Mhagen Leonard

ac5vcl@r.postjobfree.com Atlanta, GA 404-***-**** linkedin.com/in/mhagenleonard

Key Initiatives:

Hard working, experienced office supervisor and contract administrator, seeking a high energy and fast paced environment. Most recently accomplished in order management, payroll, sales support, credit processing, billing, collections, customer service, and dispute management. Known for partnering closely with sales, marketing, and operations teams to maintain efficiency with projects, clients, and corporate policies. Achievement oriented, intent on providing effective value. Skills Profile:

Created and implemented new organization and filing system for sales, finance, and marketing sectors. Developed standard operating procedures for efficient processing and archival of client information. Managed multiple schedules for multiple departments with clients as well as within the company. Supervised and hired small team for customer support, sales, and service support. Maintained budget and expenses within the office for marketing and supplies. Performance Highlights

A year long track record of generating consistently viable leads as an Event Coordinator, promoted to direct and daily operations of Champion Home Exterior’s Atlanta office with an annual business of ~$12M. Supervised office staff while specializing in managerial support across all departments. Maintained organization and security of client, vendor, and project data.

Coordinated between 200+ companies, their clients, and the corporation running the shared meeting and office space they had in common. The companies ranged from international attorneys to local real estate corporations first getting off the ground, all of which needed personal assistance and meeting schedules to be arranged without any crossover. Management

Administered and confirmed weekly sales payroll with calculated bonuses and commissions. Created and maintained efficiency of protocols for contract administration, electronic file archival, and physical files. Managed data master for payroll, inventory, direct and finance payments, and client contracts. Supervision of clerical and client support team. Ensured integrity of data and daily archival of all documents. Orchestrated communication between clients, office staff, operations, product vendors, and finance companies. Confirmed data conversion and bookkeeping veracity between financial, corporate, and operations systems. Directed retrieval of client, vendor, and finance records as necessary for search and audit requirements. Primary point of contact for concerns regarding finance, scheduling, and on-going projects. Reviewed monthly inventory to ensure accuracy as well as compliance with corporate policies. Executed timely and accurate end to end process for all finance applications and client payment methodology. Operations Management and Client Support

Monitored the creation and usage of client finance accounts, distributed necessary documents for all meetings. Delegated calls between clients, vendors, and different departments while documenting interactions. Resolved service assistance and call escalation with clients. Ascertained necessary information for client order and project fulfillment. Ensured client satisfaction through follow up consultations between clients and sales. Clarified data conversion between multiple programs, calendars, and data bases for multiple clients. Coordinated and scheduled initial launch of client projects in conjunction with operations. Event Execution and Coordination

Scheduled and attended networking and communication events for North Georgia communities Supervised new events, ensuring proper marketing was being implemented at the correct venues Gained new leads from the community directly, avoiding all cold-call needs Created a rapport between vendors, Champion, and the community in a profitable manner Coordinated contacts for clients, scheduling all meetings – specializing in stylized client and technical support Relevant Work Experience

Assistant Office Manager at Champion Home Exterior Company 2016-2018

Event Coordinator at Champion Home Exterior Company 2015-2016

Client Coordinator at Marcus & Millichap 2013

Director of First Impressions at Office Suites PLUS 2011- 2012

Technology Skills

MS Office, OneDrive, SQL, Tableau

Microsoft Excel experience with vLookups, Pivot Tables Education

Emory University 2017

Business Intelligence Certification

Georgia Perimeter College 2009-2010

Business and Philosophy

Georgia Southern University 2007-2009

Business and Philosophy