Customer Service

ISMAILA Amos Frederick

Block ** Flat B NAF Base, Yola Adamawa State

Phone number; 080********

E-mail: ****************@*****.***,

Personal Data

Date of Birth: 15th April 88

Sex: Male

Nationality: Nigerian

Tribe: Tangale

Language Spoken: English, Hausa and Tangale

State/LGA: Gombe/Billiri

INSTITUTIONS ATTENDED AND QUALIFICATIONS WITH DATE

Ahmadu Bello University, Zaria

Post Graduate Diploma in Public Administration 2014-2015

University of Maiduguri

B.A History 2007-2011

Air force Military School Jos

NECO 1999-2006

Air force Primary School Ikeja

First School Leaving Certificate 1992-1999

OTHER CERTIFICATES

National Youth Service Corps (NYSC) 2013

Certificate in information communication technology,

Chi Target Company 2012

Graduate Nigerian Institute of Management (NIM) 2013

WORK EXPERIENCE

2015-2017: Ison BPO International “MTN process”

Position: Customer care representative

KEY ROLE

-Manage large amount of incoming calls & customer service enquiries

-Handle customers complaint, provide appropriate solutions and alternative within the time limits, follow up to ensure resolution, and also raise service request for documentation.

-Identify and assess customers needs to achieve satisfaction.

-Provide accurate, valid and complete information by using the right work tools.

-Go the extra mile to inform customers of the organizations new products

-Follow communication procedures, guideline & policies

2012-2013 NYSC, Community Development Service Groups

Position Secretary

-Taking minutes of meetings and keeping files of past minutes.

-Management of petty cash

-Handling verbal written communication

-Ensured the completion of the CDS project

-Creating friendly relationship with Corp Members & Staffs of NYSC

SKILL & COMPETENCE

-Interpersonal relationship skill

-Good command and use of English and Hausa

-Proficient use of computer application Microsoft and excel

-Ability to prioritize work

-Ability to adapt quickly to different working environment

-Ability to work with team to achieve organizational goals

-Charismatic with a great sense of belonging towards achieving organizational goals.

-Good and effective presentation, planning, time management & coordinating skill.

HOBBIES

Reading and Research

Playing Scrabble

Travelling

REFEREES

Lt Col. H.Y Musa Army Head Quarters,

Nigerian Finance Corps Abuja.

080*******, 080********

Mr. Ikomi Chiroma

Guarantee Trust Bank Nigeria Plc.

070********

Patricia Lukong Boibe

Team Lead Ison BPO International (MTN Process), Ibadan

081********

Contact this candidate