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Customer Service Administrative Assistant

Location:
Grayson, GA
Posted:
June 11, 2018

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Resume:

TP

OBJECTIVE

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.

SKILLS

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

TERAHLEA PARKER

1645 MOUNT MCKINLEY DR GRAYSON, GEORGIA 30017

404-***-****

TER

CUSTOMER SERVICE EXPERIENCE

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

Ability to remain professional and courteous with customers at all times

Excellent verbal and written communication skills

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Answer questions about warranties or terms of sale.

EXPERIENCE

Homemaker 2015 - CURRENT

Racetrac/Associate May 2013 - Feb. 2015

AMC/Film Crew Member April 2013 – Oct. 2013

The Atlanthen Group/CSR Feb. 2011 - May 2012

EDUCATION

Berkmar High School

Diploma - 2010 - GPA 3.5

Everest Institute

Medical Administrative Assistant Diploma - 2011 - GPA 4.0

Georgia Gwinnet College

Psychology 2017 - Current



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