Human Resources Customer Service
Resume:
Nia Thomas
***********@*****.***
**** ********* **, **** *******, OH 45069
Career Summary: Looking for an internship opportunity where I can demonstrate my teamwork, perseverance and communication skills in the generalist Human Resources area. The experience is more important than the final gain, so I’m more than willing to volunteer my time to reach my goal.
Skills and Highlights
Strong communication, organizational, problem solving, strategic capacity and analytical skills
Drive to consistently provide excellent customer service
Highly organized with an ability to prioritize time-sensitive assignments
Human Resources Seminar GCHRA - Negotiating Breakthroughs, 2017
Human Resources Workshop GCHRA How to: Drugs in the Workplace, 2017
Human Resources Workshop GCHRA Talent Acquisition Trends & Legal Trends, 2017
Human Resources Seminar GCHRA Social Media - A New Nightmare, 2017
Human Resources Seminar GCHRA, How to Assist Employees with Personal Issues, 2017
Dominion systems, Applicant Tracking System (ATS), webinar 2017
Training
6/2018 - Excel Introduction 2016 – Great Oaks Training Learn to use formulas and functions to analyze your data. Discover how to create spreadsheets that are accurate and easy to read.
Work Experience
June 2017 – August 2017
ORC International, Cincinnati, OH
Research Interviewer
Interviewed clients and asked details questions and achieved our daily goals of 5 completes or 80%
Helped slash our administration cost by 50% by fielding multiple survey categories during one shift
Assisted in helping consumers better understand the service they should be receiving from companies
Maintain call center application databases to help track the interview success and failure rates
June 2016 – August 2016
McDonald’s, West Chester, OH
Crew member
Assisted customers with menu suggestions for food items and processed their orders.
Used the POS database to ensure accuracy and inventory was updated
Processed credit cards and cash orders and reconciled registers to ensure accuracy
Food preparations consist of cooking food and assembling sandwiches.
Education
Senior – Purdue University Fort Wayne, Class of 2019
B.S. College of Arts Minor: Organizational Leadership focus Human resources
Human Resource classes: Human Resources Issues, Training and Methods, Interview Skills, Applied Leadership, Human relations in organization, Interviewing skills, HR Elements of Law
3 years of American Sign Language (ASL)
Nia Thomas resume page 1 of 2
Nia Thomas resume page 2 of 2
Affiliations and Awards
Nominee for 2018 Purdue University FW Top 50 Award (Recognizing outstanding student leadership)
Purdue University Fort Wayne - National Society of Leadership and Success, August 2017 – Present
Purdue University Fort Wayne – Phi Eta Sigma National Honor Society, 2018 – Present
Purdue University Fort Wayne basketball player, 2016 - 2017
Member - Greater Cincinnati Human Resources Association (GCHRA), 2017 – Present
Member - Society for Human Resource Management (SHRM), 2017 - Present
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