Customer Service Representative
Resume:
Deborah A. Sherman
New Port Richey, FL 34653
727-***-**** (cell)
***********@*******.***
OBJECTIVE To obtain a position in banking, accounting, or finance where my financial knowledge can be beneficial and expanded.
EDUCATION
Graduated 2016 St. Petersburg College
Tarpon Springs, Florida
Bachelor of Science
Major: Business Administration Financial Services
GPA: 3.574 Cum Laude
WORK EXPERIENCE
7/2015 - Present INSTALOAN New Port Richey, Florida
Customer Service Representative
Assists clients with making payments and renewing their loans
Collaborates with SM and GM regarding new loan applications
Takes part of collections on past due accounts
Upholds customer confidentiality laws
Maintains proper filing procedures
Assists with bank deposits
Sustains proper cash handling techniques
Indexes the paper files into appropriate electronic file
Assists with repossession paperwork
2007- 7/2015 WAL-MART Wesley Chapel, Florida
Back up Customer Service Supervisor
Assisted associates with solving customer grievances and Moneygram transactions
Managed the front end
Took charge of cart pushers, cashiers, service desk, and greeters breaks and training
Maintained a balanced charge drawer of $2000.00
Closed down and switched over registers nightly
Educated new associates on the register and service desk
Provided excellent customer service
1998-2007 STAPLES Saratoga Springs, New York
Department Manager
Effectively controlled and audited inventory
Upheld company standards for sales and profit
Trained individuals in the department
Assisted in the cash office handling
Supported other departments as needed
ACADEMIC AWARDS
Spring 2015 Introduction to Golden Key International Honor Society
Invited because of being in the top 15% of my class
St. Petersburg College Chapter
Fall 2014 Ruth M. Rowley Endowed Scholarship
Spring 2015 Obtained for both personal and academic achievements
Fall 2013 William H. Beal II and Sheila Mcnulty Beal Memorial Book Scholarship
Obtained for both personal and academic achievements
Albert A. Bush Endowment Scholarship Fund
Obtained a 3.0 GPA and full time enrollment
Spring 2013 Introduction into Phi Theta Kappa National Honor Society
Alpha Zeta Tau Chapter
2009, 2010, 2012, President's Honor List
2014, Spring 2015 Obtained at least a 3.3 GPA for the semester with a minimum of 12 credit hours
Fall 2012 Tarpon Springs Campus Classic Scholarship
Obtained for both personal and academic achievements
Spring 2012 Outstanding Student in Developmental Math
Achievement in Developmental Math
Recommendation from the professor
SPECIAL ACHIEVEMENTS:
Spring 2016 Recommended by a teacher for a special project for a Fortune 500 company. This involved conducting research on a team with a list of 150 businesses that Superior was looking to possibly utilize for promotional materials. Unfortunately, I had to decline the offer due to time restraints.
Licenses:
July 10, 2015 Florida Department of Financial Services for Credit
VOLUNTEER WORK
2003-2008 Girl Scouts of the USA, Co-leader, Troop 463, Queensbury, New York Spring 2016 Golden Key Honour Society, Information Officer, SPC Chapter, Florida
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