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Office Executive Administrator

Chicago, IL
June 15, 2018

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Jesena Perez

Chicago, IL ***** • 312-***-****

Qualifications Profile

Experienced and motivated office executive administrator/customer service rep with over 8 years of experience seeking a position that will utilize my fullest potential and give opportunities to enhance my career growth and give benefits and salaries that will commensurate with my qualifications and abilities.

Adept at coordinating and adapting to dynamic, demanding situations, consistently delivering superior results.

Excellent interpersonal skills; can readily establish effective working relationships with clients.

Strong project management talents; capable of completing projects under strain within strict time constraints.

Tech savvy with proficiency in MS Office, CampusVue, and Avaya; able to quickly learn new technologies.

Professional Experience


Office Executive Administrator, 4/2017-Present

Support the owner, designers, and staff in a timely professional manner by being proactive and communicating effectively. Provide high-quality administrative and clerical assistance to ensure the company’s workflow runs smoothly.

Coordinate daily calendar for owner and staff and plan appointments and events.

Respond promptly to queries and requests of the company while facilitating internal communication.

Maintain filing systems and documentation to promote organization and ensure filing remains current.

Facilitate full-cycle recruitment process across all business lines and source candidates through proven recruitment channels.

ASHFORD UNIVERSITY, San Diego, California

Military Student Advisor, 3/2016 – 3/2017

Advised 300-350 diverse military students in academic, career, and personal concerns by assessing their educational performance and goals, and creating an individualized plan. Identified existing and potential areas of improvement, and opportunities for advancement in academic success. Constantly evaluated and adjusted guidance based on student needs.

Maintained high student retention rate, exceeding quota by 10-15%.

Ensured students met educational goals with minimal withdrawal/drop-out; achieved high graduation rate: 45%.

Received glowing feedback from students resulting in new referrals.


Seasonal Retail Sales Specialist, 11/2014 – 1/2015

Educated customers on leading retail brands. Organized and executed promotional sales to increase in-store brand presence. Assessed data on in-store training, in-store activities, and competitive market to increase brand representation. Ensured the accurate completion of various operational documents (reports, itineraries, time sheets, expense reports, etc.)

Collaborated with store management to execute client-driven merchandising, resulting in increased sales of 3-10%.

Demonstrated emotional intelligence by establishing and maintaining customer relationships.


Case Manager/Employment Counselor, 4/2014 – 9/2014

Individually assessed clients to tailor counseling and career guidance. Assisted clients in employment preparation, including identifying outside resources and services. Facilitated support services such as childcare and transportation.

Ensured adherence to the law, regulations, policies, and procedures by reviewing case record documentation for accuracy, currency, thoroughness, and compliance.

Identified barriers to client employment and developed individual self-sufficiency plans.


Electronics Sales Technician, 11/2010 - 8/2013

Guided and educated customers interested in the latest line of electronics and accessories. Actively promoted merchandise displayed on showroom floor, and assisted with any technical problems associated with merchandise.

Provided outstanding customer service, evidenced by frequent positive customer feedback on comment cards.

Enhanced sales by 35% while maintaining work area and following sales floor standards.

WHIRLYBALL, Chicago, Illinois

Receptionist/Event Coordinator, 3/2007 - 1/2009

Planned and executed multiple monthly events tailored to private and corporate client demands. Managed all aspects of event preparation, including facility selection, contracting, pricing, transportation, food and beverage selections, etc.

Meritoriously promoted from receptionist to event coordinator.

Reassessed the communication plans, processes, and aesthetic experience collaboratively with other coordinators, increasing client satisfaction.

Educational Background

Master of Human Relations, 2013

University of Oklahoma – Norman, OK

Bachelor of Art in Sociology, 2008

University of Wisconsin Stevens Point – Stevens Point, Wisconsin

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