Customer Service Microsoft Office

Andrew L. Fahnbulleh

267-***-**** ******@*******.*** 5369 27th st S APT108, Fargo, ND 58104

Summary of Qualifications

Knowledgeable, resourceful, and quality-driven IT Technician with a progressive10-year career in installing, configuring, troubleshooting, and supporting operating systems, networks, and servers. Telecommunications experience with the ability to quickly assess business needs and recommend appropriate technology solutions. Recognized as proactive team member who initiates process and system improvements to increase stability, security, and performance. Communicate effectively with executives, vendors, colleagues, and internal/external customers of varying technical levels.

Area of knowledge and familiarities:

VHF/UHF Radios

VSAT/Wireless Local Loop

Windows 7pro/10

Radio Modem Installation/Configuration

LAN/WAN Technology

Routers/Switches/Hubs

Network Support

Preventive Maintenance

End User Training

Ticket Processing

Technical Documentation

MS Office Suite

Lotus Notes

Certifications: A+, N+, Security+, MCP, MCSA

Select Achievements

§Earned promotion/transfer to Customer Security Assurance Department at Comcast Cable, advancing from Technical Support Tier I to Operation Tech Tier II.

§Received SITA’s Best Center Manager designation for exceptional performance; key contributor to Air Namibia’s selection and use of SITA’s reservation system.

§Awarded for successfully implementing wireless point to multipoint radio systems in Ghana, Nigeria, and Ivory Coast.

Professional Experience

Intelenet, Fargo, ND Sep 2017 -Jan 2018

Customer Service Rep

Inbound calls to support customer inquiries, Activate and freeze customer credit file monitoring.

Making minor corrections on record after authentication.

Organization of Development Initiative (ODI), PA Oct 2016 – Sep 2017

Technical Support (Volunteer)

Manage Physical inventory – Refurbish PC/laptops and configure with windows, Microsoft office, virus software and any customer requested software.

Handle some inbound and outbound calls.

Clean and organize – Office supplies, PC’s, and hardware.

NSC Global, Malvern, PA May 2015 to Sep 2016

CSS IT Support Specialist

PC Deployment and Reclamation, Troubleshoot and repairs HP and Dell computers, Processing of Loose hard drive and Data backup

Nonprofit Technology Resources, Philadelphia, PA June 2013 to May 2015

Information Technology Intern

Troubleshoot, re-image, and reconfigure donated computers to working conditions. Provide customer service, and answer enquires for patrons interested in purchasing computers.

Comcast Cable, Mt. Laurel, NJ & Plymouth Meeting, PA May 2006 to March 2011

Operation Tech Tier II

In and outbound calls, evaluated and resolved customer security issues including virus,

spam, phishing, and user ID compromise problems. Troubleshot and implemented preventive actions, communicating directly with clients in person and via phone. Corrected email, mail server, and DNS issues.

Education

ITT Technical Institute, Philadelphia, PA

Associate of Specialized Technology Degree

Area of Study: Computer Network systems

Computer Training Education, King of Prussia

Area of Study: Network Engineering Program

New Horizons Computer Learning Center, King of Prussia, PA

Area of Study: Computer Support Program

Cable and Wireless Telecommunications College, Porthcurno, United Kingdom

Area of Study: Transmission, Earth Station, and Video Principles and Application Certificate

Telecommunications College, Mano River Union, Freetown, Sierra Leone

Area of Study: Telecommunications Engineering, Higher Technician Diploma

Alumni Association President

Contact this candidate