Engineering Customer Service
Resume:
Leslie Debnam
*** ********** **. **********, ** *7409
*************@*****.***
Professional Summary
Highly knowledgeable and analytical Documentation Specialist has excellent attention to detail and strong organizational skills. Has thorough understanding of FAA confidentiality rules and appropriate filing systems. Has six years of Documentation Specialist experience and combined 20 years of Credit Collections and Customer Service experience.
Core Qualifications
Strong understanding of documentation security principles
Highly organized with focused attention to detail
Excellent interpersonal and oral communication skills
Able to work both independently and in a team environment
Excellent document maintenance procedures
Above-average auditing skills
Experience
Haeco Cabin Solutions
Greensboro, North Carolina
2011-Present
Document Control Specialist
Organizes, releases, and maintains technical documentation such as engineering drawings, engineering orders, reports, and other data as needed.
Publishes released engineering data to PDF format for use by engineering, maintenance, and supports shop departments.
Uploads documents to FTP site, prepare letters of transmittal, and files for proof of release.
Uses Crystal and Pro.file to release digital data such as parts lists, drawings, reports, ECOs, and DDNs.
Audits engineering records for completeness, accuracy, appropriate references and proper signatures.
Maintains a log of all discrepancies requiring corrective action.
Ensures numbers and revision levels for technical documentation such as engineering drawings, engineering orders, reports and other data are issued and correct both on paper and the database.
Supports customer representatives in research of documents, to include acting as customer liaison with various internal customers as required.
APEX Analytix
Greensboro, North Carolina
2008-2011
Client Recovery Analysis
Reviewed reports, statements, and credit memos to identify duplicate payments and statements claims.
Updated claim information in system as relevant documentation is received.
Contacted vendors via telephone/e-mail to initiate/close the recovery process and follow-up with vendors on unresolved issues.
Developed productive client relationships.
Initiated and following through to resolution overpayment claims, as identified through a statement, audit and/or Accounts Payable audit.
Support customer representatives in research of records, to include acting as company liaison with various customers as required.
Education
Guilford College, Forensic Accounting 2004-2007
Completed 90 credits towards a Bachelor’s Degree in Forensic Accounting
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