Customer Service Representative, Business Development Representative

EDUARDO FALLA

Address: Vegas del condado *** La Molina, Lima Perú

National Identity Number: 41431407

Social Security Number: ***-**-****

D.O.B. 21/10/72

Tel: 285-6220

Cel: 51-953-***-***

E-mail: **************@*****.***

Skype: Eduardo Falla

OBJECTIVE: Extensive experience in resolving human dilemmas in Call Center and Customer Service. Pro-active,

Outstanding communication skills with spectacular personal service. Looking

Forward to conquering new objectives.

PROFESSIONAL EXPIRIENCE:

REGROUP Work From Home 2016-2017

Business Development Representative

Responsible for proactive outbound prospecting and lead management. Seeking out new business ideas and developing them for the growth of the organization. Involving diverse skill set, which includes technical sales, customer relation management, account management, and business development.

FARMER BROWN INSURANCE AGENCY Work From Home 2015-2016

Insurance agent

Prospecting potential customers from variable industries.

Online Processing on companies webpage for General Liability Insurance, Work’s Man Compensation, Bonds, Inland Marine, Commercial Auto, Houses and buildings.

Online Payment processing.

Helped design a lead generating guideline for VoIP protocol.

GLOBAL CONNECTION INC Work From Home 2014-2015

Health Insurance Agent

A Lead Generator involved in implementing customer satisfaction guidelines.

Called potential customers to verify customer information.

Set appointment with the customer.

WESTSTAR MORTGAGE INC Miraflores/Virginia, USA 2006-2014

(Mortgage Company - Call Center)

Call Center Customer Service Manager

Mortgage Loans to customers residing in the U.S.

Supervised team roles confirming that the customer service provided from our call center was adequate to maintain more than 85% of customer satisfaction.

RE/MAX REAL STATE Miraflores/Virginia, USA 2005-2006

(Real Estate Company - Call Center)

Call Center Supervisor & Staff Trainer

Assess and record training activities and program effectiveness. I offered specific training programs to help workers maintain or improve job skills.

Determine training needs to conduct tests and interviews with employees and customer service representatives. Rearrange and create procedure manuals, guides and visual materials for a better understanding of the product.

Monitor training costs to ensure budget is not exceeded, and prepare budget reports.

RE/MAX REAL STATE Miraflores/Virginia, USA 2005-2006

(Real Estate Company - Call Center)

Customer service representative

Real estate sales to customers in the U.S.

Contact customers by telephone and offered our services.

Coordinated appointments with potential customers so they can be seen in Virginia by a mortgage broker.

Explain the services and opportunities to future customers and answer their questions.

I verified customer information such as name, address, credit and financial status and processed

the information into the computer.

Kept records of contacts, accounts and orders.

TELCO COMMUNICATIONS Inc. Centreville, Virginia 2001-2004

Call Center Customer Service Supervisor

Assured customer satisfaction by providing a fast solution to their need.

Responsible for the day to day incoming calls to have a 90% answer rate.

TELCO COMMUNICATIONS Inc. Centreville, Virginia 1998-2000

Customer Service Representative

Assured customer satisfaction by providing a fast solution to their need.

Responsible for the day to day incoming calls to have a 90% answer rate.

EDUCATION:

Robinson High School Fairfax, Virginia 1987-1991

Maryland State University Maryland, Maryland 1992-1997

Business Administration and Marketing Business

Capacitation courses

Customer Technical 1998

Total quality 1999

Languages:

English and Spanish

REFERENCES

Regroup Inc.

Brian Fisher

Director of Business Development

Skype: Brian Fisher

Phone: 775-***-****

Farmer Brown Insurance agency

John Brown

President

Skype: John Brown

888-***-**** ex.100

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