Administration Assistant

Sue A. Saijaroen-Wall

** ********** ***, ***********, ** 25405

**************@*****.*** 214-***-****

District Administrator

~ Summary of Qualifications ~

Accomplished Professional with extensive experience in Administration, Payroll Implementation, Sales, Customer Service, Human Resources and Communications.

Adept at developing and maintaining administrative and procedural processes that reduce redundancy, improve efficiency and achieve organizational objectives.

Exceptional interpersonal communication and analytical skills.

Cultivates and maintains relationships with management, partners, clients and colleagues.

Proficient in Microsoft Office Suite and Custom Software Programs.

Professional Experience

United States Postal Service Martinsburg, WV

City Carrier Assistant, 2015 to 2016

Responsible for the efficient delivery of all classes of mail across assigned route. Prepared and sorted mail for distribution. Managed undeliverable correspondence in adherence with established procedures. Collected mail from customers for delivery utilizing portable electronic scanner. Delivered registered and insured mail. Reconciled payments collected.

Key Contributions:

Interfaced with clients to ensure a positive customer experience. Furnished patrons with postal information, as well as other forms and documentation.

Reported damage to mail boxes and centralized delivery equipment to ensure prompt repair.

Received and registered letters and first class mail at carrier delivery window.

Verified with hotels and other establishments to ensure undeliverable mail was not unduly held.

Performed clerical duties. Delivered stamps and supplies to contract stations.

Insperity Dallas, TX 2005 to 2012

Sales District Administrator, 2012 to 2014

Performed an extensive blend of administrative services including office management and support functions for the Sales Division. Served as liaison between sales staff and management to facilitate communications and ensure effectual operations.

Key Contributions:

Coordinated meeting itineraries and room usage, as well as memos and correspondence.

Organized office calendars and communicated with District Manager to synchronize schedules.

Handled and responded to incoming communications via telephone, fax, and mail. Circulated external and internal correspondence appropriately.

Arranged all aspects of travel arrangements for the District Manager. Processed and discreetly managed high level of confidential and sensitive information.

Managed finances including the reconciliation of AMEX account, ExpensAble account and Mileage reports.

Sales District Administrator (Continued)

Provided administrative support to sales staff to facilitate the successful completion of activities.

Delivered standard computer training to sales staff. Performed troubleshooting and technical assistance, as needed.

Participated in the preparation of sales proposals. Performed final review of completed sales accounts in preparation for distribution to management.

Maintained census data utilizing electronic database. Ensured the integrity of all hard and soft copy data.

Performed sales analysis and prepared monthly sales reports. Completed special assignments including leads and sales activities.

Completed and processed new hire onboarding documentation. Reviewed and submitted payroll for processing.

Served as company ambassador. Represented the District Office as Volunteer Council Member focusing on community involvement.

Payroll Implementation Coordinator, 2005 to 2012

Oversaw the daily operational activities of coordinators. Ensured the successful implementation of clients into software applications. Provided ongoing support to the Orientation Representative and managed client relationships to ensure a high level of customer satisfaction.

Key Contributions:

Ensured compliance with regulatory agencies by monitoring processes and interfacing with clients, to confirm receipt of outstanding legal or government documentation.

Participated in process and audit initiatives to ensure Sarbanes-Oxley compliance.

Applied knowledge of Human Resources functions including payroll, employee orientation, benefits, job responsibilities and exemptions to assist in on-boarding activities.

Pursued the collection of delinquent contracts and entered data into software applications to activate new accounts.

Provided training, guidance and mentorship to new coordinators. Served as a resource regarding payroll implementation best practices.

Ensured adherence to payroll deadlines by verifying paperwork for completion and accuracy.

Collected, updated and coordinated payroll documentation for in preparation for transfer.

Additional experience as PCA (2017) for HIVA, Inc., Legal Assistant (2005) for Martin & Vrana, Nurse Staff Assistant (2002 to 2005) for American Airlines and

Associate Business Manager (1997 to 2001) for Weber County Library.

Education & Achievements

Coursework, Real Estate, SPRUCE SCHOOL OF REAL ESTATE, INC., Charleston, WV

Bachelor of Science, Gerontology and Social Work, Weber State University, Ogden, UT

Eastern Panhandle Award, Hand & Heart Award

Achievement Award, Insperity

Scholarship Award, American Library Association

Certification in Personal Care

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