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Employee Relations Customer Service

Astoria, New York, United States
June 13, 2018

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Maysoon Azab

**-** **** ***, *******, NY *****

313-***-**** * Email:

Highlights of Qualifications:

A dynamic HR professional with over 7 years of experience performing Human Resources duties: Staff Recruitment and Retention Orientation and Onboarding HR Policies and Procedures HRIS Technologies Performance Management Training and Development Administration Employee Counseling Immigration

Relocation and Global Mobility

Utilize an "open door" policy to acknowledge employee problems or concerns in a timely manner.

Successful at motivation staff through clear communication and outstanding organizational skills.

Sound Judgment and problem-solving skills.

Skilled in building positive relationships.

Professional Experience:

Continental AG Sep 2015 - Dec 2017

HR Generalist/Talent Acquisition

Promoted to fulfill a broad range of HR functions, including employee relation, recruitment and retention, orientation and on-boarding, staff development, overseeing disciplinary action, conflict resolution and managing HR records and programs. Assisted in performance and talent management process. Provided customer service to all employees including new hires.

Key Responsibilities:

Talent Acquistion

Managed the full cycle recruitment process; from sourcing, candidate contact, interview cycle and job offer.

Developed relationships with business executives to assess their needs and provide solutions.

Established solid and trusting partnerships through exceptional relationship-building skills; utilize solid communication and interpersonal abilities to secure both employee and management trust.

Partnered with managers and Business Partners to develop job descriptions that attracted top talent.

Tracked recruitment activity related to job openings, referrals, applicants, turn over, professional references, retention and exit interview date.

Coordinated career fairs.

Ensure requisitions and job descriptions are created/updated Onboarding and Orientation

Managed the onboarding process and new hire orientation.

Managed the I-9 process to include collecting I-9 documentation, completing the employer portion. Employee Relations

Served as an HR representative and first point of contact for employee questions regarding the company's HR policies and procedures.

Advised management on termination and disciplinary decisions. Maysoon Azab

25-10 31st Ave, Astoria, NY 11106

313-***-**** * Email:

Responsible for conducting investigations confidentially and fairly, conflict resolution, counseling and assisting with corrective action and terminations and facilitate resolution.

Conducted exit interviews and ensured necessary employment termination paperwork is completed.

Ensured compliance with policies and procedures.

Coordinated company's social events and recognition program.

Administered employee surveys and participated in focus groups to evaluate employee satisfaction.

Maintained and updated organizational charts and ensure the accurate and timely processing of employee changes as part of the employee lifecycle.

Partnered with management to communicate Human Resources policies, procedures, programs, and laws.

Managed and administered employee surveys.

Performance Management

Coached managers and employees on how to use the performance appraisal system and creating measurable goals.

Assist in the annual review process and 30/60-day review process.

Assisted with developing training plans, identifying educational opportunities for employee development.

Provided advice and recommendations to management and staff.

Organized training schedules for new and existing staff and kept training records up to date. Immigration and Relocation

Assisted in and administer the organization's Immigration, Relocation, and Global Mobility programs.

Prepared packets for visa petition to outside legal counsel. Payroll and HRIS Management

Entered, processed and tracked employee changes including but not limited to title, grade, salary and business unit changes.

Ensured payroll team receives the proper paperwork to pay employees.

Salary administration and tracked and update leave balances.

Handed out increment letters and employees collected feedback. Samsung (Sky Distribution)

Senior HR Generalist Jan 2010 – Aug 2015

Assisted with administration of company-wide human resources policies, procedures, and practices in accordance with corporate and state legal requirements. Strived to provide exceptional service while establishing a reputation of being a trusted, impartial and confidential resource for guidance, training and investigations. Key Responsibilities:

Responsible for the administration of various human resource plans and procedures for the organization.

Created and managed all marketing materials for career fairs (i.e. brochures, print advertisements, career fair booths, social media outlets -Twitter, Facebook, and LinkedIn).

Support positive employee relations through proactive and, as necessary, reactive interventions with employees and management. When needed, conduct investigations and fairly including recommended actions.

Managed creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Maysoon Azab

25-10 31st Ave, Astoria, NY 11106

313-***-**** * Email:

Advise manager on disciplinary action to ensure consistent and fair disciplinary process, and on interviewing techniques and best practices, conducting workshops and coaching sessions that contributed to sound hiring decisions.

Provided resolution support for employee relations issues; grievance issues, and exit interviews.

Recruited and interviewed candidates; provided management with hiring recommendations.

Coordinated the hiring and onboarding process, including but not limited to conducting pre-employment background, drug screening and reference checks, negotiating salary offers, and issuing job confirmation letters and other internal communications.

Conducted new hire orientation.

Assisted in the implementation of company performance management system,

Provided guidance to employees and management regarding workplace concerns.

Maintained applicant information in the Application Tracking System "Brass Ring", ensuring jobs are up-to-date and complete.

Manage the employee recognition process and coordinating the annual recognition meeting and holidays outings. MRI Industries Feb 2008 – Jan 2010

Human Resources Specialist

Supported 2 HR managers on site and managed recruiting process resulting in the company doubling in staff from 40 to 80 employees

Key Responsibilities:

Managed the first day orientation program along with the initial training and development program of all new employees.

Recruited and hired top talent; accomplished 100% of the necessary staffing.

Assisted in the development of new strategic planning for talent management, training and development, and other company related development programs that aligned with the company’s strategic goals.

Administered employee opinion surveys and conducted feedback sessions to implement recommendations.

Managed onboarding processes.


Bachelor of Arts Degree, American/English Language and Literature Cairo University

Language Skills:

Fluent in English and Arabic

Basic knowledge of French and Polish

Additional Skills:

Strong proficiency in Word, Excel, outlook, Lotus Notes, PowerPoint.

Sound knowledge of cross functional recruiting (technical and corporate) such as Engineering, Operations, HR, Administrative, Sales, Customer service, Project Management and Purchasing.

Experience interacting with senior level business executives.

Proficiency using ATS systems and sourcing tools such as Brass ring, IBM Kenexa, Bullhorn, ICIMS.

Background in SAP and Applicant Tracking systems, aptitude for systems learning.

University and professional recruiting experience.

Skilled in customer/employee relationship management (internal and external).

Negotiation skills and use of persuasion to achieve win-win results. Maysoon Azab

25-10 31st Ave, Astoria, NY 11106

313-***-**** * Email:

Contact this candidate