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IT Manager - IT Consultant - IT Project Manager - Health-Care IT

Location:
Cairo, Cairo Governorate, Egypt
Posted:
June 13, 2018

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Atef Rostom Mikhail

** ** ***** ******, ** Daher, phone 002 - 012********

Cairo, EGYPT. ac5vcn@r.postjobfree.com

https://www.linkedin.com/in/atef-rostom-mikhail-6a584916/

Career Objective

Enthusiastically exploring opportunity of IT Manager - IT Project Manage to continue successful career as a key team member of an organization that relies on optimal technology performance utilizing my IT experience, I am a Bilingual English/Arabic IT professional having 29+ years IT professional experience.

Profile

For over 29 years I have developed IT strategy, and shared technology visions to lead the IT focus of numerous small and medium sized organizations in a variety of market sectors, with sound understanding of how the vendor/customer relationship can collaborate together are key to successful IT business partnerships

I have managed (ie coached, and mentored) my people and their skills, my outsourced resources, my budgetary resources and my own hands-on skills to implement various information systems projects, infrastructure and software solutions, often while maintaining ongoing support services to tightly monitored key performance indicators. I have achieved agreed objectives within organizations of demanding staff and management – my customers.

Demonstrated performance in:

• Technology Architecture & Integration • Platform/Product Delivery Life Cycles

• Infrastructure Project Planning & Management • Budgeting & Cost Control

• Vendor Management and contract negotiation • Strategic Management

• Consulting Best Practices • Business System Integration

• Disaster Recovery Planning & Execution • Team Building and Leadership

• Strong analytical and trouble-shooting skills • Multinational and overseas experience

Technical Skills

Operating Systems: Windows Server 2012, 2008, 2003, 2000, Windows 7.0, Windows XP, Windows Vista, Windows 2000 Professional, Windows NT Server, Windows NT Workstation, Windows 3.1, Microsoft DOS,

Mac OS all versions up to OSX 10.x.x

IT Infrastructure areas Cloud servers deployment and site to site connection, Data Processing/Operations, Telecommunications and LAN/WAN, particularly in the areas of planning, deploying, monitoring and supporting infrastructure technology

Networking: MCSE training, CCNA training, Active Directory, DNS, DHCP, TCP/IP, SMTP, IMAP, POP3, NetBeui, DSL, Network monitoring and auditing, network printing monitoring and auditing.

Storage: RAID systems, SAN.

Software:

Windows platform: IBM FileNet Enterprise Content Management Systems, Oracle JDE ERP, MS Office, MS Project, WSUS, ISA Security, Symantec Veritas Backup, Enterprise antivirus and security, Centaur Access control system.

Macintosh platform: Graphics SW Freehand, Draw, Paint, Canvas, DTP and typesetting solution, Page Maker, Nashir Maktaby, Nashir Sahafy, other SW, FileMaker, Wintext, Nousous, Nisus.

Major Projects Achievements

Egypt

Chemipharm Pharmaceutical Industries IT Infrastructure, Servers and network operations in Egypt, IBM FileNet Enterprise Content Management System, Upgrade of JD Edward ERP System.

Egyptian Spinning and Weaving (ESW) IT operations for Project main office and Factory in Sadat city.

GoodNews4Me New Site, Network infrastructure (350+ Devices), Access Control and Attendance System.

Macintosh Arabic system SW v.7.5.3 and Arabic system SW v.7.6.1 SW Golden Master release.

Saudi Arabia

Al-Riyadh newspaper Desktop Publishing solution Automation.

Saudi TV channel one News system Automation.

King Fahd National Library in Riyadh Automation.

Career Track Record

Sakarra Group and Food Industries 6/2016 to present

IT Project Manager and Consultant

Managing the implementation of the new ERP System for the food processing and export activities of the Factory

Integration of the other group branches nationally and internationally and their activities into the new ERP System

Managing the upgrade of the Infrastructure (servers, network, firewall, etc.) to improve the performance and fulfill the required HW specs for the system

Chemipharm Pharmaceutical Industries 12/2007 to 5/2016

IT Network Operation Manager

Managed a detailed IT budget of 4.0 mil and cut costs to align with business needs and forecasted growth. replaced high priced commercial applications with low cost open source alternatives.

Evaluated and approved purchases for all IT Department equipment.

Responsible for all aspects of the day-to-day IT operations including help-desk management.

SLA, OLA & KPI management.

Management of 3rd party suppliers and engineering force, ensuring they meet all obligations set out in the contract and achieve SLA's. Requesting "Root Cause Analysis" and "Service Improvement Programs" where failures have occurred.

Motivating and supporting staff to carry out their responsibilities and achieve their objectives, identifying their strengths and development needs for their future career progression.

Responsible for setting the strategy of how best to support the IT infrastructure of the business as it evolves and expands. Ongoing need to assess, develop, deploy and reassess support processes and procedures.

Annual review of SLA/KPI's for the division in conjunction with the business. Where changes have been agreed have implemented these and defined reporting processes to demonstrate success/failure.

Established system documentation; audited software licensing, wrote entire IT Acceptable Use Policy; established procedures including on site spares; Formalized IT policies. hired IT staff. Established and improved KPIs including uptime, backup success and internal client satisfaction. standardized Helpdesk operations. Managed growth to over 200 desktops.

Oversee and support PC, laptop and Window Server patch management and software deployment in order to prevent viruses and hackers from exploiting software security vulnerabilities.

Provided input on budget forecast.

Accura Trade IT Company 11/2005 to until 11/2007

IT Projects Manager and Consultant

Projects include but not limited to the following projects:

Egyptian Spinning and Weaving (ESW) IT operations for Project main office and Factory in Sadat city.

GoodNews4Me New Site, Network infrastructure (350+ Devices), Access Control and Attendance System.

Egyptian Food Bank Network Infrastructure

Managed infrastructure type projects: from network cabling to LAN, Server and PC integration and consolidation activities. This includes but not limited to understand customer requirements, budget, objectives, user expectations and a plan accordingly making sure project are delivered on time, within budget and within company IT standards.

My role at Accura Trade involves performing Solution Design, Solution Lead and Solution Architect/Manager roles, successfully delivering cost effective solutions into Bids (new business) and Projects/Programs (current Accounts), from inception stages through to handing off to Business as Usual operational teams.

I am required to provide technical and commercial leadership across all portfolio items (servers, desktops, storage, networking and security) utilizing IT as an enabler to drive Business benefits to external clients; guide solutions at various levels, and interface with several internal/ external peers and teams to ensure timely delivery of thorough Bid and pricing documentation.

As part of this overall requirement, I am also customer facing; placing significant importance on the engagement of that customer into solutions from an early stage (making them feel part of that Solution). Understanding Unique Selling Points and being able to draft Business Cases that show compelling solution elements, I am required to articulate this to both Technical and Board level decision makers.

I work in a highly collaborative environment, and understand fully the dynamics that exist between internal and external partners. I have experience in managing teams, successfully contributing to the resourcing element of Bids and projects; including post activity review and feedback sessions.

Full bid life-cycle involvement from interpreting customer business requirements, set technology direction models, technical storyboards, business & technical risk management, through to technology agnostic conceptual design into technology platform selection and functional specification through logical and physical design levels. This includes full documentation, with financial modeling to show both project (Transition, Transformation) and operational (managed service) costs over contract periods.

Met all the dead lines and made all necessary design and configuration modification needed to meet internal user requirement.

Prepared and maintained project plans and track activities against the plan, providing regular and accurate reports to customers and line management as appropriate. Also managed and handled changes while project within all project phases.

Monitored project costs and schedule to ensure that the project does not exceed the approved budget and stays within prescribed timeline.

Successfully achieved SLA’s/OLAs (Service Level Agreements and Operation level agreements )

Excellent communication and customer service skills, and strong project management, leadership and team motivation skills in order to manage work that requires effective delivery of applications to internal users.

BP Pharma 9/2001 to 10/2005

IT Manager

Design and implementation of network solutions, Setup, Configuration and Administration of the company’s, servers, workstations and peripherals SW & HW.

Executes all IT items asset management operations.

Oversee and support PC, laptop and Window Server patch management and software deployment in order to prevent viruses and hackers from exploiting software security vulnerabilities.

Managed performance of team members, career and development planning.

Provided input on budget forecast.

Business Interface (Limited) 8/1997 to 8/2001.

Technical Manager

Establishing the company computer system both hardware and software, network monitoring and management.

Producing and executing annual program for all Computer activities (Both platforms Apple Macintosh and IBM).

Oversee and support PC, laptop and software deployment in order to prevent viruses and hackers from exploiting software security vulnerabilities.

PACC Egypt 11/1995 to 7/1997.

SW Localization Projects Manager

Projects completed are the Golden Master release of Macintosh Arabic system SW v.7.5.3 and Arabic system SW v.7.6.1.

Studying, Planning, scheduling, managing execution, testing and rebuild of Mac OS Arabic system releases.

Reporting all the related localization activities to Apple United States.

Advanced Computer Systems (ACS) Riyadh, Saudi Arabia 5/1992 to 7/1995.

Training and customer support manager

Projects include but not limited to the following projects:

Al-Riyadh newspaper Desktop Publishing solution Automation.

Saudi TV channel one News system Automation.

King Fahd National Library in Riyadh Automation.

Full operational responsibility for IT planning, implementation and support nationwide as an integral component of the business plan.

Managed infrastructure type projects: from network cabling to LAN, and PC integration and consolidation activities. This includes but not limited to understand customer requirements, budget, objectives, user expectations and a plan accordingly making sure project are delivered on time, within budget and within company IT standards.

Implemented assessments and recommendations for project deliverables.

Prepared and maintained project plans and track activities against the plan, providing regular and accurate reports to customers and line management as appropriate. Also managed and handled changes while project within all project phases.

Planning and establishing the Apple center network and showroom Both HW and SW solutions displayed on both platforms Apple Macintosh and IBM.

Established a complete training center with all equipment’s and projection system.

Transformed IT into a strategic business partner. Managed and delivered different scale projects on time and within budget. Responsible for budgeting design and support of all technology.

Recruitment, training, assessment and development of all team members

Worked with internal and external parties to organize the various components needed to initiate, run and conclude major projects.

Managed project: personnel responsible for implementation of the project tasks.

Assessed risks and hazards to the success of the project and take appropriate measures for avoidance

Managed budget, headcount and team training.

Performed personnel performances evaluations.

PACC Egypt ABC Training Center 8/1988 to 4/1992.

Training Supervisor

Briefing courses and preparing briefing packs.

Acting as a consultant for establishing a new training center for the dealers.

Participating in Seminars, conferences and computer exhibitions in Egypt.

Local Staff recruitment, training, administration & redeployment to implement the annual plan.

Supervising and conducting Training for all Apple sales channels (3 full months training course repeated 9 times for channels staff), presentations and offering SW solutions.

MOH, Military and private hospitals 9/1981 to 3/1988.

Physician.

General Practitioner.

Internal Medicine resident.

Qualification and training

Management course (5 days training on Management skills In KSA)

MCSE training courses

CCNA training course

Apple Macintosh computer training (4 months full time course covering Operating System and other Software, Sales skills, Presentation and Demonstration skills, Desktop Solutions (Publishing, Engineering, Presentation and Communications). In Pan Arab Computer Center (PACC)

M.B., B.Ch. June 1981 Ain Shams university



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