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Manager Service

Tucson, Arizona, United States
mid to upper 40K
June 12, 2018

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Tucson, AZ./ Food and Beverage

Mobile: 520-***-**** E-mail:


Offering 10 plus years in Restaurant and Banquet Management.

Lead and motivate staff in both FOH and BOH on company’s Mission Statement and Core Values.

High volume, $4,000,000, fine dining, bar and high-end catering experience, on and off premise.

Create menus, spec. sheets, and training manuals to increase revenues and decrease labor.

Analyze P&L statements, increasing revenues while maintaining service standards.

Harvard Manage Mentor Program, E-Learning Management Skills Certification.

Leading and Motivating

Developing Employees

Retaining Employees

Team Building

Front Line Supervisory Skills

Guest Service Recovery

Excellent Communication

Meeting Management

Qualification Highlights

Reviewed Profit and Loss Statements, and other performance data measuring productivity determining areas needing cost reduction and improvement. Knowledge of Kronos and ADP payroll, Aloha and Micros POS, MS Word and Excel and Delphi.

Managed staff, prepared work schedules and assigned specific duties. Determined staffing levels, interview, hire and trained new employees of service standards, wine knowledge, and Alcohol Awareness (TIPS & Title 4 BAC Certified)

Controlled inventory / rotation (FIFO) and purchasing of all food and beverage products and supplies for Front of the House (FOH) and Back of the House (BOH) including cooking methods and preparation in a multi-unit operation.

Implemented departmental policies, goals and objectives. Conferred with upper management, participating in Banquet

Event Order (BEO), Departmental and Pre Shift meetings and Sales efforts in over 55K sq. ft. of banquet space.

Delegated and supervised employees engaged in section assignments, room sets, audio/visual, inventory and proper cash procedures. Trained and monitored staff to insure compliance of HACCP and Food Safety Regulations at all times.

Monitored Kitchen, Dining, Lounge, Room Service and Banquet Rooms to ensure that customers received satisfactory service and quality goods. Evaluated customer satisfaction feedback to ensure agency’s vision and mission goals are achieved.

Work History

Restaurant Manager July 2016-Feb 2017

Jerome Grand Hotel, Asylum Restaurant, Jerome, AZ.

Lead Banquet Captain July 2013-Sept.2015

Enchantment, AAA 4 Diamond Resort and Spa, Sedona, AZ.

Food and Beverage Manager October 2010-August 2012

National Geographic Visitor Center IMAX, Explorers Café/Pizza Hut Express, Grand Canyon, AZ.

Banquet Manager/Assistant Restaurant Manager January 2006-August 2010 / May 2017-May 2018

Xanterra Parks & Resorts, El Tovar Hotel, Grand Hotel, Grand Canyon, AZ.

Catering Manager/Chef July 1999-Sept. 2002

Bullard’s Industrial Food Service @ Indiana Precision Technology Honda Plant, Greenfield, IN.


A.A.S. Food Service/Lodging Management

Indiana University-Purdue University

at Indianapolis

Indianapolis, IN.


Certified Culinary Apprentice

Colorado Mountain College Culinary Vail, CO.

Institute; Ritz Carlton Bachelor Gulch 2004-2005

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