IT Director
Resume:
JIM WHELTON
Providing Knowledgeable and Collaborative IT Leadership
**********@***.*** linkedin.com/in/jimwhelton/ Denver, CO 303-***-**** PROFESSIONAL SKILLSET
CAREER HIGHLIGHTS
18+ Years providing technical strategy and leadership from roles including: IT Director, Divisional Director of IT Operations, Senior Regional IT Manager, and Regional IT Manager to staffs of 140+ and budgets of up to $30M.
Successfully managed Microsoft Active Directory infrastructure migration from 14+ individual AD domains into 1 centrally managed AD Forest infrastructure, supporting 13,500 end users.
Decentralized and reorganized 15 regional IT departments consisting of 150 staff into one, centralized IT department supporting 13,500 end users, and a unified $35M budget for staffing, hardware and projects.
Architected and implemented high availability storage solution supporting local office data storage of 300 locations, creating redundancy, 24x7x365 availability, and increased storage capacity of approximately 20TB.
Designed and applied high availability Virtual Desktop Infrastructure (VDI) solution utilizing VMWare solution, improving collaboration and reducing project costs by an average of $3M per supported project.
Instituted change management methodology, procedures, and processes resulting in reduced downtime, increased customer service, and reducing costs supporting 1,200 servers, 15,000 desktops, for 24,000 users.
Managed the design and implementation of a Microsoft SharePoint based project management system supporting 13,500 users in the U.S., Canada, and Latin America, improving project collaboration across 300 offices, improved project deliverables, increasing communication and centralizing project data.
Created savings of $1.5M per year as result of effectively negotiating contracts w/ 3rd party vendor for computer build and deployment of successful solution aiming to reduce time to desk from 90 days to 3 days. LEADERSHIP EXPERIENCE
Farmers Insurance, The Whelton Agency, Inc. Denver, CO 2016 – Present Agent/Owner
Established and manage agency selling insurance products. Manage a team of customer service representatives, agency producers, and marketers contacting existing and prospective customers. Key Achievements:
Purchased book of business from agent exiting the industry. Improved customer service, increasing NPS from 5 to 9/10. Improve customer retention from 72% to 89%.
Increased sales of commercial lines insurance by 60% through improved marketing systems and processes. AECOM Technology Corporation, Denver, CO 1997 – 2016 IT Director, Global Desktop Engineering, 2014-2016 Following the acquisition of URS Corporation, appointed as head of global desktop engineering w/ 6 direct reports managing 20 technical staff responsible for 80,000 employee computers. Reporting to CTO, focus on desktop automation, virtual desktop infrastructure, application delivery, employee self-service, and vendor management. Key Achievements:
Responsible for development Active Directory Infrastructure integration, combining 24 AECOM and URS Corporation Active Directory Forests/Domains supporting 80,000 users globally into 1 AD Forest.
Instituted Desktop Configuration Management strategy centering on Microsoft SCCM, Shavlik, and Adaptiva software for flexible end-point storage management capability supporting 80,000 end users
Direct Report Leadership
CAPEX and OPEX Budget Mgt.
IT Strategy and Roadmaps
Business Analysis and Insight
IT Operations
Enterprise Solutions
Data Security & Management
Procurement Strategies
Full-Cycle Talent Management
IT Program & Product Mgt.
Change Management
Technology Integrations
Risk Management
Data Quality Assurance
Jim Whelton
303-***-**** **********@***.***
P a g e 2 3
(IT Director, Global Desktop Engineering continued)
In conjunction with Service Delivery Director, Americas, evaluated and determined outsourcing for Service Desk
(level 1) and Computer Configuration and build process for all offices in North America. Determined SLA for both Service Delivery and Computer Configuration management, a $2.5M per year contract.
Championed $3M company-wide VDI strategy, focus on high end users requiring rapid deployment of complex compute capabilities in the support of client project work.
Collaborated with vendor to negotiate an agreement for desktop imaging and deployment with $1.5 M in yearly savings to the organization.
Developed Bring Your Own Device (BYOD) solution for mobile devices reducing overhead costs by a projected
$500,000 per year.
Key Technologies:
Microsoft SCCM, Adaptiva, Shavlik, Altiris. (MS Word, Excel, etc.), VMWare View and Horizon Workstation software, Microsoft VDI. HP desktop/laptop, Apple iPhone, Dell Servers with NetApp Storage. URS Corporation, Denver, CO
Divisional Director, IT Operations, 2011-2014
Promoted to lead 8 direct reports and total IT team of 40 in a $30MM IT organization serving 21K staff at 300 sites worldwide. Report to Divisional CIO. Oversee delivery of desktop, active directory, infrastructure, service desk, and cloud services in an infrastructure encompassing 1500 servers. Key Achievements:
Served on Infrastructure & Environment IT Steering Committee with Divisional CIO, Divisional COO, and others setting the strategy for the division and company utilizing industry experience.
Lead the reorganizing the Infrastructure and Environment Division IT Group from a distributed organization of generalists into a cohesive, productive IT team of 160.
Managed CAPEX and OPEX budgets. Reduced expenses by $2MM in 2012, $1.5MM in 2013, and $2MM in 2014 by utilizing best practices, improved processes, and increased productivity while improving overall service.
Spearhead the migration of 14 Windows 2003 Active Directory domains to a single Windows 2008 Active Directory forest, supporting Federal ITAR and Export Control processes and industry specific security principals.
Optimized a distributed computing and storage infrastructure consisting of >1,500 servers and various storage technologies across 300 sites globally; exceeding key performance indicators.
Implemented SolarWinds, monitoring >4500 network devices, recording up-time, NetFlow traffic analysis, and system and application performance monitoring to maintain 99.999% uptime across the organization.
Earned the 2014 Pyramid Award for Project Excellence – Support Services. Key Technologies:
Microsoft SCCM, Adaptiva, Shavlik, Altiris, SolarWinds, (MS Word, Excel, etc.), VMWare View and Horizon Virtual Workstation software, Microsoft VDI. HP desktop/laptop, Apple iPhone, Dell Servers with NetApp Storage.
URS CORPORATION, Denver, CO
Senior Regional IT Manager, West Group, 2009-2011
Promoted to lead a regional IT organization with a staff of 65 and a budget of $6MM, serving Canada and the Western US. Responsible for managing 7 Regional IT Managers, developed centralized support model, readjusting local IT staff into centralized, more specialized IT teams supporting 7,000 users. Key Achievements:
Earned 2009 Outstanding Achievement Award for improvement of business processes and support metrics. Jim Whelton
303-***-**** **********@***.***
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(Senior Regional IT Manager continued)
Developed division-wide intranet providing for exchange of information, improved collaboration between 7000 users across 150 offices throughout the western U.S. Canada and Mexico; supporting $3M in projects
Improved support response for service delivery by 30% through processes and procedures and use of single TrackIT service delivery ticketing software.
Developed and implemented the Western IT organization which served as a model for a division-wide IT reorganization in 2012.
Implementation of the single intranet required to support western U.S. Project required an investment of $20K to support 7,000 users and $300M in project work.
Key Technologies:
Altiris, TrackIT, Microsoft AD, NetApp storage, HP servers and SANs, SolarWinds software. URS CORPORATION, Denver, CO
Regional IT Manager Facilities Manager, 1997-2009 Lead IT services for the Mountain region, leading a staff of 15 IT professionals supporting >1,200 employees. Instituted IT business plans for local offices and regional environments. Key Achievements:
Decreased IT and facility-related costs by $1MM through better vendor management, resource allocation, operating efficiencies, and review of monthly expenditures.
Launched an equipment refresh process, adopted throughout the division, leveraging existing depreciation methodology, while acquiring new equipment on a managed schedule. Education Training
REGIS UNIVERSITY, Denver, CO
Computer Information Technology
Professional Development: Project Management Principles, Management Training Program, MCP State Licenses: Property & Casualty, Life & Health, Series 6 Financial Services
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