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Customer Service Administrative Assistant

Colorado Springs, Colorado, United States
June 13, 2018

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Marlene M. Alvarado

**** ******* ******, ******** *******, CO 80910

Cell: 719-***-****


Seeking a challenging and rewarding position that will utilize my education and work experience by providing training for a successful outcome within the company. Experience

Self Employed Housekeeper

09/2011 to 08/2017 H ousekeeper Denver, CO

Provide housekeeping services for clients on a weekly and bi-weekly basis - housekeeping duties include

● Sweeping and mopping floors, vacuuming carpet

● Kitchen and restroom cleaning, wiping counters, mirrors and windows

● Changing linen sheets and bedding

● Organizing closets, shoes and clothing, picking up dirty laundry

● Disposal of trash and unwanted items

Denver Health

11/2003 - 07/2011 I nformation Receptionist / Clerical Support Specialist II & III Denver, CO MICU, SICU and OR Department

● Customer service/information to family and visitors on rules/regulations

● hours of visitation and signing visitors in/out while maintaining a safe and secured waiting room

● Notified family members when patient was admitted into surgery and/or discharged to PACU, transported back to their room or released to go home.

Engineering Department

● All duties included services for main hospital and clinics in the Denver area.

● General clerical duties, receiving incoming emergency request for repairs on Plumbing, Electrical, HVAC, emergency dispatch on helicopter landings, fires, floods inside and outside hospital areas.

● Responsible for monthly Utility Failure reports for Director.

● Scheduled maintenance reports for copy machines, ordered office supplies, kept supply room in an orderly manner.

● Entered work order request into Engineering TMS system, scheduled monthly staff meetings, created powerpoint presentations for meetings. Process key and badge requests for temporary contractors and employees throughout hospital, managed vehicle check out.

● Managed the Defensive Driving program by keeping updated information current for employees updated insurance cards and driver’s license, inputting information into spreadsheet, sending information to payroll for mileage reimbursements.

● Received hospital payment bills from Xcel Energy, Denver Water and Nextel Cell Phone Service and responsible for logging all payment information on spreadsheet, forwarding information to Payroll and making payments to each company on a monthly basis.

● Implemented a new system to complete non-emergency work orders on-line showing the step by step instructions on how to fill out non-emergency work request, helping the department to resolve overextension on the incoming calls for the department.

● Organized Engineering department yearly Christmas and Barbecue functions. Page 1 of 2

Kmart Super Center

11/2001 - 04/2003 C ashier/Layaway Associate Lakewood, CO

● Ongoing customer service

● Responsible for opening and closing the Layaway Department

● Data entry, boxed and/or bagged, stored and retrieved pickup of merchandise.

● Responsible for counting cash register at beginning and end of shift.

● Responsible for all cash, check and credit card transactions.

● Supervised other employees within the department

● Help to cover other departments within the store when needed Allied/Nationwide Insurance Company

03/1998 - 07/2000 I nsurance Processor Aurora, CO

● Processed and calculated all new and renewal insurance claims.

● Worked directly with Underwriters and Supervisors.

● Responsible for processing quotes, audits and amendments on new and existing insurance claim and policies.

Propac Pharmacy

03/1997 - 02/1998 P harmaceutical Delivery Driver Santa Rosa, CA

● Responsible for sorting and placing all pharmaceutical medication and supplies inside transportation bins.

● Loaded and unloaded meds and supplies into company van and delivered to designated nursing homes.

● Responsible for company cell phone, credit card and maintaining records of gas receipts for monthly expense reports.

Glitter and Glamour

06/1995 - 02/1997 M akeup Artist and Hairstylist Santa Rosa, CA

● Applied makeup, curled and styled customers hair.

● Provided outstanding customer service

● Helped owner with customer assistance by helping them to select items and directing on how they should pose for each photo shoot.


Emily Griffith Opportunity School

GED Certificate - 07/1987 G ED Denver, CO

Empire College

Legal Administrative Assistant - 06/1997 A ssociate Degree Santa Rosa, CA Certifications

2009 - Award Certificate for Outstanding Basket from Denver Health Volunteer Office 2006/2011 - Four Star Award Certificates received while employed in the Engineering Department Skills

● Computer Proficiency in Microsoft Office Suites - Word, Excel, PowerPoint and Outlook

● Outstanding customer service skills

● Excellent organizational skills

● Typing 45 WPM

● Large Volume of incoming calls

● Radio Intercom

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