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Newport News, Virginia, United States
June 13, 2018

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Wanda A. Mizelle

***** ******** ******

Newport News, VA 23602



Strong business background with experience in the areas of escrow, insurance, retail banking, commercial office leasing, real estate, mortgage banking, marketing, accounting, and sales, as well as, management experience in escrow and the medical field. Excellent communication and interpersonal skills. Capable of dealing effectively with diverse clientele. Organized, detail-oriented and self-motivated.


Webster University – Las Vegas, Nevada, 2000

Master’s in Business Administration; Electives in Human Resource Development Westminster College of Salt Lake City, Utah, 1997

Bachelor of Science in Finance


State of Virginia Title License

State of Virginia Resident Producer License, Property, Casualty, Life and Health EMPLOYMENT HISTORY

Bank of America – Williamsburg, VA 2016 - 2018

Relationship Manager

Offer and sell financial products and services (i.e. Credit Cards, CDs and Loans) to both consumer and small business customers. Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs.

Progressive- Henderson, NV and Virginia Beach, VA 2014-2015 Claims Adjuster

Investigate and process automobile insurance claims filed by policyholders and claimant parties. Plans and schedules work needed to process claim, interviews policyholder, claimant and witnesses. Handle property claims involving damage to buildings and structures, or liability claims involving personal injuries or third-person property damage from liability situations, such as motor vehicle accidents or alleged negligent behavior. Inspect property damage to determine extent of damages. Verify that coverage applies through an insurance policy. Evaluate damages to ascertain compensation amount. Examine photographs and statements. Listen to or watch audio or video surveillance. Record data and statements in report form. Evaluate all information to determine how claim should be handled. Negotiate with claimant to settle claim. Work with attorneys to defend insurer's position in claim is contested. Issue payout amounts. CityCenter Las Vegas, MGM Resorts International – Las Vegas, NV 2011-2013 Marketing Coordinator- Temporary Position

Provided marketing support to Project CityCenter’s Residential Marketing team. Assisted with the coordination and execution of marketing projects including but not limited to: market research, development of marketing materials and collateral, special event planning, web maintenance, direct mail efforts, internal communications, public relations, recognition programs, media production, hotel touch points, B2B, and residential owner privilege programs. Interfaced with members of the corporate marketing team along with other departments and third party vendors to achieve success in the various marketing initiatives. Assisted Contract Administrator on a daily basis by requesting credit and background checks from MGM Corporate Security Division. Managed the lease approval and lease preparation for all Veer Towers and The Residences at Mandarin Oriental, Las Vegas tenants.

American Family Life Assurance Company of Columbus (AFLAC) – Las Vegas, NV 2008 – 2011 Sales Representative

Sales of life and health insurance products to companies, individuals and families by generating leads, prospecting accounts, and providing follow-up for new and existing customers. Received the Fast Start Award, Fireball Award and Super Fireball Award based on sales production.

CityCenter Las Vegas, MGM Resorts International – Las Vegas, NV 2009-2010 Closing Representative- Temporary Position

Assisted affluent residential buyers with inquiries regarding the closing process. Lead and coordinated buyers through all aspects of closing. Assisted with the coordination of all scheduling with buyers, Pre-closing Inspection Representatives and Escrow Agents. Acted as a communication hub for all interested parties in the closing transaction. Responsible for documenting and tracking client information and follow-up actions in client file and CRM software. Resolved any pre-closing and post-closing customer concerns.

Nevada Title Company – Las Vegas, NV 2003 – 2008

Commercial Escrow Officer (2004 – 2008)

Responsible for establishing new commercial escrow accounts. Maintained escrow records and files and acted as escrow agent. Managed a portfolio of assigned escrow customers, builders, attorneys, and real estate brokers. Provided high level of customer service and developed ongoing escrow referrals from existing escrow customers, real estate brokers, realtors, builders, attorneys and buyer and sellers. Maintained records in escrow accounting system and in customer database. Opened escrow transactions; developed and obtained the appropriate escrow documentation in accordance with policy and procedures and applicable statutory and Federal regulations. Reviewed escrow reports against escrow records to ensure accuracy of posted escrow transactions.

Assistant Commercial Escrow Officer (2003 – 2004)

Ordering of payoffs, clearing preliminary title reports, preparing closing statements, and processing of escrow documents from opening to closing. Provided customer service, notary public, set up recordings, form preparation and file maintenance. Assistant for the top-producing Escrow Officer in the Commercial division. Bank of America – Las Vegas, NV 2002 – 2003

Account Executive

Originated and processed residential loans. Handled complex financial situations and provided mortgage-based financial management and advisory services.

Wells Fargo Home Mortgage, Inc. – Las Vegas, NV 2000 – 2002 Private Mortgage Banker III

Provided personal mortgage services that meet the needs of the affluent client segment. Originated, underwrote and processed jumbo mortgage loans.

American Nevada Corporation, a Greenspun Corp. – Henderson, NV 1998 – 2000 Commercial Leasing Agent

Nevada Title Company – Las Vegas, NV 1997 – 1998

Assistant Commercial Escrow Officer

Shield Orthotic Prosthetic Services – Salt Lake City, UT 1995 – 1997 Assistant Office Manager

First Security Bank – Salt Lake City, UT 1993 – 1995 Loan Processor II

Life Savings Bank, FSB, Operations Center – Norfolk, VA 1991 – 1993 Loan Administration Assistant

Day, Summs, Epps & Brown Attorneys at Law – Virginia Beach, VA 1986 - 1991 Real Estate Assistant

Personal and professional references available upon request

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