Customer Service Care
Resume:
SHANNON M. HOLLIS
Almont, Michigan 48003
*.*.******.**@*****.***
CAREER OBJECTIVE
A highly motivated customer service associate with12 years of experience in the Inventory Management Industry seeking a position that will utilize expertise and knowledge to contribute to client satisfaction and profitability. With 2 years in retail as key carrier and 2 years as retail associate.
BACKGROUND SUMMARY
Strong knowledge with Microsoft Office and Windows XP. Work well independently and take initiative readily. Demonstrated ability to complete multiple assignments simultaneously, meet deadlines and achieve objectives. Highly effective verbal and written communication skills, thrive on challenges and the resolution of complex problems.
PROFESSIONAL EXPERIENCE
RITE AID, Washinton, MI 2015 -
Customer Service / Shift Supervisor
Worked with customers finding products in the store, answering questions about items, while supervising and managing the store .
●Worked with customers resolving issues providing high level of customer care and satisfaction.
●Answered phones and exculpating issues as needed.
●Maintained 100% on time delivery and 100% customer satisfaction.
●Trained and supervised new staff members.
●Recognized the ability to obtain specific requirements from the customers
●Handled and managed money in the safe and registers
●Opening and closing the store
●Supervising associates
●Trouble shooting computer issues
● Stock shelves, unload delievey truck.
●Cash customers out
●Work with vendors
●In charge of doing banking
RITE AID, Almont, MI
Customer Service
Worked with customers finding products in the store, answering questions about items. Cashing customers out in a timely manner.
●Worked with customers resolving issues providing high level of customer care and satisfaction.
●Answered phones and exculpating issues as needed.
●Maintained 100% on time delivery and 100% customer satisfaction.
●Trained and supervised new staff members.
●Recognized the ability to obtain specific requirements from
●Stock shelves, unload delievey truck.
●Cash customers out.
●Worked with vendors.
●Recognized the ability to obtain specific requirements from the customer.
●Open and close the store.
●Handled and managed money in the safe and registers.
●In charge of doing the banking.
DOLLAR GENERAL, Washinton mi 2007-2009
Worked as a cashier for 9 months, then worked my way up to key carrier.
Customer service / shift supervisor
Worked with customers with finding products in the store and cashing the customers out. Worked with customers resolving issues providing high level of customer care and satisfaction.
●Tracked down items for customers.
●Answered phones.
●Stock shelves, unload delievey truck.
●Trained and supervised new staff members.
●Cash customers out.
●Worked with vendors.
●Recognized the ability to obtain specific requirements from the customer.
●Open and close the store.
●Handled and managed money in the safe and registers.
●In charge of doing the banking.
Client Service / Support Specialist
Worked with customer inventory and loaded data into a preparatory system prior to counting in the stores. Communicated with the customer throughout the inventory process. Tested programs to count the customers inventories.
●Worked with customers resolving issues providing high level of customer care and satisfaction.
●Tracked documents and monitored the final product back to the customer.
●Answered phones and exculpating issues as needed.
●Maintained 100% on time delivery and 100% customer satisfaction.
●Trained and supervised new staff members.
●Recognized the ability to obtain specific requirements from the customer.
RGIS INVENTORY SERVICE, Auburn Hills, MI 1994-2006
World wide inventory company.
Client Service / Support Specialist
Worked with customer inventory and loaded data into a preparatory system prior to counting in the stores. Communicated with the customer throughout the inventory process. Tested programs to count the customers inventories.
●Worked with customers resolving issues providing high level of customer care and satisfaction.
●Tracked documents and monitored the final product back to the customer.
●Answered phones and exculpating issues as needed.
●Maintained 100% on time delivery and 100% customer satisfaction.
●Trained and supervised new staff members.
●Recognized the ability to obtain specific requirements from the customer.
SENECA GROUP HOME, Romeo, MI 1992-1993
Mentally and physically handicap home for adults.
Staff Worker
Helped clients to meet their objectives and goals. Provided clients a close to a home environment.
●Conducted outings for clients.
●Helped clients shower, take meds and perform household chores.
●Handled household duties as required.
●Prepared meals daily.
VAN DYKE GROUP HOME, Romeo, MI 1990-1991
Mentally and physically handicap home for adults.
Staff Worker
Helped clients to meet their objectives and goals. Provided clients a close to a home environment.
●Conducted outings for clients.
●Helped clients shower, take meds and perform household chores.
●Handled household duties as required.
●Prepared meals daily.
KMART, Lake Orion, MI 1987-1987
Retail variety Store. Now owned by Sears.
Cashier / Stock
Promoted customers service. Assisted the customer with their needs.
●Promoted customers service and assisted them at the checkout.
●Stocked and straighten merchandise and restocked.
EDUCATION
Certification, ( MORC ) Macomb Oakland Regional Center, Macomb, MI 1990
Graduate, Lake Orion High School, Lake Orion, MI 1982
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