Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
1645 MOUNT MCKINLEY DR GRAYSON, GEORGIA 30017
CUSTOMER SERVICE EXPERIENCE
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
Ability to remain professional and courteous with customers at all times
Excellent verbal and written communication skills
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Answer questions about warranties or terms of sale.
Homemaker 2015 - CURRENT
Racetrac/Associate May 2013 - Feb. 2015
AMC/Film Crew Member April 2013 – Oct. 2013
The Atlanthen Group/CSR Feb. 2011 - May 2012
Berkmar High School
Diploma - 2010 - GPA 3.5
Medical Administrative Assistant Diploma - 2011 - GPA 4.0
Georgia Gwinnet College
Psychology 2017 - Current