Bria Harge ac5v81@r.postjobfree.com

Las Vegas, NV ****8 510-***-****

Summary of Qualifications

Energetic, reliable, and customer focused professional with several years of combined customer services and administrative experience. Possessing strong interpersonal communication abilities and problem-solving skills. Unsurpassed work ethic with the relentless ability to meet the customer’s needs.

Skills

Detailed oriented with excellent organizational skills.

Strong ability to interact with all level of the organization.

Exceptional communication skills and outstanding customer service expertise

Dependable and aggressive with a "can do" attitude

Microsoft Word, Excel and PowerPoint

Education

Chabot Community College

The Loss Prevention Group – Guard Card Certification (March 2015)

Glam Lab Make-up Studios – Certified International Make-up Artist

Castro Valley High School

Professional Experience

December 2015 – January 2017, Customer Care Agent (Escalations Team), Viator, Las Vegas, NV

Interacted with customers and provided information about products or services as well as handled and resolved customer complaints

Received and responded to 50-70 inbound phone inquiries and 70-100 email inquiries daily

Identified and assessed customers’ needs to achieve satisfaction by using the right methods/tools

Provided new hire training for telephone and email agents

Ensured excellent service standards and maintain high customer satisfaction

Input call data into the company database and generated regular reports for management

Resolved customer complaints via email and telephone, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution

Assisted in creating new guidelines and procedures

March 2015 – December 2015 (Contractor) Data Entry Specialist, Staffmark, Union City CA

Performed data entry and verification of customer personal banking information

Compared and verified customers bank information on personal checks for accuracy

Performed company specified daily control functions to ensure timely and efficient systems and processes are followed

Maintained accurate logs of daily activities, complete standard company forms/reports on any out of the ordinary circumstances and monitor and apply necessary operating changes and procedures

March 2014 – February 2015 (Contractor) Leasing Agent, Brookvale Chateau Apartments, Vasona Management Fremont, CA

Greeted prospective applicants and verify all criteria for apartment rentals are met

Recorded all telephone inquiries and in-person visit in appropriate reporting tools

Inspected apartment models and available “market-ready” housing and communicate any immediate service needs to Property Manager

Instructed and guided applications through the application process including receiving security deposits in accordance with appropriate company procedures and Fair Housing requirements

Updated rental availability reports, process applications for approval and submit processed applications to Property Manager for further review and follow up

Secured new residents signature(s) on appropriate documentation prior to move-in. Complete pre-move-in documentation and walk-through with new renters

Assisted in monitoring and following up on renewals through the renewal process

Represented the company in a professional and proficient manner to both current resident’s and potential new residents

September 2013- February 2014, (Seasonal) Customer Rep/Make-up Specialist, Macys, Bare Minerals, Hayward, CA

Greeted and engaged with customers to ensure a seamless shopping experience

Received and dispersed cash and credit card payments with the use of use of electronic scanners, cash registers, and related retail equipment

Answered phones, directed and screened calls and respond to customer inquiries

Processed merchandise returns and exchanges and offered alternative solutions

Stocked shelves and updated prices keeping shelves organized and visually appealing

Encouraged customers to apply for Macys credit cards and offer suggestions on obtaining a Macy credit card

Maintaining sales and credit goals

December 2012 - February 2013, Customer Service Associate, Dublin Nissan, Dublin CA

Assisted and greeted customers concerning their car repair matters and managed general inquiries

Answered multi-line phone systems, directed and screened calls and relayed messages

Processed cash and credit/debit payments directly from customers and reconciled payments

Received and dispersed money with the use of use of electronic scanners, cash registers, or related equipment

March 2011 – May 2012, Wait Staff, Baywood Court Retirement Home, Castro Valley, CA

Greeted residence and customers and ensured their comfort level during dining hours

Used excellent customer service skills, maintained effective working relationships with wait staff

Worked under pressure to ensure that meals are served according to rules of etiquette.

Presented daily menu to residence, recorded orders and answered questions regarding menu items

Worked with food preparers to ensure meals were served on time and that service flows smoothly

Observed guests to respond to any additional requests

Cleared and clean counters and/or tables at the conclusion of each course served

References

References upon request

Contact this candidate