Manager Security Officer
Resume:
Curriculum Vitae
Jacques Potgieter
Nationality: South Africa
Sex: Male
Date of Birth: 14/05/1967
Marital Status: Married
Health: Excellent
Address: *** ****** ***** **** ****** Falls Roodepoort Driver’s License: A/EB
Home Language: Afrikaans
Contact numbers: 082-***-****
Email add: ac5u04@r.postjobfree.com / ac5u04@r.postjobfree.com Availability: Immediately
EDUCATION
• High School
WORKING SKILLS
• MS Excel, MS Word, MS PowerPoint, MS Outlook,
• Report Writing
• Risk Reports
• Security Grade B
OTHER INTERESTS / HOBBIES
• Motorcycles
• Outdoor Activities (Hiking)
• Ice Skating
EMPLOYMENT
Red Alert Cleaning & Security May 2017 – April 2018 Operations Manager Cleaning Retrenchment
Duties
Conducting contract / site inspections and record any problems on a non-conformance report. Conduct an interview and record Minutes: Raise NCR's if appropriate in respect of problems or Complaints: Complete and Maintain a personal PR Chart as per ISO requirements ensuring Area Mangers do the same Ensure the area managers have up dated Job Descriptions on all their Sites. Ensure that the correct number of 2020 Visits are conducted by yourself and the Area Managers, Developing client relationships to ensure customer loyalty & superior service levels. Ensure that Customer Satisfaction Surveys are conducted annually, recorded, analysed and follow up unsatisfactory reports with the relevant clients as per ISO 9001 procedure/standard. Respond to client complaints immediately and solve problems in conjunction with the Area Managers. Uplift the image of the company to where the client views Red Alert to be the market leader. In cases of Client Contract conclusion carry out the demobilization process effectively Allocate new contracts to Area Managers and prepare in advance to ensure a smooth start up and continued smooth running of the contact.
The Operational Manager must be on site to the start of a new contract Arrange follow up meetings with new clients to gauge satisfaction, action required improvements Ensure the area manager has implemented all ISO & quality systems on site Recruiting of only the best qualified staff.
Developing all relevant levels of Operational Staff which includes assisting Area Managers with Clause 2.4 (Area Managers Job Description)
Managing the Operation staff in a way that leads to higher productivity and job satisfaction Identify Positive or Negative Behaviour and conduct the necessary discussions involving the AM's Appraising relevant levels of Operational staff continually. Implementing company policies and procedures.
Manage and motivate all Operations staff working below you including Cleaners Monitor the performance of all staff and identify areas where improvement is needed. Effectively conduct Exit In reviews
Ensure the availability of equipment / vehicles for new contracts and assist Regional Branch Manager with the purchase thereof
Monitoring the standard of equipment and ensure it is recorded in the relevant registers. Ensure compliance to all relevant legislation
Monitor Vehicles for any damages.
Monitor condition of vehicles and ensure the correct paper work / reports are completed and submitted to the Regional Manager
Ensure all staff driving a vehicle have a valid driver’s license and have completed relevant documentation
(Copies kept in the employee's files).
Monitor fuel consumption on all vehicles and ensure budgets are adhered to. Ensuring that the dress code for all Cleaners and managers is strictly adhered to and the condition of the uniform is up to standard (Uniforms issued to Cleaning Staff is recorded on the kit issue forms by the Area Managers and also, issued at the correct frequencies).
Ensuring that Cleaning Staff and vehicles project a professional image always. Uplift the overall image of the company to be the market leader. Represent Red Alert at meetings and Functions as required Developing and implementing new ideas and methods relating to the Cleaning Industry. Implement and maintain the ISO 9001 quality system and ensure the NCR System is effective Monitor ISO 9001 standards on sites and ensure complete compliance in all areas. Prepare for internal & external ISO 9001 audits.
Ensuring that all relevant documentation is completed by the operations officer in the case of an IOD. Ensuring that safe working practices are implemented and adhered to at all sites. Assist the Regional Manager with the necessary HS Meetings and appointments and activities of responsibility Assist and ensure that Area Manager wage related responsibilities as per the AM Job Description 3.1 to 3.16 Be available after hours when required to respond to any situation that may require your attention. Assist AM's to carry out additional once off work for clients as well as casual contracts or Reliever duties Assist in the delivery and collection of documents, mail and cheques etc from sites and other locations Assist AM's in searching and site incident investigations as required Produce reports when required
Assist with the Commencement and Termination of Client Contracts Check and sign all appropriate Site and Base documentation as required EMPLOYMENT
• SmartMatta Waste Management 01 January 2014 – 30 April 2017 Area Manager
- Monitor contract performance to ensure the contracts operate correctly in accordance with the current contract terms and conditions
- To ensure that waste management performance management information is maintained and performance targets achieved on behalf of the Authority.
- To be responsible, in liaison with the Service Manager (Waste and Recycling), for devising, implementing and maintaining performance management information systems in accordance with the contracts.
- To be familiar with and able to undertake when necessary, manual and computerised database management, including the generation of service management reports relating to the services.
- To be responsible for ensuring quality of service and suggesting quality improvements to the Service Manager (Waste and Recycling)
- Health and safety issues: - Undertake regular safety monitoring of the contractors Monitor incident reports and identify trends. Take action after consultation with Service Manager (Waste Management).
- To report to and attend appropriate meetings as directed by the Service Manager (Waste and Recycling). Some of these may be outside normal working hours
- To investigate and record evidence in respect of any relevant contravention of waste legislation and in accordance with our policies and in conjunction with Legal and Democratic Services ensure appropriate education or enforcement action is taken.
- To maintain up to date knowledge of any legislative changes and their potential implications.
- To assist the Service Manager (Waste and Recycling) in the preparation of tender specifications.
- To visit waste contractor sites as appropriate to the effective operation of the service. EMPLOYMENT
• Quatro Cleaning Services 03 January 2013 – 30 December 2013 Area Manager
EMPLOYMENT
• Fidelity Security Services 01 July 2011 – 01 December 2012 Operations Manager
EMPLOYMENT
• Federal Africlean 06 September 2006 – 01 June 2011 Area Manager
EMPLOYMENT
• Fidelity Security Services 20 August 1999 – 01 September 2006 Site Manager Resigned: Position Offered in Cleaning Sector Operations Manager
Area Manager
EMPLOYMENT
• Retex Security Services 27 July 1998 – 30 June 1999 Site Manager Company closed due to financial issues EMPLOYMENT
• SABC Auckland Park 01 February 1989 – 01 March 1995 Junior Security Officer Retrenchment
Security Officer
Senior Dog Handler
Principal Security Officer
REFERENCES
• Mr Seth Davids – General Manager Gauteng Region
• Smartmatta (Barloworld Logistics) Waste Management & Recycling
- ac5u04@r.postjobfree.com
• Mr Martin Raath – Regional Manager Quatro Cleaning Services
• Branch Manager Red Alert Cleaning Services
- ac5u04@r.postjobfree.com
• Mr Leon Bredenkamp – Owner Federal Africlean
• Mr Wikus Koekemoer – General Manager Gauteng Region
• Fidelity Security Services
• Mr Vincent Mabuza – General Manager SABC Security Services
Contact this candidate