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Customer Service Registered Nurse

North Richland Hills, Texas, United States
June 13, 2018

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Carolyn Ibe


North Richland Hills, TX 76182


"Seeking a Pharmacist position to utilize my supervisory experience, strong organizational skills, and superior customer service knowledge and the ability to drive sales as a preceptor, an Immunizer & drug expert."

Authorized to work in the US for any employer

Work Experience


Concentric HEALTHCARE SOLUTIONS (HUMANA) - Irving, TX November 2016 to Present

Clinical Medication Therapy Management via telephone outreach to medicare part-d members. PHARMACIST

New Albertsons/Minyard Sunfresh - Carrollton, TX

June 2014 to July 2016

Maintains established procedures concerning quality assurance, security of controlled substances, and disposal of drugs designated as hazardous waste. Comply with all State and Federal Laws and Regulations. Performs all job

functions with Company Mission, Vision, and Goal Statements in mind. Maintain budget of pharmacy. Directs

pharmacy technicians engaged in mixing, packaging, and labeling pharmaceuticals. Answers questions and provides

information to pharmacy customers on drug interactions, side effects, dosage and proper storage of pharmaceuticals.

Administered vaccines with proper dose preparation and injection technique after immunization screening of patients.

Handle heavy physician and office personnel interactions. Conducted many clinics at nursing homes. Set up delivery

services for distant and ill patients. Maintain pharmacy files and inventory. STORE CLOSED PERMANENTLY


Express Scripts - Fort Worth, TX

December 2011 to May 2014

Worked as a 2nd job on RENEWAL contract.

As a pharmacist within managed care organization, objective is to make sure that the plan design provides individual

patients with appropriate drugs and drug therapies, conveniently and cost effectively. Communication with Patients,

Prescribers and

Pharmacists. Review patient profiles to ensure that no drug duplication and allergies. Provide patients with information on their individual prescription history through personalized reports. FACILITY PERMANENTLY CLOSED


Albertsons-Savon Pharmacy, LLC - Fort Worth, TX

January 2002 to May 2014

Drives sales and profit in the Pharmacy and OTC areas. Ensures compliance with Company and legal policies,

procedures, and regulations. Enforces, and provides direction and guidance to technicians on proper Customer

service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved

Setup immunization program in store.

Provides comprehensive patient care to patients.

Provides supervision and development opportunities for Technicians. MY LOCATION WAS SOLD TO A COMPETITOR

Pharmacist, Prior Authorization Clinical

CVS Caremark Mail order - Richardson, TX

December 2010 to June 2011

Worked as a 2nd job, on contract.

Responsible for reviewing Prior Authorization and medication exception requests. Provide guidance to the PA

Specialists regarding case evaluation criteria.

Serve as primary clinical resource for prior authorizations. Completing data analysis and various clinical projects. Contract for 6 months

Pharmacist, weekend floater

Tom Thumb Pharmacy - Dallas-Fort Worth, TX

January 2000 to August 2006

Worked as a 2nd job.

Part-time Pharmacist, provide pharmacist (relief) coverage as needed. Provide general healthcare advice and supply prescription and non-prescription medication to the public.

Work per legal and ethical guidelines.

provide Excellent interpersonal skills and Organizational skills. Immunizations provided.

Oversee technicians.

Registered Nurse- Neurology / ICU

The Methodist Hospital - Houston, TX

December 1979 to September 1985

Located in the Texas Medical Center in Houston, Texas Provides care to increasingly complex patients and coordinates the interdisciplinary team. Develops and updates plan of care in partnership with the patient and family using the nursing process, incorporating the patients priorities and abilities. Supports patients and families in preventing/resolving clinical or ethical issues. Communicates in an active, positive and effective manner to all health care team members and reports pertinent

patient care and family data in a comprehensive and unbiased manner, listens and responds to the ideas of others.

Manages usual patient assignment and other unit demands. Follows all safety rules while on the job. Education

Bachelors in Pharmacy

Texas Southern University School of Pharmacy - Houston, TX Associates in Registered Nursing

Charles Stewart Mott College - Flint, MI


Texas State Board of Pharmacy

October 2019

Registered Pharmacist, Texas


Additional Information

A reliable professional, whom has practiced as both a R.N. & Pharmacist with managerial history and clinical history in retail and PBM companies. I have excellent customer service skills, medication expertise, & a team player.

Additional Skills

Immunization Certification via APhA

CPR via American Red Cross

Pharmacist License 28589-

Active till 10/31/2019

Reg Nurse License- not active x 3 Years

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