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Medical Assistant Manager

Carmel, IN
June 15, 2018

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*** *. ***** ******, ************, IN 46280



To secure a position as a Certified Medical Assistant where I can utilize my experience and educational skills.


Ivy Tech Community College

2009 Associate Degree in Medical Assisting

Phlebotomy Technician, PBT ASCP

Certified Medical Assistant, AAMA

Qualified Medical Assistant

Certified Nurse’s Assistant


Certified Medical Assistant Float

June 2015 – Present

IUHP Dermatology 10300 N. Illinois St Suite 1500, Indianapolis, IN 46290

Certified Medical Assistant Float who works with a range of 8 Dermatologists and 1 Physician Assistant. My duties include: rooming patients, taking vital signs, obtaining consent forms for cosmetic, general dermatology and surgical procedures. Review medical history, update patient EMR’s, prepare specimen for pathology lab. Applying local topical and injectable anesthetics prior to various procedures and surgeries. Preparing for and assisting in cosmetic/general Dermatology procedures and outpatient surgeries. Educate patients for pre/post-care concerning procedures, surgeries, medications, and help treat chronic skin conditions. Working phone triage, scheduling appointments, ordering general Dermatology supplies as well as for specialized procedures. Completing Prior Authorizations for medications, procedures, surgeries, and supplies for patients. Coordinating various procedures such as; Cosmetic and medical lasers, Botox, and fillers. TRUE patch testing, small fiber neuropathy and cadasil testing, along with controlled medications, biopsies, and surgeries. Nurse visits including: Levulan photodynamic therapy, UVB light therapy, excimer laser light therapy, suture removal, and wound care. I was a part of the transformation project with ordering/stocking supplies, tracking supply usage, and clinic flow from beginning to end. As a medical assistant float, I travel up to 5 different locations to fill in for clinical/administrative needs.


Clinical: Organizing/coordinating clinic workflow, scheduling, phone triage, assisting in various cosmetic, general dermatology, and surgical procedures. Patient education, maintaining medications, taking vital signs, and lab orders. Preparing patients for various procedures and surgeries. Post-procedure suture removal, wound care, and other procedure follow-ups. IM steroid injections, local anesthetic applied topically and by injection. Medication dosage/calculation. Helped create standardized procedure protocols and patient handouts.

Dependable, efficient, & organized team player. Strong interpersonal skills, multi-tasker, and attention to detail.

Computer programs: Cerner, Microsoft Word and Excel.

Current Certified Medical Assistant and CPR certification.

Certified Medical Assistant

August 2014 – January 2015

Turkle & Associates (Office Team) 11455 N. Meridian St Suite 150, Carmel, IN 46032

Certified Medical Assistant who worked directly under 2 Surgeons. Roomed patients for pre-op/post-op care. Educated patients; pre/post-operatively to insure a safe and healthy recovery and prepared patients for upcoming post-op appointments. Provided/assisted in wound care, dressing changes, suture/staple removal, Mixed/prepared Botox, fillers, and numbing solutions for procedures. Assisted in office procedures such as surgical ear lobe repairs, lesion removal, and various liposuction procedures. Answered triage calls on a daily basis, and scheduled appointments. Prepared various physician orders, quoted prices for surgical procedures, helped with FMLA/disability paperwork for patients. Took before/after pictures of patients in photo studio. Stocked/cleaned exam rooms on a daily basis, changed bio hazard bags and sharps containers. Downloaded/processed surgeon’s dictations, printed photo’s, and prepared charts for surgeries.


Clinical: Prepared and mixed Botox & numbing solutions, various filler injections, wound care-dressing changes (sorbsan, wet to dry), assisted with wound vac care. Suture, staple, & steri-strip removal. Assessment of treatments, assisted in minor surgical procedures. Nurse triage calls pre/post-op care and medication renewals, and escribed prescriptions.

Dependable, efficient, & organized team player.

Computer programs: Nextech, Filezilla, Digital Wave Player, Mirror, Vectra and Microsoft Office.

Current TB & CPR certification.

Certified Medical Assistant

July 2012 – August 2014

IU Health North Bariatrics & Medical Weight Loss 6640 Intech Blvd Suite 300, Indianapolis, IN 46278

Certified Medical Assistant who worked directly under 7 Surgeons & a Physician Assistant. Triaged patients for pre-op & post-op care. Took vital signs, & assessed patient needs/medications. Prepared exam rooms/equipment & assist with treatments. Gave injections, performed blood draws, & safely ran the outpatient Lab in the office as well as creating/opening/starting the outpatient lab. Scheduled patient appointments, updated patient information into chart, assisted with triage calls in nurse call center. Insurance verifications & prior authorizations for Bariatric surgery. Scanned & assisted with information for MBSAQIP accreditation, faxing, stocking rooms & ordering supplies for clinic. Changed sharps containers & biohazard bags on a weekly basis. Assisted with various front office & file room duties. Assisted in supervised weight loss classes at the Bariatric Center & new patient Seminars at IU North Hospital.


Clinical: Prepare & calculate dosages for medications, administer Vitamin B12 injections, & blood draws. Assist with wound care, & obtain accurate vital signs & EKG’s. Extensive calculations with weight changes & BMI’s. Centrifuging & processing blood specimen in lab.

Efficient, reliable, & organized team player.

Computer programs: Cerner, Careweb Microsoft, & docs4docs.

Current TB & CPR certification.

Certified Medical Assistant

February 2012 – July 2012

IU Health Physicians, Internal Medicine 1605 W. Oak St, Zionsville, IN 46077

Medical Assistant who works directly under physician on duty. Triage patients, take vital signs, & assess patient needs. Schedule patient appointments, answer phones, update patient information into EMR, patient referrals, prior authorizations, scanning, faxing, renew medications, notify patients of test results/medication changes, result & complete patient orders, mail results to patients, stock rooms with supplies, change sharps containers & biohazard bags on a weekly basis.


Clinical: Prepare & calculate dosages for medications, administer vaccinations & other various medications, finger sticks for PT/INR’s & glucose readings, ear lavages, & EKG.

Computer programs: EMR (Allscripts/Touchworks), IDX scheduling, Docs4docs, Dina, Cerner, Careweb, Microsoft.

Current TB & CPR certification.

Certified Medical Assistant - Care Manager Discharge Coordinator

March 2011 – February 2012

IU Health Medical Management 1776 North Meridian St., Indianapolis, IN 46202

Contacted patients telephonically post inpatient/Observation stays, outpatient surgical stays, post skilled nursing facility stays to confirm discharge plan was implemented, to identify and problem solve any new care needs that develop. Accurately trained patients on treatment plan, discharge summary, medications, follow up appointments and equipment. Refer complex cases to case management when appropriate, as well as assisted in the provision of ongoing disease management.


Reported: Pull reports, collecting data information from reports for data calculation for daily Census, ER admissions, and readmissions for Medicaid and HIP lines of business.

Post ER visit: This project was created for Medicaid line of business of over utilizers of ER services. The purpose was to identify reason for ER visit, identify barriers that may exist with primary care physician’s access, educating patients on appropriate use of the emergency room, and to decrease overutilization of emergency room services, as well as assuring our patient needs were met.

Other various job duties include: Mailers, keeping track of all in network patients and OB’s, assisting with out of network patients, prior authorizations, Eligibility with insurance, ERQ-authorization for ER, filing, faxing, scanning, creating/organizing spreadsheets for new projects, questionnaire letters to doctors, assigning patients to case managers, and able to multi task in several different computer systems at one time.

Computer programs: Excel, word, access data bases, Citrix (Cerner, QXNT), Care web, Morrisey Concurrent Care Manager, MDwise provider services, Web interchange, Ingenix Encoder Pro, and access Cisco Unity by phone.

Certified Nurse’s Assistant (2006)/Certified Medical Assistant (2009)

May 2006 – September 2010

Community Home Health Services 9894 East 121st, Fishers, IN 26022

Helped build confidence, security and trust with patients, helped them learn new ways in transferring safely and rebuild strength while recovering from surgery or other accidents/injuries/disabilities/diseases.


Driving to patients homes

Scheduling patient visits

Utilizing McKesson computer program

Simple dressing changes, vital signs

Documentation, faxing, filing, copying, organizing, multi-tasking

Answering phones in scheduling office, customer service

Working with patients & family members, communicating with my team of OT’s, PT’s, & RN’s

ADL’s, ROM, helping bathe

Qualified Medical Assistant/CNA

November 2004 – March 2006

Sunrise Assisted Living of Carmel 301 Executive Dr., Carmel, IN 46032

Memory care nursing home, helped residents with activities of daily living along with other various activities and outings.

Medication pass

Vital signs

Simple dressing changes

Catheter/colostomy care


Bathing, feeding, dressing residents

Ivy Tech Community College-Associates Degree of Applied Science

Medical Assisting

River View Hospital

2008 Phlebotomy Clinical

Wishard/IU Senior Care

2009 Medical Assisting Clinical (Podiatry, Healthy Aging Brain Center, Palliative Care, & House calls for Senior’s).


Injections, blood draws

Updating/filing/putting together medical records

Greeting patients, explaining treatments/procedures, preparing for examinations, reconciliation of medications, diet.

Documentation on everything per patient, room prep and clean up

Faxing/filing/copying patient records

Answering phones/addressing patient needs

Scheduling/canceling patient appointments

Volunteer work

Susan G. Komen Tissue Bank at the IU Simon Cancer Center & other various locations

2008 to present Phlebotomy work to assist in Breast Cancer Research


Kelly Webb, LPN

IUHP Dermatology


Lindsey Rusher,

IUHP Dermatology, Clinic Services Specialist


Brooke Fitzgerald, RN

IUHP Dermatology


Sherry Mallamo, Former Clinic/Office Manager

Turkle & Associates


Paula Haffley, Physician Assistant

IU Health Bariatric & Medical Weight Loss


Katherine McShea, RN, CBN

IU Health Bariatric & Medical Weight Loss


Mark Smith, MBA, Practice Administrator

Primary Care, IUHP


Tonya Scott Williams, RN CM


Jennifer Horton, MSA, Direct Supervisor


Suzanne Miller, RN CM


Pamela Goff, RN CM


Sandra Barrick, RN

Community Home Health Services


Pam Norfolk, Team Manager

Brookdale Senior Living


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