Customer Service Sales
Resume:
CURRICULUM VITAE
Conrad Clint Jones
PERSONAL DETAILS
Full Name: Conrad Clint Jones
Contact details: 072-***-**** or 065-***-****
***********@*****.***
Home address: ** ******, **** ******
Sonneglans, Randburg
Own Car: Yes
PROFILE
Qualified restaurant manager with 19+ years of professional experience in restaurant management and the meat market industry. Proven success in organizing tasks, increasing sales, and multiplying business from limited material and resources. In searching for a industry where my experience and skills would be put in use.
EDUCATION
1993-1997 Matriculated at Park Town College
ADDITIONAL COURSES
2000-2006
Completed several Meridian Wine Courses, Advanced Selling Techniques, Restaurant etiquette, Cigars, Cognacs and ports, Wines and Fine dining/food and drink
SKILLS AND ABILITIES
Computer skills:
Microsoft Windows 7 / XP / Vista, 8 & 10, Microsoft Office (Word, Excel, PowerPoint, Access), Micros, Cash Guard, Pilot, Meatman, Terayoka.
Management skills:
Excellent customer service skills, Flexibility, Communication skills, Problem-solving skills,
Teamwork skills, Business Start-up skills, customer service experience, Extensive food and beverage knowledge, ability to remember and recall orders, dishes and ingredients, Strong Leadership, motivational and people skills, financial skills.
WORK EXPERIENCE
Company: Loveday Butchery/ Hurwitz Beef in Town
Period: 2013 - Current
Position: General Manager
Duties: Duties are to maintain safety and sanitation. Monitor store inventory, keep supplies in stock and ensure that products are fresh. Other documentation, such as budgets and sales plans, and employee discipline. Handle cash and Cash Guard.
Company: Corner Café in Craighall
Outer Limits in Broadacres
Period: 2012 - 2013
Position: Floor Manager
Duties: Responsible for the hiring, training, and disciplining of restaurant staff. Staffing duties include placing advertisements and interviewing prospective workers. Managing employees, train and communicate restaurant policies to the workers, scheduling shifts, and calling in workers when there is a gap in shift coverage. Taking complaints and greeting customers. Monitor the quality of the service and the food. Ensure the restaurant complies with local health and safety codes for eating establishments. Administrative duties for the facility, such as ordering inventory and supplies, tallying receipts and preparing deposits.
Company: Hunters Run in Miami, Florida
Workaway International
Period: 2011 - 2012
Position: Server/ Waiter (to gain international experience)
Duties: Provide good customer service, take orders, and deliver food. In most situations, answer questions regarding the menu. Working closely with other wait staff and the kitchen to ensure the restaurant is operated efficiently. Offering a dining experience, offering suggestions and recommendations, such as wine pairings, Helping to personalize the meal. Greeting customers, cleaning tables and dining area and setting tables.
Company: Metzuyan (Kosher) on the square in Rosebank
Period: 2009 - 2011
Position: Manager
Duties: Ensuring all the kosher rules and regulations are adhered to, Recruiting, training and supervising staff, agreeing and managing budgets, planning menus, ensuring compliance with licensing, hygiene and health and safety legislation/guidelines, promoting and marketing the business, overseeing stock levels, ordering supplies, producing staff rotas, handling customer enquiries and complaints, taking reservations, greeting and advising customers, problem solving, preparing and presenting staffing/sales reports, keeping statistical and financial records, assessing and improving profitability, setting targets, handling administration and paperwork, liaising with customers, employees, suppliers, licensing authorities and sales representatives, making improvements to the running of the business and developing the restaurant.
Company: Karma Contemporary Restaurant in Greenside
Period: 2005 - 2009
Position: Manager
Duties: Recruiting, training and supervising staff, agreeing and managing budgets, planning menus, ensuring compliance with licensing, hygiene and health and safety legislation, promoting and marketing the business, overseeing stock levels, ordering supplies, producing staff rotas, handling customer enquiries and complaints, taking reservations, greeting and advising customers, problem solving, preparing and presenting staffing/sales reports, keeping statistical and financial records, assessing and improving profitability, setting targets, handling administration and paperwork, liaising with customers, employees, suppliers, licensing authorities and sales representatives, making improvements to the running of the business and developing the restaurant.
Company: Montego Bay Seafood Restaurant in Mandela Square Sandton
Period: 2003 - 2005
Position: Waiter / managerial duties (when necessary)
Duties: Check with customers to ensure that they are enjoying their meals and take action to correct any problems, Communicate with customers to resolve complaints or ensure satisfaction, Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff, Communicate dining or order details to kitchen personnel, Take customer orders, Prepare checks that itemize and total meal costs and sales, Process customer bills or payments, Take orders from patrons for food or beverages, Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages, Enforce rules or regulations, Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required, Present menus to patrons and answer questions about menu items, making recommendations upon request, Clean tables or counters after patrons have finished dining, Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine, Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties, Inform customers of daily specials, Prepare tables for meals, including setting up items such as linens, silverware, and glassware, Explain how various menu items are prepared, describing ingredients and cooking methods, Stock service areas with supplies such as coffee, food, tableware, and linens, Remove dishes and glasses from tables or counters, take them to kitchen for cleaning, Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests, Perform cleaning duties, such as sweeping and mopping floors, tidying up server station, taking out trash, or checking and cleaning bathroom, Bring wine selections to tables with appropriate glasses, and pour the wines for customers, Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. Escort customers to their tables, Fill salt, pepper, sugar, cream, condiment, and napkin containers, Describe and recommend wines to customers, provide guests with information about local areas, including giving directions.
Company: The Bull Run Restaurant in Balalaika Hotel, Sandton
Period: 2001 - 2003
Position: Waiter
Duties: Check with customers to ensure that they are enjoying their meals and take action to correct any problems, Communicate with customers to resolve complaints or ensure satisfaction, Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff, Communicate dining or order details to kitchen personnel, Take customer orders, Prepare checks that itemize and total meal costs and sales, Process customer bills or payments, Take orders from patrons for food or beverages, Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages, Enforce rules or regulations, Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required, Present menus to patrons and answer questions about menu items, making recommendations upon request, Clean tables or counters after patrons have finished dining, Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine, Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties, Inform customers of daily specials, Prepare tables for meals, including setting up items such as linens, silverware, and glassware, Explain how various menu items are prepared, describing ingredients and cooking methods, Stock service areas with supplies such as coffee, food, tableware, and linens, Remove dishes and glasses from tables or counters, take them to kitchen for cleaning, Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests, Perform cleaning duties, such as sweeping and mopping floors, tidying up server station, taking out trash, or checking and cleaning bathroom, Bring wine selections to tables with appropriate glasses, and pour the wines for customers, Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. Escort customers to their tables, Fill salt, pepper, sugar, cream, condiment, and napkin containers, Describe and recommend wines to customers, provide guests with information about local areas, including giving directions.
Company: Fishmonger in Illovo
Period: 1999 - 2001
Position: Waiter
Duties: Check with customers to ensure that they are enjoying their meals and take action to correct any problems, Communicate with customers to resolve complaints or ensure satisfaction, Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff, Communicate dining or order details to kitchen personnel, Take customer orders, Prepare checks that itemize and total meal costs and sales, Process customer bills or payments, Take orders from patrons for food or beverages, Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages, Enforce rules or regulations, Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required, Present menus to patrons and answer questions about menu items, making recommendations upon request, Clean tables or counters after patrons have finished dining, Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine, Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties, Inform customers of daily specials, Prepare tables for meals, including setting up items such as linens, silverware, and glassware, Explain how various menu items are prepared, describing ingredients and cooking methods, Stock
Company: Espresso Café and Bistro in Parkhurst
Period: 1997 - 1999
Position: Barman and Junior management
Duties: Prepare alcohol or non-alcohol beverages for bar and restaurant patrons. Interact with customers, take orders and serve snacks and drinks. Assess customers’ needs and preferences and make recommendations. Mix ingredients to prepare cocktails. Plan and present bar menu. Check customers’ identification and confirm it meets legal drinking age. Restock and replenish bar inventory and supplies. Stay guest focused and nurture an excellent guest experience. Comply with all food and beverage regulations. Supervise staff when management was busy.
REFERENCES
Reference Letters – Available on request
Name: Jarren Hurwitz
Company: Loveday Butchery/ Hurwitz Beef /Meztuyan (Kosher)
Contact number: 082-***-****
Name: Zara Kara
Company: Karma Contemporary Restaurant
Contact number: 011-***-****
Name: Manny
Company: Montego Bay
Contact number: 011-***-****
Name: Kim Cardosa
Company: The Bull Run
Contact number: 011-***-****
Name: Pedro
Company: Fishmonger
Contact number: 011-***-****
Name: Jo- Ann Flaum
Company: Espresso Cafe
Contact number: 011-***-****
Name: Greig
Company: Cnr Cafe
Contact number: 011-***-****
Name:
Company: Outer Limits
Contact number: 011-***-****
Name: Charlotte Quenet
Company: Work away International
Contact number: 0861 WORKAWAY
Contact this candidate