Academic Background
Achieved Post Graduate Diploma in Financial Management from New Delhi YMCA Institute of Management Studies, New Delhi, India in the year 2007.
Achieved Certificate in Foreign Exchange Management from New Delhi YMCA Institute of Management Studies, New Delhi, India in the year 2007.
Achieved Bachelor of Commerce from, Lucknow University, Lucknow, India in the year 2005.
Computer Programming Skills
Knowing Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Outlook Express.
Knowing Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP and Windows Vista.
Strengths
Self-motivating, outstanding verbal communication skills, able to handle matters efficiently and competently with the upper level management and lower level management, colleagues and the public, aim oriented, capable of the constant effort necessary to take an assignment from beginning to conclusion.
Professional Background
2015
Jan 2015 to Apr2015
Client Name Babiesrus
Position Team member
Responsibilites Customer service
2007-2008 New Delhi Tyre House
Period July 2007 to June 2008
Client Name Exxon Mobil
Position Business Development Manager
Responsibilities The work involved:
Accounting Management
Financial Analysis
Forecasting
Budgeting
Cost Reductions
Regulatory Compliance
Efficiency Improvements
Proposal Building
2005-2006 Standard Chartered Bank.
Period November 2005- January 2006
Client Name Standard Chartered Bank
Position Management Trainee
Responsibilities The work involved:
Account Management - Management of Journal Entries, Cash book, Ledgers, Trial balance, Bank reconciliation statement, Profit & Loss accounts, Balance sheet.
Corporate Payroll management- Management of Provident Fund, Employers- Employees Contribution, Due Date of Returns, Challans, Salary Statement & Payroll, PF A/c Registration.
Tax Reporting - Income Tax, individual tax, Business Firms tax, Professional tax and trading related deductions, withholding, exemptions, NR-taxation policies.
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