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Medical Customer Service

Utica, Michigan, United States
June 12, 2018

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Pamela Harris

***** ******* **.

Shelby Township, Michigan 48317

Cellular: 313-***-****


I am a loyal, dependable, dedicated, hard working individual looking to join your team, doing what’s necessary to enhance the company, while eagerly adapting to the many changes in the workplace.


2017 – Present

Medical Receptionist/ Prism Medical Group – Division of Arcturus Healthcare Rochester Hills, MI

Welcome patients and visitors in person or on the telephone; answering or referring inquires

Collect personal, medical, and insurance information

Schedule, reschedule, verify patient appointments and scanned insurance card & ID’s in Allscripts

Provide patients with intake and new patient forms as well as copies of office policies and legally


Print necessary documentation needed by patients from EHR

2014 – 2017

Clerical Support DRC/ Correctional Facility Community Programs, Inc. Waterford, MI

Audit client files weekly

Add and discharge clients in CPI Trac

Print client OTIS and PSI from the State of Michigan website

Responsible for typing graduation certificates and programs for clients graduating from RSAT MDOC State Program

Quality Assurance

Maintain client files and information in compliance with Federal, State and various County statutes and regulations

Order office supplies and maintain office equipment

2013- 2014 Endoscopic Solutions Farmington Hills, MI

Administrative Assistant

Scheduled appointments and procedures through Allscripts medical software

Prepared electronic charts for the following day patient visits, accept payments from patients

Answered incoming calls, screens, direct, takes messages and transfer phone at the end of the day

Obtained global referrals, insurance authorizations for upcoming office visits and procedures

Ensured all documents are properly scanned and present in EMR charts as required

2012 – 2013 HealthPort Technologies, LLC Alpharetta, GA

Release of Information Specialist

Scanned medical records using a high-speed scanner at various clinics

Transmitted medical records daily to corporate office to be billed and ship

Matched the request to the chart, validated the patient’s name, date of birth and social security


Validated the request/authorization and knowledgeable of HIPAA

Scanned medical records from EMR (Practice Fusion & Allscripts & Aprima)

Knowledgeable in Medical Records Release policies & procedures

2011 – 2012 Royal Home Health Network, Inc. Southfield, MI

Data Entry Clerk/Receptionist

Created OASIS for new patients in Synergy software and verify benefits

Discharged patients in synergy, posted physical therapy, skilled nursing, home health aide, social

worker, occupational therapy visits notes in synergy, an assigned staff to clients

Created, faxed, mailed, filed CPC’s, verbal orders, 485’s, send and follow-up on referrals

Answered telephone, and provided prompt and courteous customer service and maintain files

2009 – 2010 Jackson Hospital Montgomery, AL

PSA II/Medical Records/HIM Department

Scanned patient records into the Horizon Patient Folder (HPF) system, a document imaging system

that provided immediate access to patient information by medical personnel

Ensured that all records were scanned in a timely and efficient manner to avoid delays in further


Communicated any errors or deficiencies in patient records immediately to the attending nurse

and/or physician for prompt correction

Maintained confidentiality of patient information at all times, faxed and mailed medical records info.

Answered telephones, maintained files, and provided prompt and courteous customer service to

hospital personnel and the public, and the use of Microsoft Outlook. (PSA) is prep, scan, and

analyze medical records

2007 – 2008 Career Works Inc.-DYRYP Detroit, MI

MIS Specialist

Entered activities and terminations into MIS system for approximately 2,500 youth

Determined WIA eligibility for program participants and entered such into MIS

Generated and monitored reports monthly for discrepancies in program participation rates

Conducted Follow Up, generated case notes, and reviewed records for program compliance

2006 – 2007 Michigan Endocrine Consultants Berkley, MI

Medical Receptionist

Scheduled patient appointments and call in prescription to pharmacies and medical records request

Answered telephones, forward calls, provide prompt and courteous customer service to patients

Verifying insurance, obtaining referrals and Misys-EMR experience

On the job training as a medical assistant, check out patients, took vital signs and drew blood

Knowledge of medical terminology, trained patients how to use their glucose meter and insulin pen

1992 – 2005 Diversified Educational Services, Inc. Detroit, MI

Management Information Specialist/Orientation/Intake Coordinator

Conducted orientation sessions and interviewed clients to assess their individual needs

Provided referrals and community resources to clients

Entered clients’ personal information into an online database in order to track personal progress and

job placement


2012 Phlebotomy Training Institute Garden City, MI

Phlebotomy Technician

Certification awarded

2006 National Institute of Technology Southfield, MI

Medical Insurance Billing and Coding

Completed 160 hours externship Visiting Physician Association

Certificate awarded

1988 Michigan Paraprofessional Roseville, MI

Medical Word Processor

Certificate awarded


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