Engineer Desktop Support

Paul MacLear

********@*****.*** 732-***-****

LINKEDIN @WORK @PLAY

SERVER & NETWORK SUPPORT ENGINEER

Resourceful, flexible, versatile server and network support engineering consultant and project management professional with experience in mixed PC, UNIX and Macintosh environments. Talented diagnostician adept at procurement, inventory management, and recycling systems to contain costs and avoid waste. Install and troubleshoot systems. Provide operational and technical expertise to determine facility’s technology needs. Support and enhance system reliability, security and functionality in mission-critical technical environments.

Selected Achievements and Recognitions

Crystal Flame Award, symbolizing courage in the face of adversity during the World Trade Center rescue and recovery efforts immediately following 9/11. MITRE worked in conjunction with NYFD and NYPD to capture satellite images to determine “hotspots” at Ground Zero: areas with fire risk, and to capture and pinpoint cell phone communications and signals for possible survivor’s search and rescue, 2001.

Spot Award recognition for site Budget and Spending Reform, 2006.

Director’s Award for Excellence in Support of new Technology Research and Engineering, 2005

Spot Award for 100% Compliance in reform of Property Management and Inventory Control, 2005

High Achievement Award at IBM Global Services for designing its Corporate Approved Global System Process for Procurement, Data Backup and Standard Image Processing, 1999.

TECHNICAL SUMMARY

Hardware Devices Dell, Compaq, IBM, Macintosh, Juniper, Cisco, and many others.

Operating Systems Microsoft, MacOS, Solaris, Linux, various firm wares and many others.

Software Applications DB, Mail, Storage, Backup, Virtual systems, SAN, NAS, Security and many others.

Business Solutions Windows OS Deployment, Windows XP to Windows 7 Migration, Office 2003 to Office 2010/2007 Migration, Experience in Ghost/APP-v/Thin App Applications, Experience in VMWare ESX, Virtual PC/ Hyper-v Experience, Windows 7,Migration from WIN XP, VISTA, App-V Application Virtualization, THIN APP from VMware, Creating Plan for 500 Windows Desktop Migration, Virtual PC Implementation, SQL Knowledge, Application Packaging and deployment of Windows 7 and Office 2010, User state migration and Virtualization, Remote Desktop Services Microsoft Enterprise Desktop Virtualization.

PROFESSIONAL EXPERIENCE

VCLOUD9 LLC, Keyport, NJ 2017 to Present

Cloud support and managed services company.

CTO / Field Service and Support Engineer

Build, test, troubleshoot and support all hardware and software tools with different levels of complexity and diversity

Provide daily technical support of complex, integrated and dynamic technology systems for support, installation, troubleshooting, network configuration, engineering, and purchasing of maintenance, equipment and supplies for Windows, Linux, and Macintosh systems. VMware, HyperV client and server, vSphere, vCenter, Network Storage, backup and disaster recovery systems and procedures.

Manage systems administration involving security, procurement, future technology vision, maintenance, updating, implementations, operational auditing/troubleshooting to ensure security.

Provided asset management, procurement, PC hardware / software support, training and network management to local and wide area users with all Microsoft OS, Macintosh OS, and standard software.

Provide onsite and remote helpdesk support services to clients. Ticket management and handling via SolerWinds.

TWO RIVER TECHNOLOGY GROUP, Red Bank, NJ 2013 to 2017

Cloud support and managed services company.

Field Service and Support Engineer

Build, test, troubleshoot and support all hardware and software tools with different levels of complexity and diversity

Provide daily technical support of complex, integrated and dynamic technology systems for support, installation, troubleshooting, network configuration, engineering, and purchasing of maintenance, equipment and supplies for 150 Windows, Linux, and Macintosh systems. VMware client and server, vSphere, vCenter, Oracle Web Logic server, MySQL Server, Exchange Server, Network Storage and backup systems.

Manage systems administration involving security, procurement, future technology vision, maintenance, updating, implementations, operational auditing/troubleshooting to ensure security.

Provided asset management, procurement, PC hardware / software support, training and network management to local and wide area users with all Microsoft OS, Macintosh OS, and standard software.

Provide onsite and remote helpdesk support services to clients. Ticket management and handling via Connect Wise.

MITRE CORPORATION, Eatontown, NJ 2001 to 2012

MITRE is a federally funded, not-for-profit, nationwide corporation that provides systems engineering, research and development, and advanced technology support to the government.

Server Support Engineer / Network Support Engineer

Build, test, troubleshoot and support all hardware and software tools with different levels of complexity and diversity

Provide daily technical support of complex, integrated and dynamic laboratory technology systems for support, installation, troubleshooting, network configuration, engineering, and purchasing of maintenance, equipment and supplies for 150 Windows, Linux, Macintosh, and Solaris computers. VMware client and server, vSphere, vCenter, Oracle Web Logic server, MySQL Server, Exchange Server, Network Storage and backup systems.

Manage systems administration within 200+ person facility, involving security, procurement, future technology vision, maintenance, updating, implementations, operational auditing/troubleshooting to ensure security of file server.

GE CAPITAL ITS, Eatontown, NJ 2000 to 2001

Desktop support company providing contract services.

System Support Engineer / Network Support Engineer (MITRE Corporation Contract)

Provided asset management, procurement, PC hardware / software support, training and network management to local and wide area users with all Microsoft OS, Macintosh OS, and standard software.

IBM GLOBAL SERVICES, Holmdel, NJ 1999 to 2000

Desktop support company providing contract services.

System Support Engineer / Network Administrator (Lucent Contract)

Provided PC support, installed and upgraded software and OS on laptops, desktops, workstations and servers.

Delivered training and network management to LAN and WAN users.

Designed data backup support and retrieval procedure for international IBMGS utilization.

Designed, built, implemented and administered standard imaging server hardware and software plan through network procedures for local desktop support rebuilds via TCP/IP.

MOVADO GROUP, INC., Lyndhurst, NJ 1998 to 1999

Desktop Support Engineer / Network Administrator

Supported, installed, upgraded and purchased equipment and software, trained and managed network for LAN and WAN users.

Provided AS/400 Mainframe application support. (GUI/400, BPCS3.0, BPCS 6.0)

Major migration projects from Twin Ax, Cat 3 to Cat 5, and Dumb Terminals to desktops, data transfer for all types of software applications. Upgraded hardware / software for year 2000 compliance.

ON-SITE COMPUTER SERVICE CONSULTANT, Ocean Grove, NJ 1997 to 1998

Desktop Support Engineer / Network Administrator

Provided PC support, installation and upgrade of software, purchase of equipment and software, trained and managed network for LAN and WAN users; managed migration projects.

MARSHALL ELECTRONICS REPAIR, Brick, NJ 1992 to 1998

Electronics Engineer / Network Support Engineer

Troubleshot, upgraded and repaired printers, office copiers, SVGA CRT monitors and fax.

Serviced, repaired, assembled, installed, and tested: electronics, mechanics, computers, robotics, lasers, electrical & optical, network administration, servers, terminals, routers, hubs.

CERTIFICATIONS

Department of Defense Government Clearance since January 2001.

Defense Security Services NISPOM Chapter 8 Requirements for Industry, 2005 LINTHICUM, MD ISSM / ISSO.

CompTia LINUX + Certification, 2006, Bushkill, PA Certification.

Microsoft Windows NT MCSE Certification 1998 Brick Computer Science Institute.

PROFESSIONAL DEVELOPMENT AND EDUCATION

Sun Solaris Administration

Essentials of Cisco Security

OSPF Design / Configuration Package Titles 1-2

CCNA® Boot Camp

ICND (Interconnecting Cisco Network Devices)

Networking Fundamentals

Linux Professional LPIC 101, 102

Internet / Network Communications

HP-UX Administration

Linux System Administration- UNIX II, UNIX l

Advanced Routing e-Lab Bundle

Troubleshooting TCP/IP Networks

IT Support Engineering /Systems Administration Certificate 1998

BRICK COMPUTER SCIENCE INSTITUTE, Brick, NJ

Brunswick Electronics Certificate in Electro-mechanics, GPA 4.0 1996

BRUNSWICK ELECTRONICS SCHOOL, Muskegon, MI

Associate of Art in Music Education, GPA 3.5 1991

BROOKDALE COMMUNITY COLLEGE, Lincroft, NJ

OTHER EXPERIENCE

Musician and Music Teacher: write and produce original music; knowledge of music production technology, experience in studio operations.

Proclamation by the Middletown Mayor for the highest level of artistic achievement within Monmouth County Public School System in NJ, 1985.

Recently worked as an independent consultant with AMF and Brunswick corporation industry professionals to engineer and provide a comprehensive and diverse solution to their legacy electronic and proprietary environment issues with IEEE standards for future compatibility vision. 3 solutions were been completed one of which is already in production and is being sold across the country to commercial customers and their businesses.

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