Customer Service Representative

Professional Summary

Skills

Work History

T S

*** ******* **, *** *****, Nv 89138 • Home: 702-***-**** • *****.*.***********@*****.*** Qualified Customer Service Representative with 12years in fast-paced, team-based environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. #1 in my division for 5 years in a row, in all aspects of my job. Sales, adherence, order accuracy, attendance. Made the CIRCLE OF EXCELLENCE list every year I was employed.

MS Windows proficient

Strong client relations

Creative problem solver

Training development aptitude

Quick learner

Strategic sales knowledge

Credit card processing

POS systems expert

Team leadership

Team liaison

Powerful negotiator

Conflict resolution

Process implementation

Extremely organized

Client assessment and analysis

Staff development

Customer Service Rep, and Sales II Virtual, 04/2011 to 08/2017 CenturyLink INC. – Monroe, Louisiana

World Class Customer Service and Sales Professional, who consistently met and exceeded sales targets for 6 years in a row.

Was a member of the Premier Club, and was on the list for the Circle Of Excellence for 6 years, to belong to this club you must, have great attendance, great quality assurance, meet or exceed sales goals, great adherence, and most importantly, Quality Assurance. My scores were always 100% or above. Education

Accomplishments

I also was a SME- Subject Material Expert, and a Team Lead, helped out new hires, if they had any questions or problems, they would come to me.

FCR-First Call Resolution, is extremely important to our customers, so I made sure I did everything I could to make sure I did absolutely everything to make sure I did everything, before transferring. Did credit reviews on potential customers, If they had a low rating would collect deposit. Led weekly meetings, when my Manager was on vacation, or unavailable. Averaged 50 calls a day.

Customer Service and Sales Rep Virtual, 08/2009 to 04/2011 Customer Loyalty Concepts – Denver, Colorado

Extraordinary Customer Service Representative, I took an average of 50-60 calls a day. I would take a survey of what they would be interested in, and match there major or minor with the school that specializes in there subject of choice.

I would then transfer to the proper school, and get them to the right counselor. Customer Service Representative, 01/2007 to 04/2009 Landmark Mechanical – Las Vegas, Nevada

Superior Customer Service Representative

Took calls for service representatives, sent them to the job, so they could fix the problem. Worked with HVAC technicians, also electricians.

Did billing, and P.O's, also helped with payroll, and invoicing. Maintained an excellent relationship with all of our clients, and our technicians.

High School Diploma: 1992

Parma Senior High School - Parma, Ohio

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

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