Customer Serviice Representative
Resume:
OLALERE, DAMOLA RAFIAT
House **, Adeniyi Street, Itire – Surulere, Lagos Nigeria.
Contact No: +234**********, +234**********.
E-mail Id: ************@*****.***
LinkedIn: https://ng.linkedin.com/in/dammyolalere
Bio-data
D.o.B (27 – 11)
Marital Status Single
Gender Female
Summary of Qualification
Masters in Business Administration (In view)
Post graduate Diploma in Customer Relations for ICRM (2014)
BSc Political Science (2012)
Work Experience
May, 2016 – Date Startimes Lagos, Nigeria
Position held: Call Centre Agent Department: Customer service
Responsibility: To resolve inbound and outbound calls to customers’ satisfaction.
Ensuring customers get properly informed about adjustments made to stations and policies.
To manage and update customers account(s).
February, 2014 – April 2016 Mutual Benefit Assurance Plc Lagos, Nigeria
Position held: Executive Marketer Department: Marketing
Responsibility: To enlighten the mass on various insurance policies and working out a suitable plan for prospective clients’ understanding and good compliance.
Understanding basic selling techniques and the art of convincing/compelling prospective clients.
Attendance of meetings scheduled for specific days of the week, where new products (Insurance policies) could be introduced and explained..
Calculating premiums (percentage interest) and establishing payment methods using Microsoft Excel.
Performing administrative tasks, such as maintaining records and handling policy renewals
NYSC Experience (NYSC Cert No. A002533581)
March, 2013 – February, 2014 Collins Memorial Secondary School Abia (Ohafia), Nigeria.
Position held: Class Teacher Subject: Government
Responsibility: Impacting knowledge to the pupils through the resources provided.
Updating Records (Assessment sheets, Lesson note, Students’ register)
Introducing Art and crafts as a subject in every class with every pupil picking up, at least one area of speciality.(Dedicated Speciality: Bead making, Hair making and Facial Makeup)
Educational Qualification
2008 – 2012 University of Ibadan, Ibadan. BSc. Political Science
2000 – 2006 ANSAR UN-DEEN Girls High School, Odo-Eran WASSCE & NECO
1992 – 1999 Oba-Adelani Gbogboade Memorial Nursery
& Primary School, Ijeshatedo.
Alumni Membership
University of Ibadan Alumni.
Professional/Educational Certifications
Post graduate Diploma in Customer Relations for ICRM (2014)
Language
English & Yoruba (fluent)
Computer literacy
Proficient/intermediate in the use of:
Microsoft Word, Microsoft Excel, PowerPoint(Intermediate)
Skills
Communication (Verbal & Written)
Time management
Team work (Evident in Group fieldwork)
Listening
Interests/Hobbies
Reading novels, Travelling, Constructive discussions.
Article/Research Work/Project
Reforming the Electoral Process for Democratic Consolidations in Nigeria, 1999-2011
(2012)
REFEREES
Mr Olagunju. K.
Manager, Mutual Benefits Assurance Plc, Nigeria
Dr Idowu J.
Lecturer, University of Ibadan
Faculty of Social Sciences
Tunde Oyekanmi
Snr Lecturer, University of Ibadan
Faculty of Social Sciences
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