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Human Resources Manager/Business Partner

Los Angeles, California, United States
June 12, 2018

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Colleen Robinson

Cell: 818-***-****


University of the Rockies, Colorado Springs, CO

Master of Arts Degree

Psychology – Mediation, Negotiation & Conflict Resolution Specialization

CSU, Dominguez Hills, Carson, CA

Bachelor of Arts Degree

Counseling Psychology

Professional Experience

Human Resources Professional Services On-site Manager 6/2016 - Present


Sr. Human Resources Manager & Training Specialist

-Ultimate/UltiPro audit and correction clean-up of all employee (4,000) accruals in system for paid sick leave and vacation; Handled all compliance training of HR staff and employee relations for the field clients; Created onboarding procedures for new hires in UltiPro; Created LMS in Ultimate for continued compliance training

CIM Group (Real estate investment, construction, development, residential/commercial property mgmt.)

Manager, Human Resources

-Set up policies and procedures for Employee & Labor Relations processes for corporate and field; Handled employee relations investigations and documentation start to finish; Administrator of Ethics Line utilizing Navex system; Conducted HR legal compliance audits; Managed records administration & reporting; Administrator for all employee status changes in Ultimate/UltiPro system; Revised on-boarding/off-boarding procedures and new hire orientation; Completed EEO-1 reporting for entire company and all entities; Served as Sr. Internal Generalist Consultant for human resources management staff and field

Girl Scouts of L.A. (Non-profit)

Director, Human Resources

-Handled all employee relations, staffing, EEO compliance, retention, compensation equity salary audits and required written procedures policy for Board, audited payroll

QUIK PICK EXPRESS, LLC., Carson & Oakland, CA 8/2014 – 12/2015

(Logistics, warehousing, transportation, fulfillment, distribution)

Manager, Human Resources

(resigned, family tragedy)

Mediated employee relations issues, managed legal compliance, handled employee investigations and documentation start to finish

Creation of policies, processes, and systems

Benefits administration (served as Plan Administrator)

Managed leave administration

Managed workers' compensation, risk compliance, safety, Cal OSHA/OSHA compliance

Audited payroll

Conducted compensation equity analysis

Handled DOT compliance and driver issues

Handled all staffing and recruitment (staff doubled in size during my tenure)

Conducted cultural awareness, diversity, bullying, sexual harassment and discrimination training

Conducted situational leadership, performance, change management, and conflict resolution training

Wrote first Employee Handbook for company

Completed all report filing (EEO-1; OSHA 300, 5500; ACA Reporting)


Director, Human Resources

Long-term clients included:

-Healthcare: Buenaventura & Ojai Community Hospitals, Cigna,, HealthCare Partners, Kaiser

-Biotech, Manufacturing, Supply Chain: Amgen Inc., Chatsworth Products, Toyota-Lift

-Real Estate Investment & Property Mgmt: Longwood Mmgt (includes hospice, clinics, assisted living, retirement & residential facilities), New Vista (includes sub-acute, post-acute, assisted living, dementia, retirement properties), Brookdale Sr. Living (assisted living & residential retirement properties); Statewide Enterprises (residential & commercial properties)

Management and administration of Human Resources Department

Created and implemented policies and processes

Mediated employee (non-union and union) relations issues

Handled employee investigations and documentation start to finish

Created and implemented strategic operational development plans for staffing, succession planning, staff reorganization and adverse impact analysis

Conducted situational leadership, change management, conflict resolution and performance management training

Benefits administration

Managed workers' compensation, Cal OSHA/OSHA compliance

Managed leave administration

Managed staffing and recruitment

Conducted cultural awareness, diversity, sexual harassment and discrimination training

CUNA MUTUAL GROUP, Rancho Cucamonga, CA 3/2006 – 11/2007

(Financial services and insurance product sales through credit unions)

Regional Field Human Resources Manager (West, Southwest, Central Regions)

(All field positions were pulled and relocated to Wisconsin corporate office – did not wish to relocate)

Conducted employee relations (non-union) and unionized labor relations investigations and documentation

Handled unionized office closure in California and subsequent reduction-in-force layoffs

Creation and implementation of a new sales incentive compensation plan for field

Created new performance management plan

Managed workers’ compensation and risk compliance

Managed leave administration

Conducted supervisory and situational leadership skills, sexual harassment, diversity, discrimination and safety training

Robert Half International

Recruiting Manager, Perm Placement

Health Net

EEO Compliance Manager, Employee Relations, Staffing & Development

Blue Cross of California

Sr. HR Generalist & Supervisor, Staffing & Recruitment


Career Mgmt. Best Practices; Employment Practices Risk Mgmt. (EPRM); HR Mgmt. & Executive Network; HR Professionals;

HR & Talent Mgmt. Executives; National HR Assoc. (NHRA); Payroll Professionals; PIHRA Professionals;

The Recruiter Network; SHRM; SHRM Networking Group; Sr. Professionals in HR; So. California HR Forum


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